ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual

BCMS Report Generation
4-76Issue  4  September 1995 
Scheduling the BCMS Trunk Group
Summary Report to Print
The Report Scheduler allows you to schedule the day or days for the system to 
p rint the report. If you do not have a printer directly connected to your terminal, 
you may use the Report Scheduler feature to print the report immediately to the 
system p rinter. The data for this report can be collected in hourly/half-hourly 
intervals or daily intervals.
Scheduling an Hourly/Half-Hourly
Interval...

BCMS Trunk Group Summary Report
Issue  4  September 1995
4-77
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTE R.
3. Enter schedule and press 
RETU RN.
— The Print Time: field  appears beneath the Print Interval: field, and 
fields for each day of the week appear at the bottom of the form. 
The cursor is located in the Print Time: field.
Screen 4-37. Report Scheduler Form with the Print Interval Set to...

BCMS Report Generation
4-78Issue  4  September 1995 
2. Press RETUR N.
— The Report Scheduler form ap pears on your screen. The cursor is 
located in the Print Interval: field.
Screen 4-38. Report Scheduler Form
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTE R.
3. Enter schedule and press 
RETU RN.
— The Print Time: field  appears beneath the Print Interval: field, and 
fields for each day of the week...

BCMS VDN Report
Issue  4  September 1995
4-79
4. Enter the time you want the report printed and press RETURN.
— The cursor moves to the Sun: field.
5. Enter y for the day(s) you want the report printed.  Use 
RETURN to move the 
cursor to the next field.
6. When you are finished, press 
ENTE R.
— The report has been scheduled, and the system presents the enter 
command: prompt.
BCMS VDN Report
The BCMS VDN Report provides statistical information for the specified VDN. 
Depending on specifics from the...

BCMS Report Generation
4-80Issue  4  September 1995 
Screen 4-40. BCMS VDN Report — Hourly
Screen 4-41. BCMS VDN Report — Daily
Report Headers, Abbreviations,
and Their Definitions
This report presents header information at the top of each page. This information 
includes the command entered to generate the report, the page number of the 
report, the title of the report, and the time and date the report was generated. If 
this is a time report and there are more than 10 time intervals, this report is...

BCMS VDN Report
Issue  4  September 1995
4-81
VDN NAME — The name that is administered for this VDN. If no name exists, the 
VDN extension (for example, EXT 64532) is disp layed.
ACCEPTABLE SERVICE LEVEL — The desired time to answer the VDN.  
Timing for a call begins when the VDN is encountered.
TIME/DAY — The time or day interval sp e cified in the command line.
Time is always expressed in 24-hour format. Start and stop times are optional. 
Reports always start at the earliest time interval (either...

BCMS Report Generation
4-82Issue  4  September 1995 
AVG ABAND TIME — The average time calls spent waiting in this VDN before 
being abandoned by the caller during the current interval. The calculation is:
AVG TALK/HOLD TIME — The average duration of calls (from answer to 
disconnect) for this VDN during the current interval. This includes time spent 
talking and on hold. The calculation does not include ring time at an agent’s 
voice terminal. The calculation is:
CONN CALLS — The number of ended calls...

BCMS VDN Report
Issue  4  September 1995
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SUMMARY — For those columns that specify averages, the summary is also an 
average for the entire reporting interval. For the TOTAL ATTEMPTS, NUM ANS, 
NUM ABAND, FLOW OUT, and OTHER CALLS c olumns, the summary is the sum 
of individual time intervals or specified days.
Displaying the BCMS VDN Report
BCMS allows you to collect data in either hourly/half-hourly intervals or daily 
intervals and display the report on your terminal.
Displaying an...

BCMS Report Generation
4-84Issue  4  September 1995 
3. If the report consists of more than one page, press the NEXTPAGE key to 
display subsequent pages and the 
PRE VPA G E key to display previous 
pages.
Printing the BCMS VDN Report
BCMS allows you to collect data in either hourly/half-hourly intervals or daily 
intervals and print the report. If you have a printer directly connected to your 
terminal, you may print reports using the instructions provided below. If you do 
not have a p rinter d...

BCMS VDN Report
Issue  4  September 1995
4-85
Scheduling the BCMS VDN Report to Print
BCMS allows you to schedule the day or days for the system to p rint the report. If 
you do not have a printer directly connected to your terminal, you may use the 
Report Scheduler feature to print the report immediately to the system printer. 
The data for this report can be collected in hourly/half-hourly intervals or daily 
intervals.
Scheduling an Hourly/Half-Hourly
Interval Report to Print
To schedule this report,...