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ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual
ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual
Here you can view all the pages of manual ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual. The ATT manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 51
BCMS Report Generation 4-26Issue 4 September 1995 NOTE: If you do not have a printer directly connected to your terminal, you can immediately print the report to the system printer by pressing ENTE R. 3. Enter schedule and press RETU RN. — The Print Time: field appears beneath the Print Interval: field, and fields for each day of the week appear at the bottom of the form. The cursor is located in the Print Time: field. Screen 4-7. Report Scheduler Form with the Print Interval Set to scheduled...
Page 52
BCMS Agent Report Issue 4 September 1995 4-27 2. Press RETUR N. — The Report Scheduler form ap pears on your sc reen. The cursor is located in the Print Interval: field. Screen 4-8. Report Scheduler Form NOTE: If you do not have a printer directly connected to your terminal, you can immediately print the report to the system printer by pressing ENTE R. 3. Enter schedule and press RETU RN. — The Print Time: field appears beneath the Print Interval: field, and fields for each day of the week appear...
Page 53
BCMS Report Generation 4-28Issue 4 September 1995 4. Enter the time you want the report printed and press RETURN. — The cursor moves to the Sun: field. 5. Enter y for day(s) you want the report printed. Use RE TUR N to move the cursor to the next field. 6. When you are finished, press ENTE R. — The report has been scheduled, and the system presents the enter command: prompt. BCMS Agent Summary Report This report is similar to the BCMS Agent Report except that this report provides one line of data...
Page 54
BCMS Agent Summary Report Issue 4 September 1995 4-29 NOTE: 4222-4224 in the command line could be a login ID or an extension, depending on whether BCMS/VuStats Login IDs is administered. Screen 4-11. BCMS Agent Summary Report — Daily Summary NOTE: 4222-4224 in the command line could be a login ID or an extension, depending on whether BCMS/VuStats Login IDs is administered. Report Headers, Abbreviations, and Their Definitions This report presents header information at the top of each page. This...
Page 55
BCMS Report Generation 4-30Issue 4 September 1995 AGENT NAME — The name of the agent. If no name is administered, the agent’s extension is displayed in the form EXT 65432. ACD CALLS — The number of ACD calls answered by this agent for all splits during the reporting interval. This value includes calls that flowed in from other sp lits and Direct Agent calls. AVG TALK TIME — The average duration of ACD calls for all splits the agent was logged into. This value includes time spent talking but does...
Page 56
BCMS Agent Summary Report Issue 4 September 1995 4-31 2. The measurement AVG EXTN TIME is call related. For example, if an agent is on a non-ACD call from 9:55 to 10:05, the call and ten minutes of EXTN time is peg ged in the 10:00 to 11:00 time interval. Because the agent report includes some call-related items, the sum of all items for a given hour cannot exactly equal 60 minutes. EXTN CALLS — The total number of non-ACD incoming and outgoing calls for this agent during the reporting interval....
Page 57
BCMS Report Generation 4-32Issue 4 September 1995 Minutes are always expressed as two digits. If no start time is given, the report displays data accrued for the previous 24 time intervals (hour or half-hour). NOTE: Whether the system c ollects the data in hourly or half-hourly intervals depends on the Measurement Interval setting in the Feature-Related System Parameters screen. 2. Press RETUR N. — The BCMS Agent Summary Report appears on your screen. 3. If the report consists of more than one...
Page 58
BCMS Agent Summary Report Issue 4 September 1995 4-33 however, the hours may be indicated as either a 1- or 2-digit number. Minutes are always expressed as two digits. If no start time is given, the report displays data accrued for the previous 24 time intervals (hour or half-hour). NOTE: Whether the system c ollects the data in hourly or half-hourly intervals depends on the Measurement Interval setting in the Feature-Related System Parameters screen. 2. Press RETUR N. — The BCMS Agent Summary...
Page 59
BCMS Report Generation 4-34Issue 4 September 1995 2-digit number. Minutes are always expressed as two digits. If no start time is given, the report displays data accrued for the previous 24 time intervals (hour or half-hour). NOTE: Whether the system c ollects the data in hourly or half-hourly intervals depends on the Measurement Interval setting in the Feature-Related System Parameters screen. 2. Press RETUR N. — The Report Scheduler form ap pears on your screen. The cursor is located in the...
Page 60
BCMS Agent Summary Report Issue 4 September 1995 4-35 Screen 4-13. Report Scheduler Form with the Print Interval Set to scheduled 4. Enter the time you want the report printed and press RETURN. — The cursor moves to the Sun: field. 5. Enter y for the day(s) you want the report printed. Use RETU RN to move the cursor to the next field. 6. When you are finished, press ENTE R. — The report has been scheduled, and the system presents the enter command: prompt. Scheduling a Daily Report to Print To...