Amanda Work Group Manual

Chapter 5: Configuring Amanda 51
27)   Do you want Amanda to let the 
user know who the call is for?
(This is primarily for people who 
answer calls for more than one per-
son or share a telephone.)YESMailbox 997 settingFrom the Options group box, select the Identify 
Called Party check box.
NOFrom the Options group box, clear the Identify Called 
Party check box.
28)   If YES to 27, do you want 
Amanda to let the user accept or re-
ject the call based on who it is for?YESMailbox 997 settingFrom the...

52 Installing [email protected]/Windows
34)  What language should Amanda 
use for prompts, such as “Please 
hold…?”
(You can offer information in more 
than one language, ask for details.)ENGLISH
SPANISHGlobal settings parameter 
is 
prompt_fileSet the parameter to one of the languages. ENGLISH 
is the default. If you do not select English, you must 
also install the prompts for the language.
35)  Will Amanda be connected to a 
printer so that you can print reports?YESGlobal settings parameter 
is...

Chapter 5: Configuring Amanda 53
Configuring a New Installation
Amanda has over 200 configuration parameters and settings. They are what make Amanda 
so powerful and flexible. You will probably leave over 90% of those parameters set to 
their default settings. However, armed with the answers to the First Use Questionnaire, 
you should review the most commonly changed parameters (those in the General 
Configuration section of the Setup utility).
To set a new Amanda system’s general configuration...

54 Installing [email protected]/Windows
994hot_boxMailbox for use with PCPM codes. For example, you can set up a hot_box 
to detect calls from modems. As you create a hot box mailbox, make sure 
that the mailbox does NOT store messages and that Do Not Disturb is off. 
In addition, the Extension field must transfer the caller to the fax machine 
or whatever device is to be used by this box.
In most cases, only one hot_box is defined to detect fax tones and the re-
mainder are unused. However, you cannot...

Chapter 5: Configuring Amanda 55
Configuring the Brooktrout Driver
In some cases, you may need to change settings for your Brooktrout Driver using 
Brooktrout’s Configuration Wizard.
For example, when calling some pager companies, Amanda gets only part of a ringback or 
no ringback sound at all. This confuses the Brooktrout version 2 driver. Amanda can treat 
a PCPM error (which means no ringback was detected) as an answer if both of the 
following are true:
 The Brooktrout driver’s...

56 Installing [email protected]/Windows 

Chapter 6:
Defining Tone Patterns
Using AccuCall Wizard
This chapter describes how to use AccuCall Wizard and AccuCall for Windows.
Use AccuCall Wizard to train your Brooktrout voice board to recognize the call progress 
tones used by your telephone switching system. You can use AccuCall Wizard for 
standard tones such as Ringing, Busy, and Hangup, and, with a bit of configuration, for 
custom tones such as do not disturb, reorder, or dial tones.
AccuCall Wizard complements but does not replace the...

58 Installing [email protected]/Windows
 You are connected to a PBX.
 You have connected the first two ports of your first Brooktrout voice board to tele-
phone extensions.
Training the Brooktrout Voice Board
AccuCall Wizard guides you as you train your Brooktrout board to recognize call 
progression tones from your telephone switching system.
To train the Brooktrout voice board:
1. On the Start menu, select Start⇒Programs⇒Brooktrout⇒AccuCall for 
Windows.
2. From the AccuCall for Windows application...

Chapter 6: Defining Tone Patterns 59
The Configuration dialog box appears.
4. Type the name of your telephone switching system in the PBX Name text box.
5. By default, AccuCall Wizard uses the name of the PBX as the file name.
6. Type or click   to browse for the path to your C:\AMANDA\PBX.DB\1001.TON 
or 2001.TON (the file in which the PCPM table will be stored).
7. If the dial tone on your telephone switching system is continuous, select the Wait For 
Dialtone When Dialing This PBX check box. This...

60 Installing [email protected]/Windows
8. Click Advanced to define custom tones or change the definition of the default tones 
(Ringing, Busy, and Hangup).
a. Select the Ringing check box to train on the Ringing tone. 
b. Select the Busy check box to train on the Busy signal. 
c. Select the Hangup check box to train on the Hangup signal. 
d. Select the Custom 1, Custom 2, and/or Custom 3 check boxes to train on a 
custom designed tone. 
e. (Optional) Click Configure to customize any of the selected...