Amanda Work Group 7xx Installation Manual

Chapter 8: Configuring Amanda 121
To implement this method, the Extension field in each mailbox should not 
end with the H token (for blind transfers).
If you use Norstar-controlled call transfers:
User cannot use Amanda call screening
 Norstar will provide the ring-back tone to indicate call status to 
callers
 The system uses port time more efficiently for call processing
To implement this method, the Extension field in each mailbox should end 
with the H token (for blind transfers).
For more...

122 Installing [email protected]/DOS
This tenant services feature is based on dynamic port allocation, which 
means that any Amanda port can receive the calls for any company shar-
ing the Amanda system.
 Dedicating each port to a specific company greeting using the 
box_grt configuration option. 
Identifying Incoming CO Lines by Name
Amanda relies on the Norstar KSU to have a specific naming convention for 
its CO lines. (This naming convention in not just for tenant services. Amanda 
differentiates CO...

Chapter 8: Configuring Amanda 123
For example, if Company A uses LINE701 and LINE702 and its com-
pany greeting is Greeting 1 for mailbox 990 (the default Company 
Greeting mailbox), then both mailbox 701 and mailbox 702 should have 
the following in their Extension fields: 
@G(990) 
This token string tells Amanda to play Greeting 1 from mailbox 990 
when a call comes in on LINE701 or LINE702. 
Similarly, if Company B uses LINE703 and LINE704 and its company 
greeting is Greeting 1 for mailbox 890, then...

124 Installing [email protected]/DOS 

Chapter 8: Configuring Amanda 125
The Users Screen
Save  Auto  Delete  Notify  Table  Copy  Esc/EXIT  PgDn/NEXT  PgUp/PREVUsers
Mailbox:  701 Comment: Security Code:
Extension: @G(990)
Dir Name 1: Dir Name 2: Read-Only:
Basic Options Chains Groups
Maximum Rings:0  (default is 4) Done: 1:  1
Do Not Disturb:OFFLock:ONRNA: 2:  0
Screen Calls?OFFLock:OFFBusy: 3:  0
Store Messages?NOMax:180 sec Delay:04:  0
Copy Messages To:Menus
Message Volume:0Guests:-11: 2: 3:
Current Greeting:0Max:45 sec4:5:6:
Busy...

126 Installing [email protected]/DOS
5. Record Greeting 1 for each company using your telephone or Amanda 
Messenger.
The next two figures show mail box 990 as an example. 

Chapter 8: Configuring Amanda 127
The Users Screen
Save  Auto  Delete  Notify  Table  Copy  Esc/EXIT  PgDn/NEXT  PgUp/PREVUsers
Mailbox:  990 Comment: Security Code:
Extension:
Dir Name 1: Dir Name 2: Read-Only:
Basic Options Chains Groups
Maximum Rings:0  (default is 4) Done: 991 1:  1
Do Not Disturb:ONLock:ONRNA: 2:  0
Screen Calls?OFFLock:ONBusy: 3:  0
Store Messages?NOMax:180 sec Delay:04:  0
Copy Messages To:Menus
Message Volume:0Guests:-11: 2: 3:
Current Greeting:0Max:45 sec4:5:6:
Busy...

128 Installing [email protected]/DOS
The diagram below shows the flow of the calls and the programming steps:
Using the box_grt Configuration Option
If for some reason you cannot name your lines as explained above, you 
might prefer to dedicating each port to a specific company greeting using the 
box_grt configuration option.
To use the box_grt:
 In the Per Port section of Advanced Configuration, change the mail-
box for the company greeting on a per port basis. 
Suppose the first company uses ports 1...

Chapter 8: Configuring Amanda 129
Using Multiple Employee Directories
To have different employee directories: 
 In the Per Port section of Advanced Configuration, change the mail-
box for the employee directory on a per port basis. 
For example, for a four-port Amanda system shared by two companies, 
box_idx for ports 1 and 2 might be set to mailbox 411, while box_idx 
for ports 3 and 4 might be set to mailbox 311.
Using Multiple Direct Messaging Mailboxes
To use different mailboxes for direct...

130 Installing [email protected]/DOS