3Com Nbx 100 And Ss3 Nbx Administration Guide

9
DOWNLOADS
This chapter provides information about downloading:
■Software
■Label Makers
■Quick Reference Sheets
SoftwareYou can download these applications to the management PC:
NBX Call Detail Reports — You can install NBX
® Call Detail Reports on 
a Microsoft Windows 95, Windows NT 4.0, Windows 98, or Windows 
2000 computer. The application enables you to retrieve call logging 
information from the NBX system for reporting purposes. See Chapter 8
 
for details on running these reports.
NBX TAPI...

392CHAPTER 9: DOWNLOADS
Label MakersEach NBX Telephone and NBX 1105 Attendant Console comes with a set 
of blank labels that you can write on to identify the buttons to which 
Speed Dials and other unique settings have been applied. When you are 
setting up many telephones with similar features, you can use the 
multiple-label files on the Downloads tab. 
To print labels from the LabelMaker files, you need Adobe Acrobat 
Reader. A free copy of Acrobat Reader is available at www.adobe.com
 
and on the NBX...

TROUBLESHOOTING
OverviewThis chapter contains maintenance and troubleshooting information that 
can help you resolve simple problems. It covers these topics:
■Telephone Troubleshooting
■Using the Telephone Local User Interface (LUI) Utility
■Using H3PingIP
■System-level Troubleshooting
■Digital Line Card Troubleshooting
■Alarm Conditions (Overview)
■Alarm Descriptions
■Alarms on NBX Digital Line Cards
■Configuration and Status Reports
■Connecting a Computer to a Serial Port
■Servicing the Network Call...

394CHAPTER 10: TROUBLESHOOTING
Telephone 
TroubleshootingIf you believe that a problem is associated with a particular telephone, 
use the telephone troubleshooting procedures.
Using the Telephone
Local User Interface
(LUI) UtilityThe firmware within each NBX Business Telephone and NBX Basic 
Telephone includes a telephone diagnostic and configuration utility called 
the Local User Interface (LUI).
To run the LUI utility:
1Disconnect the telephone from the LAN.
2Cycle power to the telephone by...

Telephone Troubleshooting395
Figure 146   Local User Interface (LUI) Controls on the NBX Business Telephone
1Display panel.
2Soft buttons. The left and right buttons are for moving the cursor left or 
right. The middle button is not used.
3Program button for starting or exiting the utility.
4Key pad for selecting menu items or entering numeric characters.
5Access buttons AB1-AB6 for selecting menu items.
6Access buttons AB7-AB18 for selecting menu items or functions.
7Scroll buttons.
NBX Test Menu...

396CHAPTER 10: TROUBLESHOOTING
Figure 147   Local User Interface (LUI) Controls on the NBX Basic Telephone
1Display panel.
2Soft buttons. The left and right buttons are for moving the cursor left or 
right. The middle button is not used.
3Key pad for selecting menu items or entering numeric characters.
4Access buttons AB1-AB3 for selecting functions.
5Hold button.
6Vo l u m e  U p  a n d  Vo l u m e  D o w n  b u t t o n s .
7MSG (voice mail message) button.
8Scroll buttons.
NBX Test Menu...

Telephone Troubleshooting397
Table 72   LUI Menu Items — Business and Basic Telephones
Option NameDescription
1 View SettingsDial 1 to access a menu in which you use the scroll 
buttons to view these options:
■MAC Address – MAC address of this telephone.
■NCP MAC Address – MAC address of call processor
All Fs indicates that the telephone responds to any 
Control Processor. This is the default setting.
■SW Build Ident. – Revision of software running on 
this telephone.
■Serial #      Rev – Serial number...

398CHAPTER 10: TROUBLESHOOTING
4 Set Gatwy IPLets you specify the IP address of the default gateway for 
this subnetwork.
5 Set NCP IPLets you specify the IP address of the Network Call 
Processor (NCP). In all but special circumstances, the 
system status messages communicate this information. 
When entering an IP address:
■Use the key pad to enter digits 0–9.
■Use the left and right soft keys to move the cursor left 
or right.
■Press the # key to commit your address change.
■To exit without saving any...

Telephone Troubleshooting399
* Test – HandsetSounds a tone through the earpiece of the telephone’s 
handset for 5 seconds.
0 Test – SpeakerSounds a tone through the telephone’s speaker for 5 
seconds.
NOTE: NBX Business Telephone only.
# Audio X-ConnCross connects the audio channels - handset mouthpiece 
to speaker, microphone to handset earpiece. The 
connection times out after 10 seconds. (The telephone’s 
microphone is located in the lower right corner of the 
telephone.)
NOTE: NBX Business Telephone...

400CHAPTER 10: TROUBLESHOOTING
Using H3PingIPYou can use the H3PingIP menu item to ping another device on the 
network to test the telephone’s connectivity and to check the packet 
delay. 
When using H3PingIP to test for connectivity, you must use the IP address 
of a device that is connected to the NBX system NCP. You should not use 
the NCP IP address. The NBX Business Telephone uses the IP Gateway and 
subnet mask information programmed into it using the AB16 and AB17 
buttons.
H3PingIP shows the...