ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual

BCMS Report Generation
4-56Issue  4  September 1995 
Displaying a Daily Report
To display this report, perform the following step s:
1. Enter list bcms summary split day xx/xx xx/xx. The first 
specified day is referred to as the start day, while the second day is 
referred to as the stop day. If no start day is given then the data 
a c cumulated for the last d ay (the c urrent d ay) will be used to c alculate the 
one-line display for each split.
2. Press 
RETUR N.
— The BCMS Split Summary Report...

BCMS Split Summary Rep ort
Issue  4  September 1995
4-57
Printing a Daily Report
To print this report, perform the following steps:
1. Enter list bcms summary split day xx/xx xx/xx print. The 
first specified day is referred to as the start day, while the second day is 
referred to as the stop day. If no start day is given then the data 
a c cumulated for the last day (the c urrent d ay) will be used to c alculate the 
one-line disp lay for each split.
2. Press 
RETUR N.
— The BCMS Split Summary Report...

BCMS Report Generation
4-58Issue  4  September 1995 
Screen 4-24. Report Scheduler Form
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTE R.
3. Enter schedule and press 
RETU RN.
— The Print Time: field  appears beneath the Print Interval: field, and 
fields for each day of the week appear at the bottom of the form. 
The cursor is located in the Print Time: field.
Screen 4-25. Report Scheduler Form with...

BCMS Split Summary Rep ort
Issue  4  September 1995
4-59
5. Enter y for the day(s) you want the report printed. Use RETU RN to move the 
cursor to the next field.
6. When you are finished, press 
ENTE R.
— The report has been scheduled and the system p resents the enter 
command: prompt.
Scheduling a Daily Report to Print
To schedule this report, perform the following steps:
1. Enter list bcms summary split day xx/xx xx/xx schedule. 
The first specified day is referred to as the start day, while the...

BCMS Report Generation
4-60Issue  4  September 1995 
Screen 4-27. Report Scheduler Form with the Print Interval Set to scheduled
4. Enter the time you want the report printed and press RETURN.
— The cursor moves to the Sun: field.
5. Enter y for the day(s) you want the report printed. Use 
RETU RN to move the 
cursor to the next field.
6. When you are finished, press 
ENTE R.
— The report has been scheduled, and the system presents the enter 
command: prompt.
BCMS Trunk Group Report
The BCMs Trunk Group...

BCMS Trunk Group Report
Issue  4  September 1995
4-61
nA completed call may span more than one time interval. ACD calls 
that are in process (have not terminated) are counted in the time 
interval in which they terminate. For example, if an ACD call begins 
in the 10:00 to 11:00 time interval, but terminates in the 11:00 to 
12:00 time interval, the data for this  call is  counted in the 11:00 to 
12:00 time interval.
nAsterisks in a field indicate that the maximum for that field  has been 
exceeded.
nA...

BCMS Report Generation
4-62Issue  4  September 1995 
Screen 4-29. BCMS Trunk Group Daily Report
Report Headers, Abbreviations, 
and Their Definitions
This report presents header information at the top of each page. This information 
includes the command entered to generate the report, the page number of the 
report, the title of the report, and the time and date the report was generated. If 
this is a time interval report and there are more than 11 time intervals, this report 
is displayed on multiple...

BCMS Trunk Group Report
Issue  4  September 1995
4-63
If switch administration causes the number of trunks in a BCMS-measured trunk 
group to change during a day or a time interval, an asterisk app ears in the 
DAY/TIME field .
INCOMING CALLS — The total number of incoming calls carried by this trunk 
group.
INCOMING ABAND — The number of incoming calls that queued to ACD splits, 
then abandoned (without being answered by a staffed agent within this split) 
during the reporting interval. Calls that c...

BCMS Report Generation
4-64Issue  4  September 1995 
% ALL BUSY — The percentage of time that all the trunks in this trunk group 
were busy. This value in cludes trunks that are maintenance b usy. The c alculation 
is:
where Busy Times is expressed in minutes and is the sum of all times when all 
trunks were simultaneously busy.
% TIME MAINT — The perc entage of time that one or more trunks have been 
busied-out for maintenance purposes. The calculation is:
where:
nTotal Maintenance Busy Time is the sum...

BCMS Trunk Group Report
Issue  4  September 1995
4-65
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related 
System Parameters screen.
2. Press 
RETUR N.
— The BCMS Trunk Group Report appears on your screen.
3. If the report consists of more than one page, press the 
NE XT PA G E key to 
display subsequent pages and the 
PRE VPA G E key to display previous 
pages.
Displaying a Daily Report
To dis play this...