AT&T Inidv2 I3812v Urer Guide

							Notice to Users
©2008–2009 2Wire, Inc. All rights reser ved. This manual in whole or in par t, may not be reproduced, translated, or reduced to any 
machine-readable form without prior written approval.
2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND 
HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH 
REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION. IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY 
INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR 
IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF. 
2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. 
The software described herein is governed by the terms of a separate user license agreement. 
Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and 
credit card information. Financial services may require prior arrangements with participating financial institutions.
2Wire and the 2Wire logo are registered trademarks of 2Wire, Inc. in the United States and other jurisdictions throughout the world. All 
other names may be trademarks of their respective owners.
5100–000725–000 Rev 000 
						

							iii
Contents
Introducing the iNID System
i38HG   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
iPSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
i3812V  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Service Provider Access  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Subscriber Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing Your i38HG
Determining Wireless Access Points Location   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Avoiding Interference  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Avoiding Obstructions   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting the Data Cable   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting Your Computer to the i38HG  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting via Ethernet Ports   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting via Wireless  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Configuring non-2Wire Wireless Adapters   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting up System Information
Meeting Web Browser Requirements   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Navigating the User Interface  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting up Your Password   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Event Notification   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuring Wireless Network
Selecting the Wireless Access Point  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting up the Wireless Network Name  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Securing your Wireless Network  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Encryption Key  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the MAC Address Filtering  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Blocking All MAC Addresses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Blocking Individual MAC Address   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Allowing Individual MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Allowing All MAC Addresses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Customize Private Wireless Settings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Configuring Wi-Fi Protected Setup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the Push Button Method  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the PIN Method   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Configuring Firewall
Hosting an Application  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Removing Hosted Applications  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Defining a New Application Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adding Multiple Definitions to a Profile   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Deleting Profiles   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Allowing all Applications (DMZplus)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Stopping DMZplus  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Customizing Firewall Configuration   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 
						

							iNID -- i3812V User Guide
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Working with the Power Supply Unit
Replacing the Battery   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Disabling the Alert  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Enabling the Alert   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Configuring Services
Setting up Access Control   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Configuring Content Screening  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Assigning a Computer to a Group  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Setting Restrictions on Groups  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Specifying Content Categories   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Specifying Web Sites  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configuring Web Remote Access   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Accessing Your Local Network Using Web Remote Access   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Configuring LAN Devices
Configuring your LAN Publicly Routed Subnet  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuring DHCP   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Allocating IP Addresses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Selecting DSL Lines   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Finding Solutions
Viewing Individual DSL and Aggregate Bandwidth  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Viewing the VoIP Service Status  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Viewing the Wireless AP Statistics   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Viewing LAN Status  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Performing On-demand HPNA Tests   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Viewing Saved Performance Data  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Viewing HPNA COAX and Phoneline Statistics   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Viewing Logs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Viewing Events Logs   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Viewing System Logs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Viewing Firewall Logs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Viewing Upgrade Logs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Replacing and Removing the i38HG
Regulatory Information 
						

							1
Introducing the iNID System 
The HomePor tal®iNID (intelligent Network Interface Device) system comprises three components: i38HG 
(inside unit), iPSU (power supply unit), and i3812V (outside unit). These components are dependent on 
each other and do not have standalone functions. Using these components together provide triple-play 
ser vice (voice, data, and video) to your home. 
i38HG 
The i38HG is the unit that goes inside your home and can be installed by you or your service provider. 
Working together with the i3812V, the i38HG is a home networking hub that provides an 802.11b/g 
Wi-Fi access point and Ethernet switch functions for connecting personal computers and other in-home 
networked devices to the ser vice provider’s network. The i38HG has four Ethernet por ts for directly 
connecting computers or devices. 
The i38HG includes an integrated wireless access point that allows you to roam wirelessly throughout the 
home or office. 2Wire high-powered wireless technology virtually eliminates wireless “coldspots” in the 
home. The i38HG high-power 400mW transmitter ensures that you benefit from increased wireless 
bandwidth throughout the coverage area. In addition, the i38HG employs a special triple antenna design. 
The third antenna is used only for transmitting packets, thus mitigating the power loss associated with 
switching the antenna use back and for th between transmit and receive. This results in greater access 
point sensitivity, as antenna placement can be better optimized with a dedicated set of receive-only 
antennas.
To expand the wireless coverage in a home or add additional Ethernet ports in different locations in the 
home, you can connect up to eight i38HG devices to different in-home phone outlets. Each i38HG is 
automatically configured to operate on the same wireless network, and can be centrally configured and 
managed at http://gateway.2wire.net. 
Figure 1 shows the i38HG indicators and Table 1 describes their functions. 
Note: Contact your service provider for information to implement multiple 
i38HG devices.  
						

