Apple Care Protection Plan Getting Started Guide

							21
English
2.
 Technical Support 
a.   Telephone and Web Support. Your eligibility for technical support 
begins on the date your Covered Equipment’s complimentary 
technical support expires or the date your Coverage Period begins, 
whichever is later, and terminates at the end of the Coverage Period 
(“Technical Coverage Period”). During the Technical Coverage Period 
Apple will provide you with access to telephone technical support 
and web-based technical support resources. Technical support 
may include assistance with installation, launch, configuration, 
troubleshooting, and recovery (except for data recovery), including 
storing, retrieving, and managing files; interpreting system error 
messages; and determining when hardware repairs are required. 
The scope of technical support provided to you will vary according 
to the Plan you purchased, as follows. 
(i)  Under APP, Apple will provide technical support for the 
Covered Equipment, Apple’s operating system software 
(“Mac OS”) and Apple-branded consumer applications pre-
installed with the Covered Equipment (“Consumer Software”). 
Apple will also provide technical support using the graphical 
user interface for server administration and network 
management issues on Apple’s operating system server 
software (“Mac OS Server”) pre-installed on a Mac. Apple will 
provide support for the then-current version of the Mac OS, 
Mac OS Server and Consumer Software, and the prior Major  
						

							22English Release. For purposes of this section, “Major Release” means a 
significant version of software that is commercially released 
by Apple in a release number format such as “1.0” or “2.0” and 
which is not in beta or pre-release form. 
(ii)  Under APP for iPod, Apple will provide technical support for 
the Covered Equipment, iPod OS and software applications 
that are pre-installed with the Covered Equipment (both 
referred to as “iPod Software”) and connectivity issues 
between the Covered Equipment and a supported computer, 
meaning a computer that meets the Covered Equipment’s 
connectivity specifications and runs an operating system that 
is supported by the Covered Equipment. Apple will provide 
support for the then-current version of the iPod Software, 
and the prior supported Major Release.
(iii)  Under APP for Apple Display, Apple will provide technical 
support for the Covered Equipment and connectivity issues 
between the Covered Equipment and a supported computer, 
meaning a computer that meets the Covered Equipment’s 
connectivity specifications and runs an operating system 
that is supported by the Covered Equipment. Apple will 
provide support for the then-current version of the operating 
system that it provides connectivity assistance for under APP 
for Apple Display, and the prior supported Major Release. 
						

							23
English
(iv) 
Under APP for Apple TV, Apple will provide technical support 
for the Covered Equipment, software applications that 
are pre-installed with the Covered Equipment (“Apple TV 
Software”) and connectivity issues between the Covered 
Equipment, a supported computer and a supported 
television. Apple will provide support for the then-current 
version of the Apple TV Software and the prior supported 
Major Release. For purposes of this section, a “supported 
computer” means a computer that meets the Covered 
Equipment’s connectivity specifications and runs an operating 
system that is supported by the Covered Equipment, and 
a “supported television” means a television that meets the 
Covered Equipment’s connectivity specifications. 
b.   Limitations. The Plan does not cover: 
(i)  Your use of the Mac OS and Consumer Software as server-
based applications; 
(ii)  Issues that could be resolved by upgrading software to the 
then current version; 
(iii)  Your use of or modification to the Covered Equipment, the 
Mac OS, iPod Software, Apple TV Software or Consumer 
Software in a manner for which the Covered Equipment or 
software is not intended to be used or modified;  
						

							24English(iv) 
Third-party products or their effects on or interactions with 
the Covered Equipment, the Mac OS, Mac OS Server, iPod 
Software, Apple TV Software or Consumer Software; 
(v)  Your use of a computer or operating system under APP for 
iPod that is unrelated to iPod Software or connectivity issues 
with the Covered Equipment;
(vi)  Your use of a computer or operating system under APP for 
Apple Display that is unrelated to connectivity issues with 
the Covered Equipment; 
(vii)  Your use of a computer or operating system under APP 
for Apple TV that is unrelated to Apple TV Software or 
connectivity issues with the Covered Equipment; 
(viii)  Apple software other than the Mac OS, iPod Software, 
Apple  TV Software or Consumer Software as covered under 
the applicable Plan; 
(ix)  Mac OS software for servers, except when using the graphical 
user interface for server administration and network 
management issues on Mac OS Server pre-installed on a Mac; 
(x)  Mac OS software or any Apple-branded software designated 
as “beta”, “prerelease,” or “preview” or similarly labeled software; 
(xi)  Third-party web browsers, email applications, and Internet 
service provider software, or the Mac OS configurations 
necessary for their use, or  
						

							25
English
(xii) 
Damage to, or loss of any software or data residing or 
recorded in the Covered Equipment. 
c.   Obtaining Technical Support. You may obtain technical support 
by calling the toll-free telephone number listed below. The Apple 
technical support representative will provide you technical 
support. Apple’s hours of service are described below. Apple 
reserves the right to change its hours of technical service and 
telephone numbers at any time. Web-based support resources are 
offered to you at the Apple website (www.apple.com/support).
3.  Your Responsibilities 
To receive service or support under the Plan, you agree to comply 
with the following 
a.   Provide your Plan Agreement Number and serial number of the 
Covered Equipment; 
b.   Provide information about the symptoms and causes of the 
problems with the Covered Equipment; 
c.   Respond to requests for information, including but not limited 
to the Covered Equipment serial number, model, version of the 
operating system and software installed, any peripherals devices 
connected or installed on the Covered Equipment, any error 
messages displayed, actions taken before the Covered Equipment 
experienced the issue and steps taken to resolve the issue; 
						

