3Com Nbx 100 And Ss3 Nbx Administration Guide

Manage Data381
BackupBack up your system data: 
■After you change system settings
■Immediately before you change any system hardware or software
When you back up your system data, you can choose to include or not 
include the voice mail messages for all system users.
RestorePerform a database Restore operation only when you need to recover lost 
data. You can only restore from a backup file that you created from the 
same version of the software that you are using or from a previous 
version.
When you...

382CHAPTER 7: OPERATIONS
Event LogYou can view these event logs that are maintained by the system: 
■NBossLog — Tracks warnings and errors. When you reboot the 
system, the current NBoss log is renamed to OldNBosslog, and a new 
log file is started.
■Adminlog — Tracks activities performed in the NBX NetSet utility 
under the administrator login. The Adminlog is never renamed or 
deleted. It continues to grow over time, but it is unlikely that the size 
of the Adminlog file will ever grow to be a problem....

Licenses383
Add a LicenseEach NBX system includes a factory default license, tied to the system 
serial number. On NBX 100 systems, the serial number is located on the 
Call Processor backplane. On SuperStack 3 systems, the serial number is 
located on the disk tray.
To configure the system to support new licenses, contact your 3Com 
Voice Solutions dealer and provide the serial number. The dealer obtains a 
new license key from 3Com Customer Support that enables the upgrade.
See the Help for procedures...

384CHAPTER 7: OPERATIONS
Obtaining Details of
License HistoryYou can view a detailed history, including the date and time on which 
each license was added to the NBX system.
In the Operations > Licenses dialog box, click Details. Table 69
 describes 
each column in the Details report window.
Regional SoftwareTo manage regional software, select Operations > Regional Software.
See the Help for procedures on managing your regional software.
InstallYou can install regional software including local language...

Regional Software385
RemoveYou can remove regional software at any time. All versions of the regional 
software that you select are removed. For example, if you choose to 
remove the “Mexico - Spanish” regional pack, all versions of the selected 
regional software are removed from the system.
U.S. English cannot be removed.
When you remove a version of system software, the system verifies 
whether the removal might leave any regional software unassigned to a 
system software version.
Specific regional...

386CHAPTER 7: OPERATIONS
Third-Party DriversYo u  c a n add and configure third-party telephones for use on an NBX 
system. The third-party vendor supplies the interface hardware and a 
software package to support the telephones.
The process of adding third-party telephones has these steps:
■Install the device type license — Each third-party device type 
(typically a telephone) must be licensed for use on the NBX system. 
The license governs the type of device and the number of devices of 
that type that...

8
REPORTS
This chapter describes how to access details of NBX system data traffic. 
It covers these topics:
■Directory
■Device List
■System Data
■Call Reporting
See the Help for procedures on accessing this data.
DirectoryThe NBX system provides a directory listing of all the telephone 
extensions in the system. 
If a call is picked up by the Auto Attendant, the caller can search this 
same directory for the person by using the phone’s key pad to type the 
first letters of the persons last name. The Last...

388CHAPTER 8: REPORTS
Device ListThe NBX system provides a list of the devices and functions such as 
telephones, line card ports, voice mail ports, Call Park extensions, and 
Groups that are currently being used. 
To view or print a report of system devices, select Reports > Device List.
See the Help for procedures on viewing and printing the system device 
list.
System DataThe NBX NetSet utility provides basic data about the NBX system. 
Before you contact your 3Com Voice Authorized Partner or 3Com...

Call Reporting389
Call ReportingThe NBX Call Processor captures information about all outgoing and 
incoming calls made through the system. To view this call information in 
detail, you must install Call Reports (Downloads > Software > NBX Call 
Detail Reports) on a networked computer running Microsoft Windows 
95, Windows 98, Windows 2000, or Windows NT 4.0. Then, you must 
download the call report information, which is referred to as call detail 
reports, from the system to a local hard drive.
After...

390CHAPTER 8: REPORTS
Configuring Call
ReportingYou can configure your system to save call information, and then use the 
Call Reports function to view the information in a variety of formats. You 
can create a password-protected logon for users so that the users can 
access call report information. This logon does not provide administrator 
privileges to users.
The NBX software supplied by or on behalf of 3Com has the ability to 
mask or scramble the last four digits on call records. If you do not...