Amanda Work Group Manual

Chapter 4:
Defining Integration Patterns
Using the Trace File for Integration
If your telephone switching system supports DTMF integration (also called inband 
integration), you must verify or set integration patterns for it using the Setup utility.
Depending on the telephone switching system you select, some of the integration patterns 
might be already filled in. Many telephone switching systems are programmable, so 
patterns supplied by The Amanda Company can still need modification.
When The Amanda...

32 Installing [email protected]/Windows
This process makes a backup copy of your current switching system settings—if you 
had any. The backup file is named 1001.BAK or 2001.BAK and can be renamed to 
1001.PBX or 2001.PBX at a later date to restore the original settings—if appropriate.
3. From either the PBX 1 or PBX 2 group box (depending on which switching system 
you are determining integration patterns for), select or reselect a telephone switching 
system from the list box.
Either select the exact...

Chapter 4: Defining Integration Patterns 33
The Integration Patterns dialog box opens. This dialog box may have no settings as 
shown in the next figure.
Or it may come with several predefined integration patterns for your telephone 
switching system. 
The next two figures show the predefined integration patterns for a Toshiba model 
and an AT&T model. 

34 Installing [email protected]/Windows
Many telephone switching systems are programmable, so existing patterns may still 
need modification. You can verify that the existing patterns are accurate by checking 
the manual for your telephone switching system. 
T
IP:You can press Tab to move from setting to setting. Click Delete to 
remove any unnecessary integration patterns.
6. In the Integration First Digit Timeout spin box, select a number of tenths of seconds.
A value of 0 prevents integration. Any...

Chapter 4: Defining Integration Patterns 35
 Create a Direct Inward Line by having an outside CO trunk line ring at an exten-
sion that will forward on Ring No Answer and Busy to Amanda. Tests 5 and 6 be-
low do not have CO line identification enabled. Tests 7 and 8 do.
Running the Tests
To run the tests:
 Restart Amanda.
Te s t  1
 Place a call to the extension that forwards on Ring No Answer to Amanda. Once 
Amanda has received the forwarded call, hang up.
Te s t  2
 Place a call to the second...

36 Installing [email protected]/Windows
Reading the Trace File
To read the trace file:
1. Shut down Amanda.
2. At the C:\AMANDA> prompt in the DOS box, type:
JOVE TRACE.OUT
3. Then press Enter.
The first line should read similar to:
Oct 09 15:51:00 Begin trace of Amanda…
4. Press Ctrl+S to perform a search.
5.  Type the following search text:
Using dtmf
6. Then press Enter.
The JOVE editor searches for the first call’s integration pattern. The cursor should 
move to the trace line that reads similar to:...

Chapter 4: Defining Integration Patterns 37
To decide what integration patterns to add:
1. Look at the integration pattern from Test 1. This represents a Ring No Answer call 
that forwarded to Amanda. Locate the characters that match the extension number 
that forwarded. On your notepad, rewrite the pattern so that the extension number is 
replaced by the lower case letter r’s. For example, if your pattern was “#123”, then 
your new pattern would be “#rrr”. In the case of the Partner example, the...

38 Installing [email protected]/Windows
9. Test 9 captures the signaling for a direct call into voice mail. The integration pattern 
probably includes a prefix (usually 1 digit—but it could be several digits) and the 
extension number of the calling user. Replace the extension number with e’s.
10. It is extremely important that there are no duplicate integration patterns. To make sure 
that each pattern is different, list them on a piece of paper, then rewrite them changing 
all character codes to zeros....

Chapter 4: Defining Integration Patterns 39
Most companies have only one telephone switching system and it is probably already 
listed as the current switch in the PBX 1 group box. However, your company may 
have two telephone switching systems.
3. If the wrong telephone switching system is current or no telephone switching system 
has been selected, select the switching system for which you are setting dial codes 
from the current switch drop-down list box.
For example, if you are setting up a second...

40 Installing [email protected]/Windows
Many telephone switching systems are programmable, so existing patterns may still 
need modification. You can verify that the existing patterns are accurate by checking 
the manual for your telephone switching system. 
You can press Tab to move from setting to setting. Click Delete to remove any unnec-
essary integration patterns.
5. In the Integration First Digit Timeout spin box, select a number of tenths of seconds.
A value of 0 prevents integration. Any other...