3Com Nbx 100 And Ss3 Nbx Administration Guide

Auto Attendant361
Play/Record Extension
Before you finish adding an Auto Attendant to the system, specify the 
extension number of the telephone at which you plan to record and play 
your prompts and greetings. Typically, this is the extension of the person 
who is configuring and administering the Auto Attendant. You can 
record and play greetings for all future Auto Attendants from this 
extension.
You cannot customize any greetings or prompts until you have specified 
this extension.
You can specify a...

362CHAPTER 6: NBX MESSAGING
Time-dependent Greetings
The system clock and the greeting schedule control when the system 
changes from one time-dependent greeting to the next. For example, the 
morning greeting might start at 12 midnight, the afternoon greeting 
would begin at noon, and the evening greeting might begin at 6 p.m. If 
time-dependent greetings are enabled, the caller hears the current active 
one before the main menu prompt.
You can create time-dependent greetings that are enabled on all...

Auto Attendant363
By default, the Auto Attendant main menu provides callers with the 
functions that are described in Table 61
.
 
To create a main menu, select NBX Messaging > Auto Attendant > Menu 
Tr e e. To create or import voice prompts, select NBX Messaging > Auto 
Attendant > Menu Tree > Prompt. See the Help for these procedures.
SubmenusAn Auto Attendant main menu can branch to submenus to 
keep the main menu brief, and to give the caller a variety of choices. Each 
submenu should have a prompt...

364CHAPTER 6: NBX MESSAGING
”To reach our Sales Department, press 1. For Technical 
Support, press 2...
” 
The caller selects option 1 for sales and hears:
”
For European Sales, press 1. For North American sales, press 
2.
” 
The caller requires North American sales, presses 2, and is connected to a 
sales hunt group.
To configure submenus, select NBX Messaging > Auto Attendant > Menu 
Tr e e. See the Help for procedures on setting up submenus.
For an example that uses submenus, see “Three Greetings, a...

Auto Attendant365
In this example, the main menu is configured to have button 3 mapped 
to a Sales submenu and button 4 to a Marketing and Public Relations 
submenu. Button 9 is mapped to the Name Directory. 
Three Greetings and a Main MenuFigure 144
 shows a simple Auto 
Attendant that uses time-dependent greetings to provide different 
messages for different times of the day.
Figure 144   Three Time-dependent Greetings and Main Menu
In Figure 145, the morning greeting starts at 8 a.m. and is active...

366CHAPTER 6: NBX MESSAGING
Three Greetings, a Main Menu, and a SubmenuFigure 145 shows 
an example that uses time-dependent greetings, a Main Menu, and a 
Submenu.
Figure 145   Three Time-dependent Greetings, a Main Menu and a Submenu
This example uses time-dependent greetings to greet callers according to 
the time of day. The main menu prompt presents callers with options for 
reaching the operator, specific departments, or the company directory of 
names. It also uses a submenu to direct callers to...

Auto Attendant367
Auto Attendant Buttons
From the Menu Tree dialog box, you can configure the key pad button 
actions presented to a caller by the Auto Attendant. For examples of how 
you can use prompts and greetings in an Auto Attendant, see 
“Examples”
 earlier in this chapter. Table 62 describes the fields of the 
Menu Tree dialog box.
You can assign keypad actions to each button on a typical telephone key 
pad, 0 through 9, #, and *. Table 63
 describes the actions you can assign 
to buttons. Most...

368CHAPTER 6: NBX MESSAGING
Name DirectoryWhen the user presses a button assigned to “Name 
Directory”, they are transferred to the name directory, 
which allows callers to reach a person by spelling the 
person’s name. The system matches the letters entered by 
the caller to a Name in the list of User Profiles. If the system 
finds more than three matches, it prompts the caller to enter 
more letters. When the system identifies three or fewer 
matches, it allows the caller to choose from among the...

Auto Attendant369
To configure telephone buttons, select NBX Messaging > Auto Attendant 
> Menu Tree. See the Help for procedure on configuring telephone 
buttons for Auto Attendant actions.
Activating Changes
After you modify a greeting or prompt (or any Auto Attendant setting), 
you must activate these changes in the Auto Attendant before they 
become effective. The characters “!>” next to an Auto Attendant in the 
list on the Auto Attendant tab indicate that an Auto Attendant must be 
activated.
This...

370CHAPTER 6: NBX MESSAGING
Modifying an Auto Attendant
To modify an Auto Attendant, select NBX Messaging > Auto Attendant > 
Modify. See the Help for procedures on modifying Auto Attendants.
Ta b l e 6 0
 describes the entries and checkbox that appear on the Modify 
Auto Attendant Menu dialog box.
Table 64   Modify Auto Attendant Menu Dialog Box
Removing an Auto Attendant
To remove an Auto Attendant, select NBX Messaging > Auto Attendant > 
Remove. See the Help for procedures on removing an Auto...