							iNID -- i3812V User Guide
2
Figure 1: i38HG Indicators
Table 1: i38HG Indicators Description
Indicators Description
POWER The 
POWER indicator turns red when the power is first applied, and changes to 
green within two minutes of power application. 
 Constant green indicates that power is on.
 Red indicates that a Power-On Self-Test (POST) failure (unbootable) or another 
malfunction (for example, alarm) has occurred.
ETHERNET  Solid green indicates that a device (such as a computer) is connected to an 
ETHERNET por t. 
 Flickering green indicates that inbound activity from devices is associated with 
the Ethernet port. The flickering of the light is synchronized to the actual data 
traffic. 
WIRELESS  Solid green indicates that a device is associated to a specific access point. 
 Flickering green indicates that there is inbound activity. The flickering of the 
light is synchronized to the actual data traffic. 
LINE 1 and LINE 2  Solid green indicates that the associated VoIP line has been registered with a 
SIP proxy ser ver.
 Flashing green indicates that a telephone is off-hook on the associated VoIP 
line.
NID Solid green indicates that the link between the i38HG and i3812V is healthy. 
NID
ETHERNETWIRELE
SSLINE 
1LIN
E 2
SE
R
VICE
POWER
BROADBAN
D
i3
8HG 
						

							Introducing the iNID System
3
iPSU
The Power Supply Unit (iPSU) supplies power to the i3812V and is installed by your ser vice provider. The 
iPSU optimum operating temperature is between –5o C to +50o C, ambient (23.0o F to 122o F). Unlike the 
i3812V, the iPSU must be installed in a sheltered area — either inside the garage or home. If the iPSU is 
equipped with a backup batter y, during a temporary AC power outage, the power source is switched to the 
batter y without interruption of the voice-over-IP ser vice. When the AC power is restored, the power source is 
switched back to the AC power supply. The switchover between the AC power supply and the battery is 
automatic and instantaneous. 
The iPSU itself requires no regular maintenance; however, the batter y inside the iPSU requires periodic 
replacement. Refer to the Working with the Power Supply Unit section for instructions to replace the backup 
batter y. Figure 2 shows the location of the two indicators and two buttons on the power supply unit; 
Table 2 lists and describes their functions. 
Figure 2: iPSU Indicators and Buttons Location 
BROADBAND This indicator shows the i3812V VDSL status.
−Constant green indicates successful broadband connection.
−Flashing green indicates that the i3812 is attempting to establish a 
broadband connection.
−Flashing green and red indicate that the broadband connection has failed 
to establish for three consecutive minutes. 
−Red indicates that there is no DSL signal. 
SERVICE  Constant green indicates that the i3812V has a WAN IP address from DHCP 
and the broadband connection is up.
 Flashing green indicates that the i3812V is attempting to be authenticated. 
 Red indicates that the i38HG has failed to receive an IP address assignment 
from the network. 
Caution: To reduce the risk of fire, use 26 AWG or larger telecommunication 
line wire for the power supply connection.  Table 1: i38HG Indicators Description (Continued)
Indicators Description 
						

