ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual

BMCS/CMS Report Heading Comparison
D-2Issue  4  September 1995 
agent into the Other state in real-time reports. It does not have a ring 
state nor does it explicitly track the time calls spend ringing at agents’ 
terminals.
4. In G3V1 and G3V2 BCMS, Other time, including the time agents spend 
with ACD calls ringing at their sets, is included in the AUX TIME reported 
on historical reports. In G3V3 and later release BCMS, this column in 
reports has been renamed to ‘‘AUX/OTHER.’’
5. In BCMS, total ACW...

Summary of Differences
Issue  4  September 1995
D-3
VDNs include only those calls answered in a queue to main or check 
backup command. In G3V3 and later release BCMS, calls answered in 
VDNs are the same as for CMS.
nThe calls abandoned counted for VDNs in CMS in clude calls that 
abandoned from vector processing or while queued or ringing as a 
result of one of the following vector commands: queue to main, 
check backup, messaging split/skill, route to split/skill or direct 
agent and adjunct routing...

BMCS/CMS Report Heading Comparison
D-4Issue  4  September 1995 
ACW agts in ACW for 
split, not on extn 
callsSplit Report A gents After Call 
Workincludes agents on 
extn calls, ACW for 
ACD calls only
AUX agts in AUX for 
split, not on extn 
callsSplit Report A gents Aux Work includes agents on 
extn calls
Extn agents on extn 
callsONACWIN 
+ ONAUXIN 
+ ONACWOUT 
+ONAUXOUTNot  on  std  CMS RT 
reports
Other agts on ACD or in 
ACW for another 
split, with calls 
ringing or calls 
on holdSplit Report A...

Summary of Differences
Issue  4  September 1995
D-5
Table D-2. G3V3 and later release BCMS System Status (real-time) Report/CMS 
Real-time Split Report
BCMS Column DescriptionCMS Column/DB 
Item CMS Notes
SPLIT Split name or ext Split
CALLS WAIT ACD and  DA  calls 
waitingCalls Waiting ACD  calls only
OLDEST CALLtime oldest ACD/DA 
c all has waitedOldest Call Waiting ACD  calls only
AVG SPEED ANS a vg   sp e ed   of  ans  for 
ACD/DA callsAvg Speed of Answer ACD calls only
AVAIL AGENT avail agtsAgents...

BMCS/CMS Report Heading Comparison
D-6Issue  4  September 1995 
Table D-3. G3V3 and later release BCMS VDN Status Report / CMS VDN Report
BCMS Column Description CMS Column/DB Item CMS Notes
VDN VDN extension VDN name or number
CALLS WAIT calls waiting in VDN Calls Wait
OLDEST CALL time old e st  call has 
waitedOldest Call
ACD CALLS completed ACD/DA calls ACD Calls
AVG  SPEED ANS av g  s p ee d  of an sw er for 
ACD an d  connect callsAvg Speed Answer
ABAND CALLS VDN calls that 
abandonedCalls Aban
AVG...

Summary of Differences
Issue  4  September 1995
D-7
Table D-4. G3V3 and later release BCMS Agent Report / CMS Agent Summary
BCMS Column DescriptionCMS Column/DB 
Item CMS Notes
A gent Agent name or extnAgent Name login ID if no name
ACD CALLS ACD/DA calls 
completed for all 
s plitsACD Calls
AVG TALK TIME avg  time  talking on 
ACD/DA calls, all 
s plitsAvg Talk Time
TO TAL AFTER C AL L Tot a l ACW  t im e f or  
ACD/DA calls and 
non-call related ACW; 
d oes not in clude time 
on extn callsI_ACWTIME Inc...

BMCS/CMS Report Heading Comparison
D-8Issue  4  September 1995 
Table D-5. G3V3 and later release BCMS Split Summary / CMS Split Summary
BCMS Column DescriptionCMS 
Column/DB 
Item CMS Notes
Split split number Split name or number
Split Name split name or extn Split name or number
ACD  CALLS ACD/DA calls completed b y this 
splitACD Calls ACD  calls only
AVG  SPEED ANS av g  s p ee d  of an s for ACD/DA 
callsAvg Speed Ans ACD calls only
ABAND CALLS ACD/DA calls abandoned for 
this splitA ban Calls ACD...

Summary of Differences
Issue  4  September 1995
D-9
Table D-6. G3V3 and later release BCMS Trunk Group Summary / CMS Trunk Group 
Summary Report
BCMS Column DescriptionCMS Column/DB 
Item CMS Notes
Trunk Group trunk group numberTrunk group name or number
Trunk Group Name trunk group nameTrunk group name or number
Numb er of Trunks trunks in grou p Number of trunks
INCOMING CALLS incoming calls carrie dInbound Calls Carr
INCOMING ABAND incoming calls 
abandonedInbound Calls Aban
INCOMING TIME avg holding...

BMCS/CMS Report Heading Comparison
D-10Issue  4  September 1995 
Table D-7. G3V3 and later release BCMS VDN Summary / CMS VDN Report
BCMS Column Description CMS Column(s) CMS Notes
VDN Ext VDN extension VDN name or number
VDN Name VDN name or extension VDN name or number
C A LLS OFFERED c al l s t ha t  us ed  t he  VDN C a ll s  O ffered
ACD CALLS ACD/DA calls answered 
b y agent; for queue to 
main and check  backu p 
onlyCalls Ans includes calls from 
queue to main, che c k 
b a ckup, route to 
s...

Issue  4  September 1995ABB-1 
ABBAbbreviations
A
AA
Archangel
AAR
Automatic Alternate Routing
AC
Alternating Current
ACA
Automatic Circuit Assurance
ACB
Automatic Callback
ACD
Automatic Call Distribution
ACU
Automatic Call Unit
ACW
After Call Work
AD
Abbreviated Dialing
ADAP
AUDIX Data Acquisition Packa ge
ADM
Async hronous Data Module
ADU
Async hronous Data Unit
AE
Access Endpoint
AIM
Async hronous Interface Module
AIOD
Automatic Identification of Outward Dialin g
ALM-ACK
Alarm Acknowledge
AMW...