Amanda Work Group Manual

Chapter 7: Faxing91
Modifying the PCPM Tone Table
To modify the tone table for Brooktrout voice boards:
1. Run AccuCall Plus. 
For more information about AccuCall Plus, see “Using AccuCall for Windows” on 
page 70.
2. To detect a FAX tone, use the following:
All other values can remain at their defaults.
N
OTE:Remember to insert the FREQ1 value of 1100 into the filter table in one 
of the first four positions. Only frequencies in the first four positions are 
used for terminating tones.
Creating the Hot...

92 Installing [email protected]/Windows
Scenario #2: Fax message left for user (who can view the fax using Amanda 
Messenger)
The caller dials a user and presses the Start button on his fax machine during the user’s 
greeting. Amanda recognizes the tone and processes mailbox 994. mailbox 994 tells 
Amanda to create a fax message for the user who was called. The Extension field for 
mailbox 994 contains tokens similar to the following:
Example Extension field:
@J(%P,,%X%F-H)
which translates as the...

Chapter 7: Faxing93
6. Type the mailbox number next to the code.
Your typing replaces previous setting (by default -1 for no mailbox).
7. Press F10 to save.
Sending Faxes
You can install Amanda’s fax driver—Amanda Fax. You can use Amanda Fax from any 
Windows application that has a Print command. You can send documents, spreadsheets, 
pictures, or anything else that the application can print. You can:
 Fax an item to another location via Amanda’s fax modem.
 Create a fax message to be mailed to users...

94 Installing [email protected]/Windows 

Chapter 8:
Using Serial Integration
Serial Integration Overview
Serial integration is a type of digital integration in which the telephone switching system 
uses the computer’s serial port to communicate to Amanda. A data line from the central 
office or telephone switching system sends information and instructions (about the caller 
and called party) to your on-site voice mail system. 
For example, if you call Amanda from an internal extension, Amanda recognizes you and 
asks only for your security...

96 Installing [email protected]/Windows
3. Select the Serial Port Settings tab.
4. Select a serial port that has not yet been assigned.
To prevent confusion, you can use Serial Port 1 for COM port 1 (COM1), Serial Port 
2 for COM port 2 (COM2), etc., but this is not necessary. The serial port is a logical 
port as understood by the Amanda system. The COM port is the physical port 
assigned to that logical port. For example, you can use define Serial Port 4 as COM 
port 1.
Remember the number of your...

Chapter 8: Using Serial Integration 97
You can press the Tab key to move from setting to setting.
a. Select smdi from the Type drop-down list box.
b. If the first port on the telephone switching system is not identified as the log-
ical port 1, select the appropriate port number in the Base Port text box.
For example, some telephone switching systems use the port’s extension or 
another logical terminal number to identify the port. The first port may be exten-
sion 241, with the second port 242, etc....

98 Installing [email protected]/Windows
For details about creating integration patterns, see “Adding Integration Patterns” on 
page 38. 
 Enter the integration strings in the column for the extension plan your system 
uses. 
See “Using Character Codes” on page 41 for more information about the codes 
such as rrr or rrrr.
a. If you are using the JOVE utility, the integration timeout precedes each inte-
gration string as follows. This example is only for 4-digit station plans. The 
example uses 20 as the...

Chapter 8: Using Serial Integration 99
NOTE:The message codes above are for a 4-digit and 3-digit station plan. 
To modify to another digit plan, use the appropriate number of 0s. 
These examples use 
logical serial port 1; for other ports, the 1’s would 
have to be replaced.
NEC 2000 and NEC 2400
This section covers serial integration for NEC 2000 and NEC 2400 systems.
To set configuration options for serial integration on NEC 2000 or NEC 2400:
1. Follow steps 1 through 4 in the Bellcore Standard SDMI...

100 Installing [email protected]/Windows
c. In the Port text box, select the number of the logical serial port you are using 
for SMDI.
This is the number from step 4 in “To modify configuration options for use with 
Bellcore Standard SMDI:”
d. In the Delay text box, select the number of tenths of seconds that Amanda 
waits after the call is answered before looking for integration information. 
This allows more than one packet to be sent to a port per telephone call. 
Amanda uses the last (most recent)...