Apple Care Protection Plan Getting Started Guide

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2.
 Technical Support 
a.   Telephone and Web Support. Your eligibility for technical support 
begins on the date your Covered Equipment’s complimentary 
technical support expires or the date your Coverage Period begins, 
whichever is later, and terminates at the end of the Coverage Period 
(“Technical Coverage Period”). During the Technical Coverage Period 
Apple will provide you with access to telephone technical support 
and web-based technical support resources. Technical support 
may...

22English Release. For purposes of this section, “Major Release” means a 
significant version of software that is commercially released 
by Apple in a release number format such as “1.0” or “2.0” and 
which is not in beta or pre-release form. 
(ii)  Under APP for iPod, Apple will provide technical support for 
the Covered Equipment, iPod OS and software applications 
that are pre-installed with the Covered Equipment (both 
referred to as “iPod Software”) and connectivity issues 
between the Covered...

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(iv) 
Under APP for Apple TV, Apple will provide technical support 
for the Covered Equipment, software applications that 
are pre-installed with the Covered Equipment (“Apple TV 
Software”) and connectivity issues between the Covered 
Equipment, a supported computer and a supported 
television. Apple will provide support for the then-current 
version of the Apple TV Software and the prior supported 
Major Release. For purposes of this section, a “supported 
computer” means a computer that...

24English(iv) 
Third-party products or their effects on or interactions with 
the Covered Equipment, the Mac OS, Mac OS Server, iPod 
Software, Apple TV Software or Consumer Software; 
(v)  Your use of a computer or operating system under APP for 
iPod that is unrelated to iPod Software or connectivity issues 
with the Covered Equipment;
(vi)  Your use of a computer or operating system under APP for 
Apple Display that is unrelated to connectivity issues with 
the Covered Equipment; 
(vii)  Your use of a...

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(xii) 
Damage to, or loss of any software or data residing or 
recorded in the Covered Equipment. 
c.   Obtaining Technical Support. You may obtain technical support 
by calling the toll-free telephone number listed below. The Apple 
technical support representative will provide you technical 
support. Apple’s hours of service are described below. Apple 
reserves the right to change its hours of technical service and 
telephone numbers at any time. Web-based support resources are 
offered to...

26Englishd.
  Follow instructions Apple gives you, including but not limited 
to refraining from sending Apple products and accessories that 
are not subject to repair or replacement service and packing the 
Covered Equipment in accordance with shipping instructions; and 
e.   Update software to currently published releases prior to seeking 
service.
4.  Limitation of Liability 
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 
APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO 
CIRCUMSTANCES BE LIABLE...

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FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF 
CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS 
CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND 
REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO THE 
EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY 
BE LIMITED, APPLE’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO 
REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE 
SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION 
OR LIMITATION OF...

28Englishcancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) 
of the pro-rata amount, whichever is less, and (b) the value of any 
service provided to you under the Plan. Unless applicable local law 
provides otherwise, Apple may cancel this Plan if service parts for the 
Covered Equipment become unavailable, upon thirty (30) days’ prior 
written notice. If Apple cancels this Plan, you will receive a pro-rata 
refund for the Plan’s unexpired term. 
6.  Transfer of Plan 
Subject to the...

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7.
 General Terms 
a.   Apple may subcontract or assign performance of its obligations to 
third parties but shall not be relieved of its obligations to you in 
doing so.
b.   Apple is not responsible for any failures or delays in performing 
under the Plan that are due to events outside Apple’s reasonable 
control.
c.   You are not required to perform preventative maintenance on the 
Covered Equipment to receive service under the Plan.
d.   This Plan is offered and valid only in the fifty...

30EnglishCanada, countries of the European Union, India, Japan, the 
People’s Republic of China and the U.S.
g.   Apple has security measures, which should protect your data 
against unauthorized access or disclosure as well as unlawful 
destruction. You will be responsible for the instructions you give 
to Apple regarding the processing of data, and Apple will seek to 
comply with those instructions as reasonably necessary for the 
performance of the service and support obligations under the 
Plan. If...