ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual

Data Module and Printer Options
B-6Issue  4  September 1995  

Issue  4  September 1995C-1 
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References
The following is a list of DEFINITY Communi cations System Generic 3 
documents, including a brief description of each document.
To order copies, refer to the address and phone number on the back of this 
document’s title page. For addition DEFINITY Communications System 
documents, refer to the 
GBCS Publications Catalog, 555-000-010, available from 
the AT&T Customer Information Center.
Basic
The following are basic documents for anyone using the DEFINITY...

References
C-2Issue  4  September 1995 
Provides step-by-step procedures for preparing the hardcopy forms that 
correspond to the screens and are required to implement the features, functions, 
and services of the system. Includes procedures for completing a 
communications survey. Includes an initial set of blank forms (555-230-655B, 
555-230-653B).
Provides additional blank hard c op y forms that correspond to the screens that are 
required to implement the features, functions, and services of the...

Basic
Issue  4  September 1995
C-3
Provides descriptions of the procedures for installing and testing the system’s 
common equipment and adjuncts. Includes setup procedures for the system 
management terminal, power and grounding requirements, and testing steps. 
Includes compete details on system wiring. Provides both domestic and  
international information.
Provides procedures and information for hardware installation and initial testing  
of the DEFINITY Communications System Generic 3, models...

References
C-4Issue  4  September 1995 
Provides a detailed overview of the system including descriptions of many of the 
major features, ap plications, hardware, system capabilities, and the AT&T 
sup port provided with the system. This document reflects Generic 3 Version 2 
software, but still contains relevant information.
Provides step-by-step procedures for the account team in determining the 
customer’s equipment and hardware requirements to configure a system 
according to the customer...

Call Center
Issue  4  September 1995
C-5
Provides capability to produce laser-printed documentation for specific voice 
terminals. The software is supported by a comprehensive user’s guide and  
on-line help. This product requires a 386 PC, minimum of 6MB disk space, 
minimum of 4MB RAM, a printer sup ported by Microsoft GDI printer drive, and 
Microsoft Windows 3.1 or higher. A mouse is recommended.
Call Center
The following list of documents are Call-Center sp e cific. Refer also to the basic 
DEFINITY...

References
C-6Issue  4  September 1995 
Networks
The following list of documents are network-sp ecific. Refer also to the basic 
DEFINITY Communi c ations System documents.
Provides detailed information regarding the Wideband Switching feature for the 
system and is intended for users and technical support personnel involved with 
the installation, administration, and  operation of this feature. This feature provides 
high speed end -to-end connectivity between customer endpoints where 
dedicated...

Application Specific
Issue  4  September 1995
C-7
Provides procedures and directions for the account team and customer 
personnel for effectively p lanning and implementing the CallVisor Adjunct/Switch 
Application Interface (ASAI) PBX-Host environment. The CallVisor ASAI is a 
communi cations interface that allows adjunct processors to access switch 
features and to control switch calls. It is implemented using an Integrated 
Services Digital Network (ISDN) Basic Rate Interface (BRI). Included are...

References
C-8Issue  4  September 1995 
Provides information for use b y supervisors after they have completed ACD 
training. Includes descriptions of ACD features and the procedures for using 
them.
Provides operating instructions for the attendant console. Included are 
descriptions of the c onsole control keys and functions, c all-handling procedures, 
basic system troubleshooting information, and routine maintenance procedures.
Provides operating instructions for the attendant console. Included are...

Issue  4  September 1995D-1 
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BMCS/CMS Report Heading 
Comparison
The following is a comparison of reports and report headings for BCMS and CMS 
R3V2 and  later releases. The attachments detail each column from each BCMS 
report, its corresponding column from a standard CMS report (or a database 
item in the R3 CMS database or a calculation, if no corresponding column 
appears in a standard CMS report) and present notes on any differences 
between the two.
Summary of Differences
The following are the...