							iNID -- i3812V User Guide
4
Note: The battery provides power for voice over IP ser vices during a power 
outage. You are responsible to monitor and replace the battery when needed. 
Your ser vice provide does not monitor the batter y and is not responsible for 
its replacement.
Table 2: Power Supply Unit Indicators and Buttons
Indicators and 
Buttons Description
Reset — Button A 
Reset button is located on the upper left side panel, identifiable by a 
surrounding red circle. When pressed for up to 9 seconds, the 
Reset button 
reboots the outside unit. If the button is pressed for 10 or more seconds, it resets 
the outside unit to the factor y default settings. 
Note: Do not press the Reset button unless you are instructed to do so. Doing so 
may reset the outside unit to the factory default settings -- that means you will 
lose your personal settings. 
POWER  Solid green indicates that the power supply is running on AC power.
 Off indicates that the power supply is not receiving power from either AC or 
the batter y.
 Flashing red indicates that the power is provided by the backup battery or that 
the outside unit is not yet communicating with the iPSU. 
SILENCE ALARM — 
ButtonThe 
SILENCE ALARM button is located between POWER and BATTERY indicators.
 If AC power is interrupted for any reasons, a continuous tone indicates that 
the power supply is running on the backup battery. Pressing the 
SILENCE 
ALARM
 button within 15 seconds immediately silences the audio aler t. (The 
tone stops automatically after 15 seconds.)
 When the battery needs replacing, a chirp sounds intermittently unless you 
press the button to silence it for 12 hours. The chirp resumes after 12 hours 
if the batter y is not replaced. 
BATTERY  Solid green indicates that the batter y is installed and functioning properly.
 Off indicates that no batter y is installed. 
 Flashing red indicates that the batter y needs to be replaced. 
Note: The BATTERY indicator works properly only when the iPSU is connected to 
and communicates with the i3812V.  
						

							Introducing the iNID System
5
i3812V
The i3812V is the gateway that acts as the network interface device. It is installed by your ser vice provider 
on the outside of your home. The i3812V includes a broadband interface and high-speed coaxial and phone 
line network capabilities to deliver data ser vice to the home. The i3812V has two accessible areas: one for 
ser vice provider personnel and the other for subscribers. 
Service Provider Access
The service provider access area is locked and can be opened only by the ser vice provider personnel. The 
i3812V has two cable entries providing wiring from the ser vice provider and to inside your home. The left 
entr y provides cable connection from the ser vice provider to the i3812V. The right entr y provides wiring that 
feeds the inside of your home and power connection for the power supply unit. 
Subscriber Access
As the name implies, the subscriber area is accessible by you. This panel displays indicators that show the 
i3812V operational status. Some indicators on the i3812V have the same functions as those on the 
i38HG, where you can view the status inside your home. Figure 3 shows the indicators location and Table 3 
describes their status. The subscriber area is fastened with a screw that you can unfasten with any 
flat-blade screwdriver. To prevent any unauthorized access, you can also lock it with any common household 
locking devices (such as padlocks or a combination lock). 
Figure 3: i3812V Indicators Location
POWER
VDSL 1
VDSL 2
DATA
COAX
LINE 1
LINE 2 
ETHERNET
BATTERY
POWER
VDSL 1
VDSL 2
DATA
COAX
LINE 1
LINE 2 
ETHERNET
BATTERY 
						

							iNID -- i3812V User Guide
6
Table 3: i3812V Outside Unit Indicators Status
Indicators Description
POWER The 
POWER indicator turns red when the power is first applied, and changes to 
green within two minutes of power application. 
 Constant green indicates that power is on and initialization has been 
completed successfully.
 Flashing green indicates that the iNID is booting.
 Red indicates that a Power-On Self-Test (POST) failure (unbootable) or another 
malfunction (for example, alarm) has occurred during self initialization.
VDSL 1 and VDSL 2 These two indicators flash after 60 seconds of power application for 1 to 2 
minutes and cycle three times.
 Solid green indicates that the broadband connection is trained. 
 Flashing green indicates that the broadband connection is being attempted 
(DSL attempting to synchronize).
 Alternating flashing green and steady red indicate that the broadband 
connection fails to establish for more than three consecutive minutes. This 
pattern continues until the broadband connection is successfully established.
 Flashing red indicates that there is no DSL signal on the line.
Note: The BROADBAND indicator on the i38HG mirrors one or both of the VDSL 
indicators, whichever is in the “best” state.
DATA  Solid green indicates that a device is connected (such as i38HG).
 Flickering green indicates that there is inbound activity associated with the 
data port (that is, the green LINE 1 connection). The flickering of the light is 
synchronized to the actual data traffic.
 Red indicates that a device failed to be authenticated or successfully 
connected. 
COAX  Solid green indicates that a device is connected (such as a Set Top Box).
 Flickering green indicates that there is inbound activity associated with the 
COAX por t. The flickering of the light is synchronized to the actual data traffic.
 Red indicates that a device failed to be authenticated or successfully 
connected. 
LINE 1 and LINE 2  Solid green indicates that the associated VoIP line has been registered with 
the network and ready for use.
 Flashing green indicates that a telephone is in use on the associated VoIP 
line. 
Note: These two indicators mirror LINE 1 and LINE 2 indicators on the i38HG.