							26Englishd.
  Follow instructions Apple gives you, including but not limited 
to refraining from sending Apple products and accessories that 
are not subject to repair or replacement service and packing the 
Covered Equipment in accordance with shipping instructions; and 
e.   Update software to currently published releases prior to seeking 
service.
4.  Limitation of Liability 
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 
APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO 
CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER 
FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING 
BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, 
OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO 
MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, 
PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM 
APPLE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT 
PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS 
EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT 
OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE 
ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT 
WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED 
EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, 
AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA.  
						

							27
English
FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF 
CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS 
CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND 
REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO THE 
EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY 
BE LIMITED, APPLE’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO 
REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE 
SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION 
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO 
SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 
5.  Cancellation 
You may cancel this Plan at any time for any reason. If you decide to 
cancel either call Apple at the telephone number below, or send or 
fax written notice with your Plan Agreement Number to AppleCare 
Administration, P.O. Box 149125, Austin, TX 78714-9125, U.S. (fax number 
512-6748125). A copy of the Plan’s original proof of purchase must 
accompany your notice. Unless local law provides otherwise, if you 
cancel within thirty (30) days of your Plan’s purchase, or receipt of 
these Terms and Conditions, whichever occurs later, you will receive 
a full refund less the value of any service provided under the Plan. 
If you cancel more than thirty (30) days after your receipt of this 
Plan, you will receive a pro rata refund of the original purchase price, 
based on the percentage of unexpired Coverage Period, less (a) a  
						

							28Englishcancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) 
of the pro-rata amount, whichever is less, and (b) the value of any 
service provided to you under the Plan. Unless applicable local law 
provides otherwise, Apple may cancel this Plan if service parts for the 
Covered Equipment become unavailable, upon thirty (30) days’ prior 
written notice. If Apple cancels this Plan, you will receive a pro-rata 
refund for the Plan’s unexpired term. 
6.  Transfer of Plan 
Subject to the restrictions set forth below, you may make a one-time 
permanent transfer of all of your rights under the Plan to another 
party, provided that: (a) the transfer must include the original Proof 
of Purchase, the Plan’s Certificate and all of the Plan’s packaging 
material, including printed materials and these Terms and Conditions; 
(b) you notify Apple of the transfer by sending, faxing or emailing 
notice of transfer to Apple Inc., ATTN: Agreement Administration, 
MS: 217AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number 
916-399-7337 or [email protected], respectively; and (c) 
the party receiving the Plan reads and agrees to accept the Terms 
and Conditions of the Plan. When notifying Apple of the transfer of 
the Plan, you must provide the Plan Agreement Number, the serial 
numbers of the Covered Equipment being transferred and the name, 
address, telephone number and email address of the new owner. 
						

							29
English
7.
 General Terms 
a.   Apple may subcontract or assign performance of its obligations to 
third parties but shall not be relieved of its obligations to you in 
doing so.
b.   Apple is not responsible for any failures or delays in performing 
under the Plan that are due to events outside Apple’s reasonable 
control.
c.   You are not required to perform preventative maintenance on the 
Covered Equipment to receive service under the Plan.
d.   This Plan is offered and valid only in the fifty states of the United 
States of America, the District of Columbia and Canada. This Plan is 
not offered to persons who have not reached the age of majority. 
This Plan is not available where prohibited by law.
e.   In carrying out its obligations Apple may, at its discretion and 
solely for the purposes of monitoring the quality of Apple’s 
response, record part or all of the calls between you and Apple. 
f.   You agree that any information or data disclosed to Apple under 
this Plan is not confidential or proprietary to you. Furthermore, 
you agree that Apple may collect and process data on your behalf 
when it provides service. This may include transferring your data 
to affiliated companies or service providers located in countries 
where data protection laws may be less comprehensive than 
your country of residence, including but not limited to Australia,  
						

							30EnglishCanada, countries of the European Union, India, Japan, the 
People’s Republic of China and the U.S.
g.   Apple has security measures, which should protect your data 
against unauthorized access or disclosure as well as unlawful 
destruction. You will be responsible for the instructions you give 
to Apple regarding the processing of data, and Apple will seek to 
comply with those instructions as reasonably necessary for the 
performance of the service and support obligations under the 
Plan. If you do not agree with the above or if you have questions 
regarding how your data may be impacted by being processed in 
this way, contact Apple at the telephone numbers provided.
h.  
i.   The Terms and Conditions of this Plan prevail over any conflicting, 
additional, or other terms of any purchase order or other 
document, and constitute your and Apple’s entire understanding 
with respect to the Plan.
Apple will protect your information in accordance with  
Apple Customer Privacy Policy available at URL  
www.apple.com/legal/privacy. If you wish to have access to  
the information that Apple holds concerning you or if you want 
to make changes, access URL www.apple.com/contact/myinfo  
to update your personal contact preferences or you may  
contact Apple at [email protected].