ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual

BCMS Report Generation
4-86Issue  4  September 1995 
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTE R.
3. Enter schedule and press 
RETU RN.
— The Print Time: field  appears beneath the Print Interval: field, and 
fields for each day of the week appear at the bottom of the form. 
The cursor is located in the Print Time: field.
Screen 4-43. Report Scheduler Form with the Print Interval Set to 
scheduled...

BCMS VDN Report
Issue  4  September 1995
4-87
2. Press RETUR N.
— The Report Scheduler form ap pears on your sc reen. The cursor is 
located in the Print Interval: field.
Screen 4-44. Report Scheduler Form
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTE R.
3. Enter schedule and press 
RETU RN.
— The Print Time: field  appears beneath the Print Interval: field, and 
fields for each day of the week appear...

BCMS Report Generation
4-88Issue  4  September 1995 
4. Enter the time you want the report printed and press RETURN.
— The cursor moves to the Sun: field.
5. Enter y for the day(s) you want the report printed. Use 
RETU RN to move the 
cursor to the next field.
6. When you are finished, press 
ENTE R.
— The report has been scheduled, and the system presents the enter 
command: prompt.
BCMS VDN Summary Report
This report is similar to the VDN Report except that it provides one line of data for 
each VDN...

BCMS VDN Summary Report
Issue  4  September 1995
4-89
Screen 4-47. BCMS VDN Summary Report — Daily Summary
Report Headers, Abbreviations,
and Their Definitions
This report presents header information at the top of each page. This information 
includes the command entered to generate the report, the page number of the 
report, the title of the report, and the time and date the report was generated. If 
this is a time report and there are more than 10 time intervals, this report is 
displayed on multiple...

BCMS Report Generation
4-90Issue  4  September 1995 
ACD CALLS — The total number of calls to the VDN that ended in the specified 
interval and were answered by an agent as a result of a queue to main or check 
backup split step.
AVG SPEED ANS — The average time that c alls spend in a vector before being 
connected as an ACD call to an agent (for example, via a queue to the main split 
or check backup step) during the current interval. This includes queue time and 
time ringing at an agent’s station....

BCMS VDN Summary Report
Issue  4  September 1995
4-91
Once a call outflows, the system does not take further measurements on the call 
for this VDN. As a result, if an outflowed call later abandons, it is be recorded in 
NUM ABAND for this VDN.
CALLS BUSY/DISC — The total number of calls that were forced busy or forced 
disconnect during the current interval. This value does not include abandoned 
calls.
% IN SERV LEVL — The percentage of calls that were answered with the 
administered service level for...

BCMS Report Generation
4-92Issue  4  September 1995 
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related  
System Parameters screen.
2. Press 
RETUR N.
— The BCMS VDN Report ap pears on your screen.
3. If the report consists of more than one page, press the 
NEXTPAGE key to 
display subsequent pages and the 
PRE VPA G E key to display previous 
pages.
Displaying a Daily Report
To display this report, perform...

BCMS VDN Summary Report
Issue  4  September 1995
4-93
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related 
System Parameters screen.
2. Press 
RETUR N.
— The BCMS VDN Report prints on the printer attached to your 
terminal.
Printing a Daily Report
To print this report, perform the following steps:
1. Enter list bcms summary vdn ##### day xx/xx xx/xx print 
(where ##### is an administered VDN extension measured...

BCMS Report Generation
4-94Issue  4  September 1995 
2. Press RETUR N.
— The Report Scheduler form ap pears on your screen. The cursor is 
located in the Print Interval: field.
Screen 4-48. Report Scheduler Form
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTE R.
3. Enter schedule and press 
RETU RN.
— The Print Time: field  appears beneath the Print Interval: field, and 
fields for each day of the week...

BCMS VDN Summary Report
Issue  4  September 1995
4-95
4. Enter the time you want the report printed and press RETURN.
— The cursor moves to the Sun: field.
5. Enter y for the day(s) you want the report printed. Use 
RETU RN to move the 
cursor to the next field.
6. When you are finished, press 
ENTE R.
— The report has been scheduled, and the system presents the enter 
command: prompt.
Scheduling a Daily Report to Print
To schedule this report, perform the following steps:
1. Enter list bcms summary vdn...