Xerox Phaser 6500DN User Manual
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Troubleshooting Phaser 6500 Color Laser Printer User Guide141 Paper Jams This section includes: •Preventing Paper Jams on page 141 •Clearing Paper Jams on page 142 Preventing Paper Jams To reduce the occurrence of paper jams, follow the guidelines and instructions in Supported Paper and Media on page 46. It includes paper-usage guidelines and instructions for properly loading paper in the trays. To prevent paper and other media misfeeds and printer jams, follow these guidelines: • Make sure that the paper used matches the specifications for each tray in the printer. • Stack media so that it is flat and level, especially on the leading edge. • Make sure the printer is on a hard, flat, level surface. • Store paper and other media in a dry location away from moisture and humidity. • Always adjust the paper guides in Tray 1 after inserting the media. A guide that is not properly adjusted can cause poor print quality, paper misfeeds, and printer damage. • Avoid using paper that is folded, wrinkled, or excessively curled. • Avoid double feeding. Remove the paper and fan the sheets to prevent them from sticking together. • Do not load more than one type, size, or weight of paper in a tray at the same time. • Do not overfill the trays. • Do not allow the output tray to overfill; misfeeding can occur if you allow too many sheets of paper to accumulate at one time. WARNING: When removing jammed paper, make sure that no pieces of torn paper are left in the printer. If a sheet of paper is wrapped around the heat roller, do not try to remove it. Power off the printer using the power switch of the printer, and then contact Technical Support for additional assistance. Turn off the printer to remove jammed paper that is difficult or impossible to see. WARNING: The fuser and the surrounding area are hot and can cause burns. Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6500 Color Laser Printer User Guide 142 Clearing Paper Jams This section includes: •Clearing Long Paper Jams on page 142 •Clearing Jams at Tray 1 on page 142 •Clearing Jams at the Manual Feed Slot on page 143 •Clearing Jams at the Fuser. on page 144 •Clearing Jams at the 250-Sheet Feeder on page 145 •Clearing Jams at the Duplex Unit on page 145 Clearing Long Paper Jams When paper longer than 356 mm jams inside the printer, cut the paper as needed. After cutting, remove it in the proper way depending on the place that the paper jam occurs. Clearing Jams at Tray 1 1. Pull the jammed paper gently out of the paper tray and then remove any remaining paper from the tray. 2. Close the paper tray and then press the front cover button and open the front cover. CAUTION: If it is difficult to open the front cover, do not force it. Turn off the printer using the power switch on the left side of the printer, toward the back. For additional assistance, refer to the Xerox ® Support website at www.xerox.com/office/6500support. WARNING: Some components inside the printer, such as the fuser and surrounding area, are hot and can cause burns. p6500-033p6500-034 Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6500 Color Laser Printer User Guide143 3. Carefully remove any jammed paper in the printer. Confirm that there are no scraps of paper left inside. 4. Close the front cover. 5. Remove the tray from the printer and then carefully pull out any jammed paper remaining inside the printer. 6. Reinsert the tray into the printer. Clearing Jams at the Manual Feed Slot 1. Pull Tray 1 out of the printer.CAUTION: Prolonged exposure to light can damage the imaging unit. Do not leave the cover open for more than five minutes at a time. CAUTION: Do not use excessive force on the tray; doing so could damage the tray or the inside of the printer. p6500-035 p6500-036 Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6500 Color Laser Printer User Guide 144 2. Remove any jammed or damaged paper in the tray and then close the tray. 3. Press the front cover button to open the cover. 4. Carefully remove any jammed paper in the printer. Make sure that there are no torn pieces of paper inside the printer. 5. Close the front cover. Clearing Jams at the Fuser. For additional assistance, refer to the Xerox ® Support website at www.xerox.com/office/6500support 1. Press the front cover button on the side of the printer and open the printer cover. 2. Being careful not to touch the fuser, lift the levers at both sides of the fuser to release the roller pressure. At the top of the fuser, lift the green labeled tab to open the top cover and remove the jammed paper. If the paper is torn, remove any scraps of paper remaining inside the printer. 