Apple Care Protection Plan Getting Started Guide

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j.
  Your rights under the Plan are in addition to any warranty rights 
you may be entitled to. You must purchase and register the Plan 
while your Covered Equipment is within Apple’s One Year Limited 
warranty. Apple is not obligated to renew this Plan. If Apple does 
offer a renewal, it will determine the price and terms.
k.   There is no informal dispute settlement process available under 
this Plan.
l.   For Plans sold in the United States, “Apple” is  AppleCare Service 
Company, Inc.  an Arizona corporation with its registered office at 
c/o CT Corporation System, 2394 East Camelback Road, Phoenix, 
Arizona 85016, doing business in the state of Texas as Apple CSC, 
Inc., and the obligations of such Plans are backed by the full faith 
and credit of the provider, AppleCare Service Company, Inc. For 
Plans sold in Canada, “Apple” is Apple Canada Inc., 7495 Birchmount 
Road, Markham, Ontario, L3R 5G2, Canada. Apple Canada Inc. is the 
legal and financial obligor for Plans sold in Canada.
m.  The Administrator for Plans sold in the United States is Apple Inc. 
(the “Administrator”), a California corporation with its registered 
office at 1 Infinite Loop, Cupertino, California 95014. The 
Administrator is responsible for the collection and transfer to 
AppleCare Service Company, Inc. of the purchase price for the  
Plan and for the administration of claims under the Plan.  
						

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  Except where prohibited by law, the laws of the state of California 
govern Plans purchased in the United States. Except where 
prohibited by law, the laws of the province of Ontario govern 
Plans purchased in Canada. If the law of any jurisdiction where this 
Plan is purchased is inconsistent with these terms, including the 
jurisdictions of Arizona, Florida, Georgia, Nevada, Oregon, Vermont, 
Washington, and Wyoming, the law of that jurisdiction will control. 
o.   Support services under this Plan may be available in English and 
French only.
p.   There is no deductible payment due in respect of a claim made 
under this Plan.
q.   The Plan will not be cancelled due to pre-existing conditions in the 
Covered Equipment that are eligible for service under this Plan.
8.  State Variations 
The following state variations will control if inconsistent with any 
other provisions of this Plan: 
  Alabama, California, Hawaii, Maryland, Minnesota, Missouri, New 
Mexico, New York, Nevada, South Carolina, Texas, Washington and 
Wyoming Residents 
If you cancel this Plan pursuant to Section 5 of these Terms and 
Conditions, and we fail to refund the purchase price to you within 
thirty (30) days for California, New York, Missouri and Washington  
						

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residents, within forty-five (45) days for Alabama, Hawaii, Maryland, 
Minnesota, Nevada, South Carolina, Texas and Wyoming residents, and 
within sixty (60) days for New Mexico residents, we are required to 
pay you a penalty of 10% per month for the unpaid amount due and 
owing to you. The right to cancel and receive this penalty payment 
only applies to the original owner of the Agreement and may not be 
transferred or assigned. The obligations of the provider under this 
service contract are backed by the full faith and credit of the provider, 
AppleCare Service Company, Inc.
  California Residents 
If you cancel within thirty (30) days of your Plan receipt, you will receive 
a full refund less the value of any service provided under the Plan.
  Colorado Residents 
Notice: This Plan is subject to the Colorado Consumer Protection Act 
or the Unfair Practices Act, Articles 1 and 2 of Title 6, CRS. 
  Connecticut Residents 
The expiration date of the Plan will automatically be extended by 
the period that the Covered Equipment is in Apple’s custody while 
being serviced. Resolution of Disputes: Disputes may be resolved 
by arbitration. Unresolved disputes or complaints may be mailed, 
with a copy of this Plan, to State of Connecticut, Insurance Dept., 
P.O.  Box 816, Hartford, CT 06142-0846, Attn: Consumer Affairs. 
						

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Florida Residents 
The laws of the State of Florida will govern this Plan and any disputes 
arising under it. The rate charged for the contract is not subject to 
regulation by the Florida Office of Insurance Regulation.
  Michigan Residents 
If performance of the service contract is interrupted because of a 
strike or work stoppage at the company’s place of business, the 
effective period of the service contract shall be extended for the 
period of the strike or work stoppage.
  Nevada Residents 
Cancellations: No Plan that has been in effect for at least 70 days may 
be canceled by the provider before the expiration of the agreed term 
or one year after the effective date of the Plan, whichever occurs first, 
except on the following grounds: 
a.  Failure by the holder to pay an amount due; 
b.   Conviction of the holder of a crime which results in an increase in 
the service required; 
c.   Discovery of fraud or material misrepresentation by the holder in 
obtaining the Plan, or in presenting a claim for service thereunder;
d.   Discovery of an act or omission by the holder, or a violation by 
the holder of any condition of the Plan, which occurred after the  
						

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effective date of the Plan and which substantially and materially 
increases the service required under the Plan; 
e.   A material change in the nature or extent of the required service 
or repair which occurs after the effective date of the Plan and 
which causes the required service or repair to be substantially and 
materially increased beyond that contemplated at the time that 
the Plan was issued or sold. 
Grounds for cancellation; date cancellation effective. No cancellation 
of a service contract may become effective until at least 15 days 
after the notice of cancellation is mailed to the holder.
Cancellation of contract; Refund of purchase price; cancellation fee.
(i)  If Apple cancels this Plan, Apple shall refund to Nevada 
consumers the portion of the purchase price that is 
unearned. Apple may deduct any outstanding balance on 
your account from the amount of the purchase price that 
is unearned when calculating the amount of the refund. If 
Apple cancels a contract pursuant to NRS 690C.270, it may 
not impose a cancellation fee. 
(ii)  Except as otherwise provided in this section, a Nevada 
resident who is the original purchaser of this Plan, who 
submits to Apple a request in writing to cancel the Plan in 
accordance with the terms of the Plan, shall receive a refund 
of the portion of the Plan’s purchase price that is unearned.  
						

