ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual

Use of BCMS Rep orts for ACD Plannin g
6-36Issue  4  September 1995 
Table 6-12. ACD Trunk Engineering 
Blocking Probability
trunks 0.01% 0.02% 0.05% 0.10% 0.20% 0.50% 1.00% 2.00% 5.00%
1 0.0002 0.0003 0.0006 0.0011 0.0021 0.0050 0.0100 0.0200 0.0500
2 0.0142 0.0202 0.0321 0.0457 0.0652 0.1049 0.1511 0.2190 0.3622
3 0.0868 0.1102 0.1516 0.1936 0.2482 0.3473 0.4509 0.5902 0.8544
4 0.2347 0.2824 0.3622 0.4388 0.5340 0.6977 0.8607 1.070 1.448
5 0.4519 0.5269 0.6482 0.7614 0.8981 1.126 1.347 1.624 2.108
6...

Engineering  ACD Applications with Data Obtained from 
the BCMS Reports
Issue  4  September 1995
6-37
200 156.2 158.7 162.4 165.5 168.8 173.8 177.9 182.4 188.6
225 178.5 181.3 185.2 188.5 192.1 197.5 201.9 206.7 213.3
250 201.0 203.9 208.2 211.7 215.6 221.3 226.0 231.1 238.0
275 223.7 226.8 231.3 235.0 239.1 245.1 250.2 255.5 262.7
300 246.4 249.7 254.4 258.4 262.7 269.1 274.4 280.0 287.5
400 338.4 342.3 347.9 352.6 357.8 365.3 371.6 378.2 386.7
500 431.4 435.9 442.3 447.7 453.6 462.2 469.3 476.7 486.2...

Use of BCMS Rep orts for ACD Plannin g
6-38Issue  4  September 1995  

Issue  4  September 1995A-1 
A
Error Messages
The following is a list of all error messages for BCMS that may be displayed as 
the result of a BCMS login entering a command incorrectly.
nBCMS agents exceeded maximum—remove excess before 
changing measured value
nBasic Call Management System (BCMS) feature not 
assigned
nInvalid extension
nInvalid range
nInvalid report type for specified time or day
nInvalid split number
nInvalid trunk group number
nInvalid start time or day: Enter [hh:mm] for time or...

Error Messages
A-2Issue  4  September 1995 
nSplit is not measured by Basic Call Management System 
(BCMS)
nToo many extensions specified; only 30 allowed
nToo many extensions or login IDs specified; only 30 
allowed
n is an invalid identifier; please press HELP 

Issue  4  September 1995B-1 
B
Data Module and Printer Options
7400A Data Module Switch Settings
for BCMS Terminals
To connect a BCMS supervisor terminal with a 7400A Data Module to the G3, set 
the following options on the data module:
Table B-1. 7400A Data Module 
Switch Settings 
Option Setting
Spee d 1200 or 9600 
Set Answer manual 
AT Control off 
Break Disconnect long 
CH Lea d off 
CH2 Lead off 
CI Lea d off 
CI2 Lead off 
CTS  L e a d no rm al  
DCD Lead normal 
DTR Detec t 50 msec 
Continued on...

Data Module and Printer Options
B-2Issue  4  September 1995 
7400A Data Module Switch Settings
for AT&T 475 Printer
To use an AT&T 475 printer as a system printer, you must set the following 
options on the 7400A Data Module: DSR normal 
DTR Lead follow/EIA standard 
LL Lead off 
Parityspace 
Remote Loop deny 
RI Lead off 
RL Lead off 
SIGLS Disc onnec t on 
TM Lead off 
Option Setting
Spee d 1200 
Set Answer auto 
Break Disconnect long 
CH Lea d off 
CI Lea d off 
CTS  L e a d no rm al  
DCD Lead on...

AT&T 615 Terminal Options
Issue  4  September 1995
B-3
AT&T 615 Terminal Options
To use an AT&T 615 terminal as a BCMS supervisor terminal, set the following 
options on the terminal: 
AT&T 572 Printer
To use the AT&T 572 printer as your system printer,  set the printer switches to 
the following settings: RI Lead on 
RL Lead off 
SIGLS Disc onnec t on 
TM Lead off 
Option Setting
Spee d 9600 
Parityspace 
Autowrap off 
Newline on LF yes 
Enter keySB 
Table B-2. AT&T 572 Printer
Switch Settings 
Option...

Data Module and Printer Options
B-4Issue  4  September 1995 
13  PW ON MODE 01 ON-LINE
14  DIRECTION 01  BI-DIR.1
15  BUF. FULL 02  LF + CR
17  AUTO OR 01  CR + LF
18  ZERO 01  0
22  AUTO LF 01 CR ONLY
31  1 SKIP 01  OFF
32  CHAR. SET 02  USA
33  CHAR. SET 01  UK
34  CHAR. SET 03  GE
35  CHAR. SET  07  LINE DRAWING
81  OFF-LINE 07  ALL RECEIVE
82  DSR 02  OFF
84  CD 02  OFF
85  CTS 02  OFF
91  OVER RUN 02  256
92  DATA BIT 02  8
93  PROTOCOL 03  XON/XOFF
94  STOP BIT 01 1
95  PARITY 01 NON
96  BPS ??...

AT&T 475 Printer
Issue  4  September 1995
B-5
AT&T 475 Printer
To use the AT&T 475 printer as your system printer,  set the printer switches to 
the following settings:
Switch 1 Switch 2 Switch 21
1 - on 1 - off 1 - off
2 - on 2 - off 2 - off
3 - off 3 - off 3 - off
4 - on 4 - off 4 - on
5 - on 5 - off 5 - off
6 - off 6 - off 6 - off
7 - off 7 - on 7 - off
8 - on 8 - off 8 - on
Switch 22 Switch 23 Switch 24
1 - off 1 - on 1 - off
2 - on 2 - off 2 - on
3 - on 3 - off 3 - off
4 - off 4 - off 4 - off
5 - on...