Apple Care Protection Plan Getting Started Guide

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English
j.
  Your rights under the Plan are in addition to any warranty rights 
you may be entitled to. You must purchase and register the Plan 
while your Covered Equipment is within Apple’s One Year Limited 
warranty. Apple is not obligated to renew this Plan. If Apple does 
offer a renewal, it will determine the price and terms.
k.   There is no informal dispute settlement process available under 
this Plan.
l.   For Plans sold in the United States, “Apple” is  AppleCare Service 
Company, Inc.  an...

32Englishn.
  Except where prohibited by law, the laws of the state of California 
govern Plans purchased in the United States. Except where 
prohibited by law, the laws of the province of Ontario govern 
Plans purchased in Canada. If the law of any jurisdiction where this 
Plan is purchased is inconsistent with these terms, including the 
jurisdictions of Arizona, Florida, Georgia, Nevada, Oregon, Vermont, 
Washington, and Wyoming, the law of that jurisdiction will control. 
o.   Support services under...

33
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residents, within forty-five (45) days for Alabama, Hawaii, Maryland, 
Minnesota, Nevada, South Carolina, Texas and Wyoming residents, and 
within sixty (60) days for New Mexico residents, we are required to 
pay you a penalty of 10% per month for the unpaid amount due and 
owing to you. The right to cancel and receive this penalty payment 
only applies to the original owner of the Agreement and may not be 
transferred or assigned. The obligations of the provider under this 
service contract...

34English
 
Florida Residents 
The laws of the State of Florida will govern this Plan and any disputes 
arising under it. The rate charged for the contract is not subject to 
regulation by the Florida Office of Insurance Regulation.
  Michigan Residents 
If performance of the service contract is interrupted because of a 
strike or work stoppage at the company’s place of business, the 
effective period of the service contract shall be extended for the 
period of the strike or work stoppage.
  Nevada...

35
English
effective date of the Plan and which substantially and materially 
increases the service required under the Plan; 
e.   A material change in the nature or extent of the required service 
or repair which occurs after the effective date of the Plan and 
which causes the required service or repair to be substantially and 
materially increased beyond that contemplated at the time that 
the Plan was issued or sold. 
Grounds for cancellation; date cancellation effective. No cancellation 
of a...

36English(iii) 
If you request the cancellation of this Plan, Apple may 
impose the cancellation fee described in the Plan, but will 
not deduct the value of any service provided. 
(iv)  When Apple calculates the amount of a refund pursuant 
to subsection (ii), it may deduct from the portion of the 
purchase price that is unearned: (a) any outstanding balance 
on the account; and (b) any cancellation fee imposed 
pursuant to this Plan.
AppleCare Service Company, Inc. backs this Plan for Nevada residents...

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b.
  Conviction of the holder of a crime which results in an increase in 
the service required;
c.   Discovery of fraud or material misrepresentation by the holder in 
obtaining the Plan, or in presenting a claim for service thereunder;
d.   Discovery of an act or omission by the holder, or a violation by 
the holder of any condition of the Plan, which occurred after the 
effective date of the Plan and which substantially and materially 
increases the service required under the Plan;
e.   A...

38English
 
South Carolina Residents 
Unresolved complaints or Plan regulation questions may be 
addressed to the South Carolina Department of Insurance, P.O. Box 
100105, Columbia, South Carolina 29202-3105, Tel: 1-800-768-3467. 
  Tennessee Residents 
This Plan shall be extended as follows: (1) the number of days the 
consumer is deprived of the use of the product because the product 
is in repair; plus two (2) additional workdays. 
  Texas Residents 
The provider may cancel this Plan with no prior...

39
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cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) 
of the pro-rata amount, whichever is less. No deduction shall be made 
from the refund for the cost of any service received. Apple will not 
cancel this plan EXCEPT for failure to pay the purchase price for the 
plan. If Apple cancels the Plan, you will receive a prorata refund for 
the Plan’s unexpired term.
   Wyoming Residents
If Apple cancels this Plan, Apple will mail to you written notice of the 
cancellation at your...

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Toll-Free Numbers
In the U.S.   In Canada
800-APL-CARE (800-275-2273)  800-263-3394
Seven days a week  Seven days a week
8:00 
A.M. to 8:00 P.M. Central time*  9:00 A.M. to 9:00 P.M. Eastern time*
* Telephone numbers and hours of operation may vary and are subject 
to change. You can find the most up-to-date local and international 
contact information at www.apple.com/contact/phone_contacts.html. 
Toll-free numbers are not available in all countries. 
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