Apple Care Protection Plan Getting Started Guide

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AppleCare Protection Plan
AppleCare Protection Plan for iPod
AppleCare Protection Plan for Apple Display
AppleCare Protection Plan for Apple TV
Terms and Conditions
Your AppleCare Protection Plan (“APP”), AppleCare Protection Plan 
for iPod (“APP for iPod”), AppleCare Protection Plan for Apple Display 
(“APP for Apple Display”) or AppleCare Protection Plan for Apple TV 
(“APP for Apple TV”), (each referred to herein as the “Plan”) is governed 
by these Terms and Conditions and constitutes your contract with 
the Apple entity described in section 7.l below (“Apple”). Subject to 
these Terms and Conditions, your Plan (i) covers defects for the Apple-
branded product(s) listed in your Plan’s Certificate or Proof of Coverage 
document (“Plan Confirmation”) and the accessories that are contained 
in the product(s) original packaging (“Covered Equipment”), and (ii) 
provides you with access to telephone technical support and web-
based support resources for the Covered Equipment. To obtain the 
Plan Confirmation you must register your Plan’s unique agreement or 
registration number (“Plan Agreement Number”) as described in the 
instructions included in the Plan’s packaging. Customers choosing the 
Auto-Registration option, where available, will automatically receive  
						

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their Plan Confirmation. The duration of the Plan (“Coverage Period”) is 
for the period ending on the date specified in your Plan Confirmation. 
The price of the Plan is listed on the Plan’s original sales receipt. 
1.
 Repair Coverage 
a.   Scope of Coverage. Your coverage for defects begins on the date 
your Covered Equipment’s Apple hardware warranty expires and 
terminates at the end of the Coverage Period (“Repair Coverage 
Period”). Apple will provide both parts and labor, but may 
require you to replace certain readily installable parts yourself, as 
described below. Apple may provide replacement product or parts 
that are manufactured from parts that are new or equivalent to 
new in both performance and reliability. The replacement product 
or parts will be functionally equivalent to the replaced products 
or parts and will assume the remaining coverage under the Plan. 
The products or parts that are replaced become Apple’s property. 
Apple strongly advises you to record as a back up, data and 
software residing or recorded in the Covered Equipment, before 
having the Covered Equipment available for repair or replacement 
services. The scope of support provided to you will vary according 
to the Plan you purchased, as follows.
(i)  Under APP, Apple covers the Covered Equipment and one 
compatible Apple branded display if purchased at the same 
time and registered with a covered Mac computer. An Apple- 
						

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branded mouse and keyboard are also covered under APP 
if included with the Covered Equipment (or purchased with 
a Mac mini). An AirPort Extreme Card, an AirPort Express 
or AirPort Extreme Base Station, Time Capsule, an Apple-
branded DVI to ADC display adapter, Apple RAM modules 
and MacBook Air SuperDrive are also covered under APP  
if used with the compatible Covered Equipment and 
originally purchased by you up to two years before your 
Mac purchase or during the term of your APP. If during the 
Repair Coverage Period there is a defect in the materials 
or workmanship of the Covered Equipment or the other 
covered items described above, Apple will at its option, 
repair or replace the affected item.
(ii)  Under APP for iPod, Apple will, at its option, repair or replace 
the affected Covered Equipment, if (a) during the Repair 
Coverage Period there is a defect in the Covered Equipment’s 
materials or workmanship or, (b) during the Coverage Period, 
the capacity of the covered iPod battery to hold an electrical 
charge has depleted fifty (50%) percent or more from its 
original specification after being fully charged and the 
covered iPod is playing music with all settings reset. 
(iii)  Under APP for Apple Display or APP for Apple TV, Apple will, at 
its option, repair or replace the affected Covered Equipment, 
if during the Repair Coverage Period there is a defect in the  
						

							14English Covered Equipment’s materials or workmanship. An AirPort 
Extreme Card, an AirPort Express or AirPort Extreme Base 
Station and Time Capsule are also covered under APP for 
Apple TV if used with the Covered Equipment and originally 
purchased by you up to two years before your Apple TV or 
during the term of your APP for Apple TV coverage.
b.   Limitations. The Plan does not cover: 
(i)  Installation, removal or disposal of the Covered Equipment, 
or installation, removal, repair, or maintenance of non-
Covered Equipment (including accessories, attachments, or 
other devices such as external modems) or electrical service 
external to the Covered Equipment; 
(ii)  Damage to the Covered Equipment caused by accident, 
abuse, neglect, misuse (including faulty installation, repair, 
or maintenance by anyone other than Apple or an Apple 
Authorized Service Provider), unauthorized modification, 
extreme environment (including extreme temperature 
or humidity), extreme physical or electrical stress or 
interference, fluctuation or surges of electrical power, 
lightning, static electricity, fire, acts of God or other  
external causes; 
(iii)  Covered Equipment with a serial number that has been 
altered, defaced or removed;  
						

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(iv) 
Problems caused by a device that is not the Covered 
Equipment, including equipment that is not Apple-branded, 
whether or not purchased at the same time as the Covered 
Equipment; 
(v)  Service necessary to comply with the regulations of any 
government body or agency arising after the date of  
this Plan; 
(vi)  The provision of replacement equipment during the period 
when the Covered Equipment is being repaired; 
(vii)  Covered Equipment that has been lost or stolen. This Plan 
only covers Covered Equipment that is returned to Apple in 
its entirety; 
(viii)  Cosmetic damage to the Covered Equipment including but 
not limited to scratches, dents and broken plastic on ports; 
(ix)  Consumable parts, such as batteries, except in respect of 
battery coverage under APP for iPod or unless failure has 
occurred due to a defect in materials and workmanship; 
(x)  Preventative maintenance on the Covered Equipment;
(xi)  Defects caused by normal wear and tear or otherwise due to 
normal aging of the product; or 
(xii)  Damage to, or loss of any software or data residing or 
recorded in the Covered Equipment. When providing repair  
						

