ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual

System Access
3-2Issue  4  September 1995 
n715 BCT
Typically, one terminal is dedicated to the administration and/or maintenance 
tasks, while the others are used for the ACD/BCMS features.
BCMS Login
The switch provides several different categories of login names. The login name 
identifies the user and his or her permitted capabilities to the system. Generally, 
each category permits unique capabilities (and restrictions). The BCMS login 
allows you to display, print, and schedule BCMS reports. The...

Logging In and Logging Off
Issue  4  September 1995
3-3
— If you entered the correct login and associated password, the 
sc reen dis plays the following prompt:
Terminal Type (Enter 513, 4410, 4425): [513]
Proceed  to Step 4.
4. Enter the appropriate terminal type:
nIf you are using a 4410 terminal, enter 4410 and press RETURN.
nIf you are using a 4425 terminal, enter 4425 and press RETURN.
nIf you are using a 513 terminal, just press RETUR N. 513 (which is 
displayed in brackets on the screen) is the...

System Access
3-4Issue  4  September 1995 
— If you entered an invalid login or password, the system d isp lays the 
following message and prompt:
INCORRECT LOGIN
 Login:
Rep eat Step s 3 and  4.
— If you entered the correct login and associated password, the 
sc reen dis plays the following prompt:
Terminal Type (Enter 513, 4410, 4425): [513]
Proceed  to Step  5.
5. Enter the appropriate terminal type:
nIf you are using a 4410 terminal, enter 4410 and press RETURN.
nIf you are using a 4425 terminal,...

How to Change the BCMS Password
Issue  4  September 1995
3-5
How to Change the BCMS Password
To maintain the security of the system, the System Manager (or any user with 
special privileges) can change the password associated with the BCMS login. 
The BCMS login cannot be administered and does not change. Only the 
password for the BCMS login can change.
NOTE:
The BCMS login does not have the privilege to change the BCMS 
password.
The password should be changed:
nWhen the system is installed (change the...

System Access
3-6Issue  4  September 1995 
2. Enter your  current password and press RETU RN.
— The cursor is positioned on the New Password For Login 
Name: field.
3. Enter your new password and press 
RETUR N.
NOTE:
Valid passwords contain four to seven alphabetic or numeric 
characters, or a combination of alphabetic and numeric characters.
— The cursor is positioned on the New Password (enter again): 
field.
4. Re-enter your new password and press 
RETUR N.
— The system displays the following...

Issue  4  September 19954-1 
Overview
This chapter helps you understand the Acceptable Service Level and the 
Percent Within Servic e Level, and it provides information on generating BCMS 
reports. It also provides descriptions of each of the reports.
Acceptable Service Level
Before using BCMS, you must understand the concept of Acceptable Service 
Level and then set the acceptable service level field on various forms.
Acceptable Service Level is the desired time to answer for a given VDN or hunt 
g...

BCMS Report Generation
4-2Issue  4  September 1995 
For hunt group s, BCMS calculates the Perc ent Within Service Level as follows:
where
accepted — Is the number of calls answered for which the queue time was less 
than or equal to the administered service level for the sp lit
dequeued — Is the number of c alls that encountered t he split’s queue, but were 
NOT answered, abandoned, or outflowed.  This occurs with multiple split 
queuing.
For VDNs, BCMS  calculates the Percent Within Service Level as...

Overview
Issue  4  September 1995
4-3
nNo service level is defined for the split or VDN (it cannot be set if BCMS 
Service Level is set to n).
nNo call ended in the interval.
BCMS Commands
After you log into BCMS, the system prompts you to enter a command. BCMS 
command s  consist of the following three components:
1. The ACTION to be taken
2. The OBJECT for the specified action
3. The QUALIFIER(S) for the specified object 

BCMS Report Generation
4-4Issue  4  September 1995 
Table 4-1 lists all of the commands you can perform with the BCMS login.
NOTES
1. Items depicted within brackets, such as [print], are optional.
2. You may enter a single number, a list of numbers, or a range of numbers 
(for example 100-200).
Table 4-1. Permitted BCMS Administration Commands
 BCMS Administration Commands
Action Object Qualifiers
monitor bcms split split number [print] (Note 1)
bcms system [split number] [print] (Note 2)
bcms vdn...

Real-Time Rep orts
Issue  4  September 1995
4-5
3. Whenever the command line qualifier [schedule] is initially executed, the 
system defaults the report for immediate printing (unless a day/time of day 
is scheduled) and generates a Job Id. The Job Id is required by the 
Report Scheduler feature for up dating and deleting the schedule of 
reports. The Report Scheduler (desc ribed in Chapter 6, Use of BCMS 
Reports for ACD Plannin g) is used to administer a time/day schedule for 
each desired report.
4....