Xerox Phaser 8560DT User Manual

							
Getting Help
Phaser® 8560 Color Printer 6-17
Getting Help
This section includes:
■Control Panel Messages  on page 6-17
■PrintingScout Alerts on page 6-18
■PhaserSMART Technical Support  on page 6-18
■Online Support Assistant on page 6-18
■Web Links on page 6-19
Xerox provides several automatic diagnostic to ols to help you produce and maintain print 
quality.
See also: 
Xerox Support Centre  on page 1-11
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the cont rol panel displays a message informing you of the problem. 
In many cases, the control pane l also displays an animated graphic showing the location of the 
problem, such as the location of a paper jam.
Press the  Help button on the control panel to view ad ditional information about the message or 
menu displayed. The  Help button is labeled with a  ? symbol. 
Phaser 8560
8560p-105
Downloaded From ManualsPrinter.com Manuals 
						

							
Getting Help
Phaser® 8560 Color Printer 6-18
PrintingScout Alerts
PrintingScout is a tool that is  installed with your Xerox printer  driver. It automatically checks 
the printer status when you send a print job.  If the printer is unable to print your job, 
PrintingScout automatically displays  an alert on your computer screen to let you know that the 
printer needs attention. Click the alert to view  instructions explaining how to fix the problem.
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, internet-based support system that uses 
your default web browser to send diagnostic  information from your printer to the Xerox 
website for analysis. PhaserSMART Technical S upport examines the information, diagnoses 
the problem, and proposes a solution. If the  problem is not resolved with the solution, 
PhaserSMART Technical Support assists you in opening a Service Request with Xerox 
Customer Support.
To access PhaserSMART Technical Support:
1. Open your browser and go to  www.phaserSMART.com
.
2. Enter your printer’s IP address in the browser window.
3. Follow the instructions on the screen.
Online Support Assistant
The Online Support Assistant is a knowledge  base that provides instructions and 
troubleshooting help to solve your printer prob lems. You can find solutions for print quality, 
media jams, software inst allation, and much more.
To access the Online Support Assistant, go to  w
ww.xerox.com/office/8560Psupport.
Downloaded From ManualsPrinter.com Manuals 
						

							
Getting Help
Phaser® 8560 Color Printer 6-19
Web Links
Xerox provides several websites that offer additio nal help on your Phaser 8560 printer. A set 
of Xerox links is installed in your web browser’s  Favorites folder when you  install the Xerox 
printer drivers on your computer. The  Troubleshooting tab in your Windows printer driver 
also includes useful links. Use the followi ng websites to obtain more information. 
 
Resource Link
PhaserSMART Technical Support automatically 
diagnoses problems on your networked printer and 
proposes solutions: www.phasersmart.com
Technical support information for your printer, 
includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, video tutorials, and 
much more:www.xerox.com/office/8560Psupport
Supplies for your printer: 
www.xerox.com/office/8560Psupplies
A resource for tools and information, such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs: www.colorconnection.xerox.com
Local sales and support center:
www.xerox.com/office/contacts
Printer registration:www.xerox.com/office/register
Material Safety Data Sheets identify materials, and 
provide information on safely handling and storing 
hazardous materials:www.xerox.com/msds
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
Information about recycling supplies: www.xerox.com/gwa
Downloaded From ManualsPrinter.com Manuals 
						

							
Phaser® 8560 Color PrinterA-1
Your printer and the recommended supplies have been
 designed and tested to meet strict safety 
requirements. Attention to the  following information ensures the continued safe operation of 
your printer.
Electrical Safety
■Use the power cord supplied with your printer.
■Plug the power cord directly into a properl y grounded electrical outlet. Make sure each 
end of the cord is securely connected. If you do not know if an outlet is grounded, ask an 
electrician to check the outlet.
■Do not use a ground adapter plug to connect the  printer to an electrical outlet that does not 
have a ground connection terminal.
■Do not use an extension cord or power strip.
■Verify that the printer is plugged into an ou tlet that is capable of providing the correct 
voltage and power. Review the printer’s elect rical specification with an electrician if 
necessary.
Warning:   Avoid the potential of electrical shock by  ensuring that the printer is properly 
grounded. Electrical products may be hazardous if misused.
■Do not place the printer in an area wher e people might step on the power cord.
■Do not place objects on the power cord.
■Do not block the ventilation openings. These op enings are provided to prevent overheating 
of the printer.
■Do not drop paper clips or staples into the printer.
Warning:  Do not push objects into slots or openings on the printer. Making contact with a 
voltage point or shorting out a part coul d result in fire or electrical shock.
User Safety
Downloaded From ManualsPrinter.com Manuals 
						