							36English(iii) 
If you request the cancellation of this Plan, Apple may 
impose the cancellation fee described in the Plan, but will 
not deduct the value of any service provided. 
(iv)  When Apple calculates the amount of a refund pursuant 
to subsection (ii), it may deduct from the portion of the 
purchase price that is unearned: (a) any outstanding balance 
on the account; and (b) any cancellation fee imposed 
pursuant to this Plan.
AppleCare Service Company, Inc. backs this Plan for Nevada residents 
by its full faith and credit. 
  New Hampshire Residents 
In the event you do not receive satisfaction under this contract, you 
may contact the New Hampshire insurance department, by mail 
at State Of New Hampshire Insurance Department, 21 South Fruit 
Street, Suite 14, Concord NH 03301, or by telephone, via Consumer 
Assistance, at 800-852-3416.
  New Mexico Residents 
Cancellations: No Plan that has been in effect for at least 70 days may 
be canceled by the provider before the expiration of the agreed term 
or one year after the effective date of the Plan, whichever occurs first, 
except on the following grounds: 
a.  Failure by the holder to pay an amount due; 
						

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b.
  Conviction of the holder of a crime which results in an increase in 
the service required;
c.   Discovery of fraud or material misrepresentation by the holder in 
obtaining the Plan, or in presenting a claim for service thereunder;
d.   Discovery of an act or omission by the holder, or a violation by 
the holder of any condition of the Plan, which occurred after the 
effective date of the Plan and which substantially and materially 
increases the service required under the Plan;
e.   A material change in the nature or extent of the required service 
or repair which occurs after the effective date of the Plan and 
which causes the required service or repair to be substantially and 
materially increased beyond that contemplated at the time that 
the Plan was issued or sold. 
  North Carolina Residents 
The purchase of this Plan is not required either to purchase or to 
obtain financing for computer equipment. Apple will not cancel this 
plan EXCEPT for failure to pay the purchase price for the Plan.
  Oregon Residents 
In the event you do not receive satisfaction under this contract, you 
may contact the Oregon Department of Consumer and Business 
Services by mail at the Department of Consumer and Business 
Services, Oregon Insurance Division, 350 Winter Street NE, Salem, OR 
97301; or by telephone via Consumer Advocacy, at 888-877-4894. 
						

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South Carolina Residents 
Unresolved complaints or Plan regulation questions may be 
addressed to the South Carolina Department of Insurance, P.O. Box 
100105, Columbia, South Carolina 29202-3105, Tel: 1-800-768-3467. 
  Tennessee Residents 
This Plan shall be extended as follows: (1) the number of days the 
consumer is deprived of the use of the product because the product 
is in repair; plus two (2) additional workdays. 
  Texas Residents 
The provider may cancel this Plan with no prior notice for non-payment, 
misrepresentation or a substantial breach of a duty by the holder relating 
to the Covered Equipment or its use. Unresolved complaints or Contract 
regulation questions may be addressed to the TX Dept. of Licensing and 
Regulation, P.O. Box 12157, Austin, TX 78711, U.S. 
  Wisconsin Residents
THIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THE 
OFFICE OF THE COMMISSIONER OF INSURANCE. 
If you cancel within thirty (30) days of your Plan’s purchase, or receipt 
of these Terms and Conditions, whichever occurs later, you will receive 
a full refund. If you cancel more than thirty (30) days after your receipt 
of the Plan, you will receive a pro-rata refund of the original purchase 
price, based on the percentage of unexpired Coverage Period, less a  
						

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cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) 
of the pro-rata amount, whichever is less. No deduction shall be made 
from the refund for the cost of any service received. Apple will not 
cancel this plan EXCEPT for failure to pay the purchase price for the 
plan. If Apple cancels the Plan, you will receive a prorata refund for 
the Plan’s unexpired term.
   Wyoming Residents
If Apple cancels this Plan, Apple will mail to you written notice of the 
cancellation at your last known address contained in Apple’s records 
no less than ten (10) days prior to the effective cancellation date. The 
prior written notice will contain the effective date of cancellation and 
the reasons for cancellation. Apple is not obligated to provide prior 
notice if cancellation is due to nonpayment of the Plan, a material 
misrepresentation by you to Apple, a substantial breach of your 
duties under the Plan or a substantial breach of your duties relating 
to the Covered Equipment or its use.
Disputes arising under this Plan may be settled in accordance with 
the Wyoming Arbitration Act. 
						

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Toll-Free Numbers
In the U.S.   In Canada
800-APL-CARE (800-275-2273)  800-263-3394
Seven days a week  Seven days a week
8:00 
A.M. to 8:00 P.M. Central time*  9:00 A.M. to 9:00 P.M. Eastern time*
* Telephone numbers and hours of operation may vary and are subject 
to change. You can find the most up-to-date local and international 
contact information at www.apple.com/contact/phone_contacts.html. 
Toll-free numbers are not available in all countries. 
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