Amanda Work Group 7xx Installation Manual

Chapter 7:
Defining Integration Patterns
Selecting a PBX File
The 1001.PBX file installed on your Amanda system by this installation 
program is good for 2-digit and 3-digit extensions. The Amanda Company 
provides some additional PBX files. If you need the information contained in 
one of them, you can copy it as 1001.PBX. (Amanda uses only 1001.PBX 
for integration purposes.)
PBX FileContains Integration Information For:
1002.PBX 2-digit extensions only
1012.PBX2-digit extensions and tenant service...

82 Installing [email protected]/DOS
For a tenant service (in which different lines are answered by different 
companies, departments or even IVR applications), you must do the 
following:
 Copy the appropriate PBX file (1012.PBX, 1013.PBX, 1014.PBX, 
or 1017.PBX) as C:\AMANDA\PBX.DB\1001.PBX.
 Make sure that the Norstar KSU’s line name ends with three digits. 
For example, Line001 or Line888.
 Create a mailbox with the same number as that in the name of the 
line. 
Do one of the following:
- Use that...

Chapter 7: Defining Integration Patterns 83
d. Press Y (to confirm the shutdown).
e. Press Y again (to reconfirm).
2. At the DOS prompt, type:
CD C:\AMANDA\PBX.DB
You will see a new DOS prompt, something like:
C:\AMANDA\PBX.DB>
3. At the DOS prompt, type:
COPY 1001.PBX 1001.BAK
4. At the DOS prompt, type:
COPY 10xx.PBX 1001.PBX
where 10xx represents the name of the .PBX file that meets your needs.
Using Character Codes
To modify the DTMF patterns in the 1001.PBX file, you need to know that 
call states...

84 Installing [email protected]/DOS
cANI or Caller ID digits
When a string of c’s appears in the integration pattern, Amanda stores the 
DTMF characters at those locations in the port variable %H. With token 
programming the %H can be used to identify callers and so forth.
eDirect dial call state (used to access a mailbox directly by Amanda asking 
for a security code) 
When eee (or eeee) appears in the integration pattern, Amanda assumes 
the caller wants to log in to mailbox eee (or eeee) and asks for...

Chapter 7: Defining Integration Patterns 85
tTrunk call or CO line ID; this is used for dynamic port allocation.
When “Tttt”  appears in the integration string, Amanda matches lines with 
the name LINE (upper or lowercase) followed by three-digits, then Aman-
da processes mailbox ttt.
Whenever a call comes in on trunk line LINE703, for example, mailbox 
703 is processed. If four trunk lines support two companies that share an 
Amanda system, the mailboxes matching the first two line names can have...

86 Installing [email protected]/DOS 

Chapter 8:
Configuring Amanda
Using This Chapter
This chapter contains a questionnaire that helps you determine exactly how 
your customer needs his Amanda system to be set up. It also guides you as 
you configure an Amanda system for the first time. Fortunately, The 
Amanda Company has configured Amanda so that over 90% of the 
configuration options need no change whatsoever. 
For a complete list of the configuration options, see “Chapter 14: 
Configuration Reference.”
Configuring Amanda for Your KSU
To...

88 Installing [email protected]/DOS
Using the Questionnaire
Use this “First Use” questionnaire to find out how your customers prefer to 
use their Amanda system. Use the results as you run Setup to set 
configuration options, and as you create the mailbox template (usually 
mailbox 997). Then create mailboxes for users. It comes in both a standalone 
and voice server version because setting up mailboxes is different in Amanda 
Administrator.
Question Column
The questions address:
 How Amanda handles all...

Chapter 8: Configuring Amanda 89
Amanda Administrator and are displaying the Mailbox window. If not, use 
one of the following procedures to display the default mailbox template. 
To display the Mailbox window (if you are not logged onto Amanda 
Administrator):
1. Start Amanda Administrator.
The Administrator Logon dialog box appears.
2. Enter your password in the Logon dialog box.
The mailbox List dialog box appears.
3. Enter 997 (or the mailbox for the default template).
The Mailbox window displays...

90 Installing [email protected]/DOS
Standalone Questionnaire 
QuestionCircle
ResponseLocation and 
Amanda ParameterAction
1)  Amanda normally says “Please 
hold while I try that extension for 
you” as she transfers a call. This fea-
ture can be turned off. 
Do you want Amanda to say “Please 
hold….?”YESIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→
Incoming Calls.Set the Amanda Says “Please Hold 
While…” check box to T for True, 
which is the default.
NOAmanda...