							
Phaser® 8560 Color PrinterA-2
If you notice unusual noises or odors:
1.
Turn off the printer immediately.
2. Disconnect the power cord fro m the electrical outlet. 
3. Call an authorized service repres entative to correct the problem.
The power cord is attached to the printer as a pl ug-in device at the back of the printer. If it is 
necessary to disconnect all electrical power fro m the printer, disconnect the power cord from 
the electrical outlet.
Warning:  Do not remove the covers or guards that  are fastened with screws unless you are 
installing optional equipment and are specifically  instructed to do so. Power should be  OFF 
when performing these installatio ns. Disconnect the power cord when removing covers and 
guards for installing optional equi pment. Except for user-installable options, there are no parts 
that you can maintain or se rvice behind these covers.
Note:  Leave the printer on for optimum performan ce; it does not pose a safety hazard.
The following are hazards to your safety:
■The power cord is damaged or frayed.
■Liquid is spilled into the printer.
■The printer is exposed to water.
If any of these conditions  occur, do the following:
1. Turn off the printer immediately.
2. Disconnect the power cord  from the electrical outlet.
3. Call an authorized service representative.
Maintenance Safety
■Do not attempt any maintenance procedure th at is not specifically described in the 
documentation supplied with your printer.
■Do not use aerosol cleaners. The use of supp lies that are not approved may cause poor 
performance and could create a hazardous condition.
■Do not burn any consumables or routine ma intenance items. For information on Xerox 
supplies recycling programs, go to  www.xerox.com/gwa
.
Downloaded From ManualsPrinter.com Manuals 
						

							
Phaser® 8560 Color PrinterA-3
Operational Safety
Your printer and supplies were designed and tested  to meet strict safety requirements. These 
include safety agency examina tion, approval, and compliance w ith established environmental 
standards.
Your attention to the following safety guidelines  helps to ensure the continued, safe operation 
of your printer.
Printer Location
■Place the printer in a dust-free area within a te mperature range of 50° F to 90° F (10° C to 
32° C) and a relative humidity ra nge of 10 percent to 80 percent.
■Place the printer in an area where there is ad equate space for ventilation, operation, and 
servicing. 
■Do not place the printer on a carpeted floor. Ai rborne carpet fibers can be pulled into the 
printer and cause print-quality problems.
■Do not place the printer near a heat source.
■Do not place the printer in dire ct sunlight to avoid exposure to light-sensitive components.
■Do not place the printer where it is directly  exposed to the cold air flow from an air 
conditioning system.
■Do not place the printer on a file cabinet. Cl osing file cabinet drawers causes jarring and 
can create light stripes in prints. 
Printer Clearance
The recommended minimal spacing is:
■20.00 cm (7.5 in.) above the printer
■10.16 cm (4.0 in.) behind the printer
■10.16 cm (4.0 in.) on the left side of the printer
■40.00 cm (15.5 in.) on the right side of the  printer to allow access to the maintenance kit 
and waste tray
Operational Guidelines
■Do not block or cover the slots and openings on the printer. The printer can overheat 
without adequate ventilation.
■Use the printer at elevations below 2,438 m (8,000 ft.).
■Place the printer on a level, solid, non-vibratin g surface with adequate strength to hold the 
weight of the printer. The base printer we ight, without any packaging materials, is 
approximately 28 kg (60 lb.). The printer should  be within 2° horizontal with all four feet 
in solid contact with the surface.
Downloaded From ManualsPrinter.com Manuals 
						

