Amanda Telephone Switches Instructions Manual

Chapter 13: Programming the Vodavi DHS 133
Forwarding Telephones on No Answer
The following procedure should be performed on each user’s telephone.
To forward to voice mail on no answer:
1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the 
keypad.)
2. Dial #3.
The display shows:
3. Press the MSG button. (MSG is beneath the CO4 button, above and to the right of the 
keypad.
The display shows:
4. Press the third softkey.
The display shows:
5. Press the Feature button (on the...

134 Telephone Switching Systems for Amanda@SOHO
Speed-dialing
The flex buttons (STA 10 to STA 21) can be programmed to speed-dial commonly called 
telephone numbers. First you must store the number to be speed-dialed in a bin, a storage 
location in the software database. Then you assign a flex button to the bin’s number.
To store the speed dial number in a bin:
1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the 
keypad.)
2. Dial #1.
The display shows:
3. Dial the bin...

Chapter 13: Programming the Vodavi DHS 135
To program a flex button to speed-dial a telephone number:
1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the 
keypad.)
2. Dial #3.
3. Press the flex button to be assigned (for example, STA 21).
The display shows:
4. Press the Change softkey.
The display shows:
5. Press the FEAT softkey.
The display shows:
6. Press the Change softkey.
7. Press the Feature button (on the telephone).
8. Dial 1 (for speed dialing).
9. Dial the bin...

136 Telephone Switching Systems for Amanda@SOHO
5. Press the Next softkey until the display shows:
6. Press the Show softkey.
Press the Next softkey until the display shows:
7. Press the Show softkey.
The display shows:
8. Enter a number between 20 and 99, for example, 20.
The display shows:
9. Press the Show softkey.
The display shows:
10. Press the Change softkey.
11. Enter the number to be speed-dialed, for example, 918008009822. (You can enter up 
to 16 digits.)
The display shows:
12. Press the Save...

Chapter 13: Programming the Vodavi DHS 137
Using Amanda as a Backup Attendant
If you want to use Amanda as a backup attendant during the day, you need to set up an 
alternate answering position. Calls that go unanswered at the attendant assigned telephone 
ring at the Alternate Position following expiration of a timer. You set the timer to 30, 60, 
90, 120, 150 or 180 seconds. It defaults to 30.
To set up the alternate answering position:
1. Press the Feature button. (FEAT is beneath the HOLD button to...

138 Telephone Switching Systems for Amanda@SOHO
4. Press the Show softkey.
The display shows:
5. Press the Next softkey.
The display shows:
6. Press the Next softkey until the display shows:
7. Press the Show softkey.
The display shows:
8. Press the Next softkey until the display shows:
Transferring Calls
To transfer an outside caller:
1. Press the Hold button.
2. Dial the extension number (or press a flex button that has been programmed to speed-
dial the extension number).
3. Press the Transfer...

Chapter 13: Programming the Vodavi DHS 139
Switching between Day and Night Service
To switch from day to night service or vice versa:
1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the 
keypad.)
2. Dial #0.
The display shows:
3. Enter the password (usually 0000)
4. Press the Save softkey.
The display shows:
5. Press the Service (svc) softkey.
The display shows (for example):
6. Press the Change softkey to change from DAY to NITE or NITE to DAY.
7. Press the Clear button (on...

140 Telephone Switching Systems for Amanda@SOHO
Vodavi Starplus DHS
####################################################
# Vodavi Starplus DHS                #
####################################################
dl_dtwait F-         # Dial code to put a caller on transfer hold         :
dl_ndtret -          # Dial code to use when there is no transfer dialtone:
dl_rnaret F-         # Dial code to return to caller after Ring No Answer :
dl_bsyret F-         # Dial code to return to caller when there is a...

Chapter 14:
Programming the WIN 36D
Getting Started
This chapter covers the WIN 36D and 36DX. 
To connect Amanda@SOHO to a WIN 36D, you need:
 One DTMF card (PW-13084B 24D DTMF MLS)
 One of the following:
 One ULC-D card and two 2STL cards (for four analog ports)
 One 8STL card (for eight analog ports)
Run RJ-45 four-pair wire from the 8STL to cross connect. Connect two-pair wire (inside/
outside pair) to each RJ-11 plug.
All programming of the telephone switching system must be done from station...

142 Telephone Switching Systems for Amanda@SOHO
The following diagram shows the WIN telephone:
Programming the Hunt Group
The hunt group should be a Master 1 hunt group. A Master 1 hunt group hunts in a straight 
line through the hunt group if the call is transferred to the pilot of the hunt group. 
However, if a call is transferred to one of the stations within the hunt group, the call stays 
with that station. This is the recommended hunt group type for voice mail. The pilot is an 
actual extension.
To...