Amanda Work Group Manual

Chapter 6: Defining Tone Patterns 61
10. Click Next>.
The Channel 0 Configuration dialog box appears.
11. In the Extension Number text box, type the number for the first extension (connected 
to your Brooktrout voice board on channel 0).
12. Click Next>.
AccuCall Wizard tests the telephone line at the first extension. If AccuCall Wizard 
does not detect a line, check that the line is connected at both ends. You can also plug 
an ordinary telephone into the extension to check if the socket is working. 

62 Installing [email protected]/Windows
When AccuCall Wizard verifies that the first extension is present, the Channel 1 Con-
figuration dialog box appears.
13. In the Extension Number text box, type the number of the second extension (con-
nected to your Brooktrout voice board on channel 1).
14. Click Next>.
If AccuCall Wizard cannot detect the line, check that the phone line is connected at 
both ends. You can also plug an ordinary phone into the extension to check if the 
socket is working.
AccuCall...

Chapter 6: Defining Tone Patterns 63
The dialog box informs you about the status of the training.
Current Tone Displays the name of the tone AccuCall Wizard is training.
Action Displays the phase of training for the current tone.
Progress Displays progress as a progress bar.
You can press Cancel at any time during training, but it may take up to 10 seconds for 
AccuCall Wizard to stop after you press Cancel.
When AccuCall Wizard finishes the training session, the Finish dialog box displays the 
results. 

64 Installing [email protected]/Windows
For each tone, AccuCall Wizard displays one of the following messages:
16. Click Finish to end the AccuCall Wizard session.
Troubleshooting
If AccuCall Wizard failed to train your Brooktrout voice board to recognize one or more 
of the tones, it creates:
ACCUWIZ.ZIP Contains the PCPM table along with a recording of all tones
ACCUCAL.LOG Contains the training session’s log
You can fix a failed tone from this zipped file using the Brooktrout utility AccuCall for...

Chapter 6: Defining Tone Patterns 65
The Custom Tone Configuration dialog box appears.
3. Type a name for this tone in the Tone Name text box.
4. Select the Terminating check box if the custom tone should terminate voice functions. 
(Clear it otherwise.)
Examples of terminating tones are the busy signal and a hangup.
5. Type the PCPM code for the custom tone in the PCPM Code text box. PCPM codes 
range from 1 to 255.
Use 7 for busy, fast busy, do not disturb, hangup or cleardown tones.
Use 8 for ringing...

66 Installing [email protected]/Windows
The Function, Channel, and Dial String options define a series of line setup instructions 
for AccuCall Wizard to follow. Set these so channel 0 receives the custom tone. For 
example, the pre-designed hangup tone uses the following instructions:
According to these instructions, channel 1 calls channel 0. Channel 0 waits for the call, 
then goes off hook. Then channel 1 goes on hook so channel 0 receives the hangup tone.
To add a line setup instruction:
a. From the...

Chapter 6: Defining Tone Patterns 67
To configure the Dial Tone tone:
1. In the Custom Tone Configuration dialog box, type the name Dial Tone in the Tone 
Name text box.
2. Clear the Terminating check box.
3. Type a number from 1 to 255 in the PCPM Code text box.
4. From the Type drop-down list box, select Other.
The Function, Channel, and Dial String options define a series of line setup instructions 
for AccuCall Wizard to follow.
According to these instructions, channel 0 goes offhook to hear the dial...

68 Installing [email protected]/Windows
The Function, Channel, and Dial String options define a series of line setup instructions 
for AccuCall Wizard to follow.
According to these instructions, channel 0 dials any non-busy number to hear the network 
ring tone.
Dial 0 [any busy number]
This configuration tells channel 0 to dial a busy number and hear the external busy tone.
To configure the reorder tone used by your PBX:
1. In the Custom Tone Configuration dialog box, type the name Reorder in the Tone...

Chapter 6: Defining Tone Patterns 69
4. From the Type drop-down list box, select Ringback.
The Function, Channel, and Dial String options define a series of line setup instructions 
for AccuCall Wizard to follow.
According to these instructions, channel 0 calls channel 1. Channel 0 then hears the Ring 
tone.
To configure the Busy tone:
1. In the Custom Tone Configuration dialog box, type the name Busy in the Tone Name 
text box.
2. Check the Terminating check box.
3. Type 7 in the PCPM Code text box.
4....

70 Installing [email protected]/Windows
Some PBXs do not use a hangup tone. In this case, a message appears in AccuCall 
Wizard’s final dialog box saying that silence was detected.
Using AccuCall for Windows
Call progress tones, such as the busy, dial, and fast busy tones, provide Amanda with 
important information, which allows Amanda to control how Brooktrout voice boards 
manage Call Progress Monitoring (CPM). This is called Programmable Call Progress 
Monitoring (PCPM). AccuCall for Windows provides...