							
Phaser® 8560 Color PrinterA-4
Printing Safety Guidelines
■Keep hands, hair, neckties, etc., aw ay from the exit and feed rollers.
■Do not remove the paper source tray that you se lect in either the printer driver or control 
panel.
■Do not open the doors when  the printer is printing.
■Do not move the printer when it is printing.
Printer Supplies
■Use the supplies specifically de signed for your printer. The use of unsuitable materials 
may cause poor performance and a possible safety hazard.
■Follow all warnings and instructions marked on , or supplied with, the printer, options, and 
supplies.
Caution:  Use of non-Xerox supplies is not reco mmended. The Xerox Warranty, Service 
Agreements, and Total Satisfaction Guarante e do not cover damage, malfunction, or 
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies 
not specified for this printer. The Total Satisfac tion Guarantee is available in the United States 
and Canada. Coverage may vary outside these ar eas; please contact your local representative 
for details.
Downloaded From ManualsPrinter.com Manuals 
						

							
Phaser® 8560 Color PrinterA-5
Moving the Printer
Follow these guidelines to avoid injuri ng yourself or damaging the printer:
■Keep the printer level. Tilting the printer can cause the ink to spill inside.
■Use the Shut Down mode on the control panel for best results.
■Always allow the printer to cool before it is  moved to avoid ink spills that can damage the 
printer.
Warning:  Parts of the printer may be hot. To av id personal injury or damage to the 
printer, allow  30 minutes for it to cool down before  moving or packing the printer. This 
allows the ink to solidify.
■Always turn off the printer using the power  switch, located under the interface cover on 
the right side of the printer. Unplug all cabl es and cords. Never turn off the printer by 
pulling the power cord or using a po wer-strip with an on/off switch.
8560p-030
Downloaded From ManualsPrinter.com Manuals 
						

							
Phaser® 8560 Color PrinterA-6
■Never move the printer if you receive a Power Down Error-Head not Parked message on 
the control panel. The printer is  not ready to be moved. If the printhead is not locked, the 
printer can be damaged during shipment.
■Verify that the printhead is lock ed. When the flag in the exit tray is in the raised position, 
the printhead is locked.
■Always move the printer separate ly from the lower tray assembly.
■Always use two people to lift the printer.
■Do not place any food or liquids on the printer.
Caution:  Damage to the printer resulting from improp er moving or failure to repackage the 
printer properly for shipment,  is not covered by the warranty,  service agreement, or Total 
Satisfaction Guarantee. The Total Satisfaction Gu arantee is available in the United States and 
Canada. Coverage may vary outside these areas;  please contact your local representative for 
details.
8560p-099
28 kg
60 lb.
Downloaded From ManualsPrinter.com Manuals 
						

							
Phaser® 8560 Color PrinterA-7
Safety Symbols Marked on Product
Product Recycling and Dis posal for North America
Xerox operates a worldwide equipment takeba ck and reuse/recycle program. Contact your 
Xerox sales representative (1-800-ASK-XEROX)  to determine whether this xerox product is 
part of the program. For more informatio n bout Xerox environmental programs, visit 
www.xerox.com/environment
.
If you are managing the disposal of your Xerox  product, please note that the product may 
contain lead, mercury, perchlorate, and other  materials whose disposal may be regulated to 
environmental considerations. The presence of  lead, mercury, and perchlorate is fully 
consistent with regulations applicable at the  time that the product was placed on the market. 
For disposal information, contact  your local authorities. Perchlorate Material - This product 
may contain one or more Perchlorate-containing  devices, such as batteries. Special handling 
may apply. Please see  www.dtsc.ca.gov/hazard ouswaste/perchlorate
.
Use caution (or draws attention to a particular 
component). See the manual(s) for information. 
Avoid pinching fingers in the printer. Use caution 
to avoid personal injury.
Hot surface on or in the printer. Use caution to 
avoid personal injury.
Do not touch.
Downloaded From ManualsPrinter.com Manuals