3. Put the fuser tabs back into place and then close the front cover of the printer. WARNING: Never touch a labeled area found on or near the heat roller in the fuser. You can get burned. If a sheet of paper is wrapped around the heat roller, do not try to remove it immediately. To avoid injuries or burns, turn off the printer immediately and wait 40 minutes for the fuser to cool. WARNING: When removing jammed paper, make sure that no torn pieces of paper are left in the printer. A piece of paper remaining in the printer can cause a fire. If a sheet of paper is wrapped around the heat roller, turn off the printer to remove it. Turn off the printer to remove a jammed sheet of paper that is difficult to see. CAUTION: Do not expose the imaging unit to any light source for more than 5 minutes. Prolonged exposure to light can damage the unit. Do not touch the shiny black transfer belt unit. p6500-037 Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6500 Color Laser Printer User Guide145 Clearing Jams at the 250-Sheet Feeder Note: Paper jammed in the lower tray can block the trays above it, preventing you from opening them. Look for the jammed paper sequentially, starting with the lowest tray. 1. Pull out the paper trays until you find the jammed paper. 2. Remove all jammed and creased paper from the tray. 3. Pull the jammed paper out carefully to avoid tearing it. If the paper is torn, remove the scraps. 4. Press the front cover button and open the printer cover. Confirm that there are no scraps of paper remaining inside the printer. 5. Close the printer cover and then reinsert the trays. Clearing Jams at the Duplex Unit 1. Press the front cover button and open the printer cover.CAUTION: Prolonged exposure to light can damage the imaging unit. WARNING: Some components inside the printer, such as the fuser and surrounding area, are hot and can cause burns. CAUTION: Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer. WARNING: Some components inside the printer, such as the fuser and surrounding area, are hot and can cause burns. p6500-029p6500-043 Downloaded From ManualsPrinter.com Manuals
Troubleshooting Phaser 6500 Color Laser Printer User Guide 146 2. Gently pull out the jammed paper. If you cannot find the jammed paper, go to the next step. 3. Lift the duplex unit by the recessed slot provided and open the unit fully. 4. Remove the jammed paper and then confirm that there are no scraps of paper left inside the duplex unit or transfer belt unit. 5. Close the duplex unit and then close the printer cover. Note: To remove the entire duplex unit, after opening the front cover of the printer, press the front cover-release button again to release the duplex unit.CAUTION: Prolonged exposure to light can damage the imaging unit. p6500-030 p6500-031 Downloaded From ManualsPrinter.com Manuals
8 Phaser 6500 Color Laser Printer User Guide147 Printer Specifications This chapter includes: •Physical Specifications on page 148 •Environmental Specifications on page 149 •Electrical Specifications on page 150 •Performance Specifications on page 151 Downloaded From ManualsPrinter.com Manuals
Printer Specifications Phaser 6500 Color Laser Printer User Guide 148 Physical Specifications Weights and Dimensions PartSpecifications Printer Width: 403 mm (15.9 in.) Depth: 469 mm (18.5 in.) Height: 416.1 mm (16.4 in.) Weight: 19.8 Kg (43.6 lb.) 250-Sheet Feeder (optional) Width: 400 mm (15.8 in.) Depth: 457 mm (18 in.) Height: 108 mm (4.2 in.) Weight: 4.4 Kg (9.7 lb.) Duplex Unit (optional) Width: 326.5 mm (12.9 in.) Depth: 310 mm (12.2 in.) Height: 153.5 mm (6.1 in.) Weight: 1.2 Kg (2.65 lb.) Downloaded From ManualsPrinter.com Manuals
Printer Specifications Phaser 6500 Color Laser Printer User Guide149 Environmental Specifications Temperature 10°–32°C (50°–90°F) Relative Humidity Note: Under extreme environment conditions, such as 10°C and 85%RH, defects can occur due to condensation approximately 30 minutes after the printer is turned on. 15–85% RH at 28°C (82°F) Elevation For optimum performance, use the printer at elevations below 3,100 m (10,170 ft.). Downloaded From ManualsPrinter.com Manuals
Printer Specifications Phaser 6500 Color Laser Printer User Guide 150 Electrical Specifications Power Source • 110–127 V, 50/60 Hz, 10 A or less • 220–240 V, 50/60 Hz, 5 A or less Power Consumption • Energy Saver Mode (Sleep Mode): 8 W or less • Standby Mode: 50 W or less (fuser on) • Continuous color printing: 600 W or less • Continuous monochrome printing: 600 W or less This printer does not consume electric power when the power switch is turned off even if the printer is connected to an AC outlet. •E NERGY STAR qualified printer • Default time to Energy Saver is 30 minutes Downloaded From ManualsPrinter.com Manuals