3Com Nbx 100 And Ss3 Nbx Administration Guide

NBX Voice Mail351
Setting Up an e-mail Client to Access Messages
1Determine if the e-mail client can communicate with an IMAP 4 server.
Microsoft Outlook 97 and Outlook Express, Netscape Communicator 4, 
and Eudora Pro 4 all support IMAP. Check the documentation that came 
with your e-mail program to determine if it supports IMAP.
2Set the 
Incoming Mail Server to the IP address or to the host name of your 
NBX system.
Set the 
Outgoing Mail Server to the mail server in use for regular e-mail.
The NBX...

352CHAPTER 6: NBX MESSAGING
■If users choose Pager or Voice Mail as the first notification method, 
they are notified only of the first new message they receive after the 
time they have most recently logged in to their voice mailbox. They are 
not notified each time they receive a new message. The next time they 
log in to their voice mailbox, Off-Site Notification is re-enabled.
■If users choose EMail as the first notification method, they receive a 
notice for each message. The message is attached to...

NBX Voice Mail353
StatusTo view the status of all voice mail ports on your NBX system, click the 
Status button.
In the status window, to reset a voice mail port, select it and click Reset.
Ta b l e 5 7
 explains the information in the Status window.
Port UsageTo help you determine how busy the NBX system’s voice mail ports are, 
and whether additional ports may be necessary, click the Port Usage 
button. See Figure 142
. Table 58 explains the fields in the report.
If a parameter in the Port Usage window...

354CHAPTER 6: NBX MESSAGING
Figure 142   Port Usage Report
Table 58   Fields in the Ports Usage Window
FieldPurpose
NOTE: Port Usage statistics are reset to zero whenever the NBX system is rebooted. 
Therefore, statistics that appear in the Port Usage dialog box apply to the period 
since the most recent system reboot.
■The first column shows the maximum number. You can configure parameters 
such as Maximum messages per mailbox and Maximum message length. For 
parameters such as Maximum number of Voice...

NBX Voice Mail355
Example: The statistics shown in Figure 142 indicate that over a period of 
approximately 2 weeks, the system has used all voice mail ports many times and that 
several calls are getting queued while waiting for a voice mail port. A large number 
of voice mail messages could not be delivered because user mail boxes contained 
the maximum number of messages. As system administrator, you might consider 
these actions:
■Increase the number of voice mail ports
■Either increase the number of...

356CHAPTER 6: NBX MESSAGING
Maximum number of 
calls queued at one 
time while waiting 
for a portWhen all voice mail ports are in use, incoming calls are 
queued until a port becomes available.
The number in the left column represents the maximum 
number of calls that have ever been waiting for a voice mail 
port.
The number of occurrences indicates how many times the 
maximum shown in the left column has happened.
Example: If you have 4 voice mail ports and all ports are in 
use, calls are queued until...

NBX Voice Mail357
User UsageTo help you determine the impact that users are having on the NBX voice 
mail voice mail system, you can click the User Usage button.
The User Usage report provides the current number of new and saved 
voice mail messages for each user and calculates the amount of storage 
each user’s messages consume. This report lists any type of voice mail 
user, including telephone, phantom, and hunt group users.
Deleting User Voice Mail
From the User Usage report dialog box, you can also...

358CHAPTER 6: NBX MESSAGING
Auto AttendantThe NBX Messaging system includes an Auto Attendant that answers 
incoming calls. The Auto Attendant includes a series of recorded 
messages describing actions that a caller can take to access individual 
services. You can customize the menu structure and record or import your 
own prompts and messages to fit the system to your business needs. This 
section provides information on these topics:
■Overview of Auto Attendant Features
■Adding an Auto Attendant
■Voice...

Auto Attendant359
destination. See “Prompt Menus” later in this chapter for more 
information. To set the default timeout, select NBX Messaging > Auto 
Attendant > Menu Tree.
■Shortcuts — Callers can move to a function without listening to an 
entire greeting or prompt. For example, if you call to leave a message 
for a person, you can bypass the greeting by pressing the appropriate 
shortcut button.
■Dialing by Extension or Name — A caller can reach a party either 
by dialing the person’s extension or...

360CHAPTER 6: NBX MESSAGING
When you add a new Auto Attendant, you are adding a “blank” Auto 
Attendant, which you can configure. 
To add a new Auto Attendant, select NBX Messaging > Auto Attendant > 
Add. See the Help for the procedure on adding an Auto Attendant.
Ta b l e 6 0
 describes the entries and checkbox that appear on the Add Auto 
Attendant Menu dialog box.
After you add or modify an Auto Attendant, you can configure the 
following features:
■Play/Record Extension
■Time-dependent Greetings...