							16English or replacement service, Apple will use reasonable efforts 
to reinstall the Covered Equipment’s original software 
configuration and subsequent update releases, but will 
not provide any recovery or transfer of software or data 
contained on the serviced unit not originally included in the 
Covered Equipment. DURING iPOD SERVICE THE CONTENTS 
OF YOUR iPOD WILL BE DELETED AND THE STORAGE MEDIA 
REFORMATTED. Your iPod or a replacement iPod will be 
returned to you as your iPod was configured when originally 
purchased, subject to applicable updates. Apple may install 
system software (“iPod OS”) updates as part of your service 
that will prevent the iPod from reverting to an earlier version 
of the iPod OS. Third party applications installed on the iPod 
may not be compatible or work with the iPod as a result of 
the iPod OS update. You will be responsible for reinstalling all 
other software programs, data and passwords. Recovery and 
reinstallation of software programs and user data are not 
covered under this Plan. 
c.   Service Options. Apple may provide service through one or more of 
the following options: 
(i)  Carry-in service is available for most Covered Equipment. 
Return the Covered Equipment requiring service to an Apple-
owned retail store or an Apple Authorized Service Provider 
location offering carry-in service. Service will be performed  
						

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at the location, or the store or service provider may send the 
Covered Equipment to an Apple repair service location to be 
repaired. Once you are notified that service is complete, you 
will promptly retrieve the product. 
(ii)  Onsite service is available for many desktop computers if 
the location of the Covered Equipment is within 50 miles/80 
kilometers radius of an Apple authorized onsite service 
provider located in the United States or Canada. Onsite 
service is not available for some parts. The service for parts 
that cannot be repaired by onsite service may be repaired 
under Do-It-Yourself Parts service as described below. 
Apple will dispatch a service technician to the location of 
the Covered Equipment. Service will be performed at the 
location, or the service technician will transport the Covered 
Equipment to an Apple Authorized Service Provider or Apple 
repair service location for repair. If the Covered Equipment 
is repaired at an Apple Authorized Service Provider or Apple 
repair service location, Apple will arrange for transportation 
of the Covered Equipment to your location following service. 
If the service technician is not granted access to the Covered 
Equipment at the appointed time, any further onsite visits 
may be subject to an additional charge.  
						

							18English(iii) 
Direct mail-in service is available for most Covered 
Equipment. If Apple determines that your Covered 
Equipment is eligible for mail-in service, Apple will send you 
prepaid way bills (and if you no longer have the original 
packaging, Apple may send you packaging material) and you 
will ship the Covered Equipment to Apple’s repair service 
location in accordance with its instructions. Once service is 
complete, the Apple repair service location will return the 
Covered Equipment to you. Apple will pay for shipping to 
and from your location if all instructions are followed. 
(iv)  Do-It-Yourself Parts service is available for many Covered 
Equipment parts, allowing you to service your own 
product. If Do-It-Yourself Parts service is available in the 
circumstances, the following process will apply.
(A)  Do-It-Yourself Parts service where Apple requires 
return of the replaced part. Apple may require a credit 
card authorization as security for the retail price of 
the replacement part and applicable shipping costs. 
If you are unable to provide credit card authorization, 
Do-It-Yourself Parts service may not be available to 
you and Apple will offer alternative arrangements for 
service. Apple will ship a replacement part to you with 
installation instructions and any requirements for the  
						

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return of the replaced part. If you follow the instructions, 
Apple will cancel the credit card authorization, so you 
will not be charged for the part and shipping to and 
from your location. If you fail to return the replaced part 
as instructed or return a replaced part that is ineligible 
for service, Apple will charge the credit card for the 
authorized amount. 
(B)  Do-It-Yourself Parts service where Apple does not require 
return of the replaced part. Apple will ship you free of 
charge a replacement part accompanied by instructions 
on installation and any requirements for the disposal of 
the replaced part. 
(C)  Apple is not responsible for any labor costs you incur 
relating to Do-It-Yourself Parts service. Should you 
require further assistance, contact Apple at the toll-free 
telephone number listed below. 
Apple reserves the right to change the method by which Apple 
may provide repair or replacement service to you, and your 
Covered Equipment’s eligibility to receive a particular method of 
service, including but not limited to onsite service at any time. 
Service will be limited to the options available in the country 
where service is requested. Service options, parts availability 
and response times may vary according to country. You may be  
						

							20Englishresponsible for shipping and handling charges if the Covered 
Equipment cannot be serviced in the country it is in. If you seek 
service in a country that is not the country of purchase, you will 
comply with all applicable export laws and regulations and be 
responsible for all custom duties, V.A.T. and other associated 
taxes and charges. For international service, Apple may repair or 
exchange defective products and parts with comparable products 
and parts that comply with local standards. 
d.   Obtaining Repair or Replacement Service. To obtain service under 
this Plan, access the Apple website (www.apple.com/support) 
or call the toll-free telephone number listed below. Telephone 
numbers may vary according to your location. When accessing 
the website, follow the instructions for requesting repair 
service provided by Apple. If calling, an Apple technical support 
representative will answer, request your Plan Agreement Number 
or Covered Equipment serial number, advise you and determine 
what service is necessary for the Covered Equipment. All service is 
subject to Apple’s prior approval. Location of service may vary due 
to your location. Keep your Plan Confirmation document and the 
original sales receipt for your Covered Equipment and your Plan. 
Proof of purchase may be required if there is any question as to 
your product’s eligibility for Plan coverage.