Amanda Work Group 7xx Installation Manual

Chapter 9:
Faxing
Using This Chapter
If you plan to develop fax applications using Amanda, two call fax-on-
demand applications can be created with Amanda fax ports connected 
directly to Central Office telephone lines. One call fax-back and fax mail 
applications, on the other hand, will require that the fax ports be connected 
through the Norstar using Analog Terminal Adapter (ATA) equipment.
This chapter:
 Explains how to set up a fax modem for use with Amanda. This ap-
plies to any voice board...

132 Installing [email protected]/DOS
The fax modem used in Amanda may be internal or external as long as it 
meets all of the following requirements:
 Class 2 or Class 2.0 compliant. (Be aware that Class 2 is different 
from Class 2.0.)
 Internal fax modems must have a UART 16550 serial interface, and 
external fax modems must be connected to UART 16550 serial 
ports. 
The MSD.EXE program in DOS can verify whether or not your PC has these 
high speed serial ports. So can IS16550. (The syntax is IS16550...

Chapter 9: Faxing 133
To configure a fax modem for Amanda:
1. Run the Setup utility.
2. From the Work.Group/DOS Configuration Utility menu, select System 
Configuration Options or press 2.
3. From the System Configuration menu, press A for Advanced Configu-
ration.
4. From the Advanced Configuration menu, press S for Serial.
The Serial Port Definition dialog box appears. 
(If you type a space, the Setup utility interprets it as a zero.)
5. Change:
serial_portn 0
To :
serial_portn y
The option maps...

134 Installing [email protected]/DOS
The n is the number of the logical serial port and the y is the physical 
serial port (for example, COM1). It is best to make n and y the same 
number. For example, map logical port 2 to COM2.
6. Modify the baudn, databitsn, stopbitsn, and parityn to 
match the correct values for the serial integration link you are receiving. 
The n is the number you used for n in step 5.
7. Press F10 to save your changes.
The Save All Data? dialog box appears.
8. Press Y for Yes.
9....

Chapter 9: Faxing 135
10. (Skip this step if you dial 9 to access an outside line.) In the Fax section 
on Advanced Configuration, change:
fax_dl_init 9,
To :
fax_dl_init n
replace n with the outside access code for the telephone switching sys-
tem. (Adding a comma causes a 2-second pause.)
11.  (Skip this step if you have a Zoom modem.) Change:
fax_flow_control &K3
For Aceex modems, use:
fax_flow_control \Q3 X3 &K3
For Practical Peripherals modems, use:
fax_flow_control X3 &K3
This option has the Class...

136 Installing [email protected]/DOS
14. Change:
faxn 
To :
faxn ext
where n is the number for the logical serial port and ext is the extension 
number where the fax modem is connected on the telephone switching 
system (this must be a single line extension). 
15. This defines the maximum number of digits for a local extension. This is 
used when the “72” Fax retrieve command is selected so that fax_dl_init 
(usually ‘9,’) will be applied only for outside calls.
Change:
max_local_extension 6
To :...

Chapter 9: Faxing 137
Zoom Modems
fax_flow_control &K3
fax_dl_init -
Aceex Modems
fax_flow_control \Q3 &K3
Practical Peripherals Modems
fax_flow_control X3 &K3
SmartOne 1442 Faxmodems
fax_flow_control &K4
fax_direct_connect H1O0
fax_receive_reverse T
fax_reset &D3
fax_send_reverse F
Boca modem M144EW
fax_flow_control &K3
Detecting a Fax Machine Automatically
Amanda can detect and accept incoming faxes automatically.
To automatically detect and accept an incoming fax:
 The fax connect tone must be in the...

138 Installing [email protected]/DOS
Modifying the PCPM Tone Table
The file 1001.GTD is predefined to use PCPM Tone 13 for fax purposes. 
SmartCall, one of the utilities available from the Diag utility creates and/or 
changes settings in .GTD files. You should not need to modify the tone table 
for the voice board. However, the following procedured is provided—just in 
case.
To modify the tone table for the voice board:
1. Run DIAG. 
For more information, see “Using Tone Files” on page 67.
2. To detect a...

Chapter 9: Faxing 139
Creating the Hot Box Mailbox
The Amanda Company recommends using mailbox 994 as the first hot_box, 
but you can use any valid mailbox. Use the Users screen of Amanda 
Standalone or the Mailbox window of Amanda Administrator to create the 
mailbox that will process the PCPM tone. See Administering 
[email protected]/DOS for information about creating mailboxes.
Scenario #1: Blind transfer to fax machine
After calling Amanda, the caller presses the Start button on his fax machine...

140 Installing [email protected]/DOS
%X System variable that contains the codes needed to transfer dial 
tone on the current port
%F The extension of the fax port being used
-H A hangup (after pausing a half second to complete a blind 
transfer)
Setting the Hot Box Options
You must let Amanda know the mailbox that will process the PCPM tone by 
setting the hot_box configuration option.
To designate a mailbox to accept incoming faxes:
1. Run the Setup utility. At the DOS prompt, from the directory...