Xerox Phaser 6360DN User Manual

							Clearing Paper Jams
Phaser® 6360 Color Laser Printer
6-12 6.Remove any jammed paper.
7.Close Front Door A.
6360-011
6360-059
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							Getting Help
Phaser® 6360 Color Laser Printer
6-13
Getting Help
This section includes:
■Control Panel Messages on page 6-13
■PrintingScout Alerts on page 6-13
■PhaserSMART Technical Support on page 6-14
■Online Support Assistant on page 6-14
■Web Links on page 6-15
Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.
See also: 
Xerox Support Centre on page 1-10
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the control panel displays a message informing you of the problem. 
In many cases, the control panel also displays an animated graphic showing the location of the 
problem, such as the location of a paper jam.
Press the Help button on the control panel to view additional information about the message or 
menu displayed. The Help button is labeled with a ? symbol. 
PrintingScout Alerts
PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks 
the printer status when you send a print job. If the printer is unable to print your job, 
PrintingScout automatically displays an alert on your computer screen to let you know that the 
printer needs attention. Click the alert to view instructions explaining how to fix the problem.
READY TO PRINT 
CMYK
Walk-Up Features 
Information
Paper Tray Setup 
Printer Setup 
Troubleshooting 
6360-061
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							Getting Help
Phaser® 6360 Color Laser Printer
6-14
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, internet-based support system that uses 
your default web browser to send diagnostic information from your printer to the Xerox 
website for analysis. PhaserSMART Technical Support examines the information, diagnoses 
the problem, and proposes a solution. If the problem is not resolved with the solution, 
PhaserSMART Technical Support assists you in opening a Service Request with Xerox 
Customer Support.
To access PhaserSMART Technical Support:
1.Open your browser and go to www.phaserSMART.com
.
2.Enter your printer’s IP address in the browser window.
3.Follow the instructions on the screen.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and 
troubleshooting help to solve your printer problems. You can find solutions for print quality, 
media jams, software installation, and much more.
To access the Online Support Assistant, go to www.xerox.com/office/6360support
.
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							Getting Help
Phaser® 6360 Color Laser Printer
6-15
Web Links
Xerox provides several websites that offer additional help on your Phaser 6360 printer. A set 
of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox 
printer drivers on your computer. The Troubleshooting tab in your Windows printer driver 
also includes useful links. Use the following websites to obtain more information. 
Resource Link
PhaserSMART Technical Support automatically 
diagnoses problems on your networked printer and 
proposes solutions:www.phasersmart.com
Technical support information for your printer, 
includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, video tutorials, and 
much more:www.xerox.com/office/6360support
Supplies for your printer:www.xerox.com/office/6360supplies
A resource for tools and information, such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs: www.colorconnection.xerox.com
Local sales and support center:www.xerox.com/office/contacts
Printer registration:www.xerox.com/office/register
Material Safety Data Sheets identify materials, and 
provide information on safely handling and storing 
hazardous materials:www.xerox.com/msds
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
Information about recycling supplies:www.xerox.com/gwa
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							Phaser® 6360 Color Laser Printer
A-1 Your printer and the recommended supplies have been designed and tested to meet strict safety 
requirements. Attention to the following information ensures the continued safe operation of 
your printer.
Electrical Safety
■Use the power cord supplied with your printer.
■Plug the power cord directly into a properly grounded electrical outlet. Make sure each 
end of the cord is securely connected. If you do not know if an outlet is grounded, ask an 
electrician to check the outlet.
■Do not use a ground adapter plug to connect the printer to an electrical outlet that does not 
have a ground connection terminal.
■Do not use an extension cord or power strip.
■Verify that the printer is plugged into an outlet that is capable of providing the correct 
voltage and power. Review the printer’s electrical specification with an electrician if 
necessary.
Warning:Avoid the potential of electrical shock by ensuring that the printer is properly 
grounded. Electrical products may be hazardous if misused.
■Do not place the printer in an area where people might step on the power cord.
■Do not place objects on the power cord.
■Do not block the ventilation openings. These openings are provided to prevent overheating 
of the printer.
■Do not drop paper clips or staples into the printer.
Warning:Do not push objects into slots or openings on the printer. Making contact with a 
voltage point or shorting out a part could result in fire or electrical shock.
User Safety
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							Phaser® 6360 Color Laser Printer
A-2 If you notice unusual noises or odors:
1.Turn off the printer immediately.
2.Disconnect the power cord from the electrical outlet. 
3.Call an authorized service representative to correct the problem.
The power cord is attached to the printer as a plug-in device at the back of the printer. If it is 
necessary to disconnect all electrical power from the printer, disconnect the power cord from 
the electrical outlet.
Warning:Do not remove the covers or guards that are fastened with screws unless you are 
installing optional equipment and are specifically instructed to do so. Power should be OFF 
when performing these installations. Except for user-installable options, there are no parts that 
you can maintain or service behind these covers.
Note:Leave the printer on for optimum performance; it does not pose a safety hazard.
The following are hazards to your safety:
■The power cord is damaged or frayed.
■Liquid is spilled into the printer.
■The printer is exposed to water.
If any of these conditions occur, do the following:
1.Turn off the printer immediately.
2.Disconnect the power cord from the electrical outlet.
3.Call an authorized service representative.
Laser Safety
With specific regard to lasers, this printer complies with laser product performance standards 
set by governmental, national, and international agencies and is certified as a Class 1 Laser 
Product. The printer does not emit hazardous light because the beam is totally enclosed during 
all modes of customer operation and maintenance.
Maintenance Safety
■Do not attempt any maintenance procedure that is not specifically described in the 
documentation supplied with your printer.
■Do not use aerosol cleaners. The use of supplies that are not approved may cause poor 
performance and could create a hazardous condition.
■Do not attempt to open, reuse, or burn any consumables or routine maintenance items. For 
information on Xerox supplies recycling programs, go to www.xerox.com/gwa
.
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							Phaser® 6360 Color Laser Printer
A-3
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These 
include safety agency examination, approval, and compliance with established environmental 
standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation 
of your printer.
Printer Location
Place the printer in a dust-free area within a temperature range of 50° F to 90° F (10° C to 
32° C) and a relative humidity range of 10 percent to 85 percent.
Printer Clearance
Place the printer in an area where there is adequate space for ventilation, operation, and 
servicing. The recommended minimal spacing is:
Overhead Clearance:
■350 mm (14 in.) above the printer
Total Height Requirements:
■Printer: 513 mm (20.2 in.)
■Add 130 mm (5.2 in.) for the 550-Sheet Feeder.
■Add 341 mm (13.6 in.) for the 1100-Sheet High-Capacity Feeder.
Other Clearances:
■100 mm (4 in.) behind the printer
■600 mm (24 in.) in front of the printer
■100 mm (4 in.) on the left side of the printer
■100 mm (4 in.) on the right side of the printer
Operational Guidelines
■Do not block or cover the slots and openings on the printer. The printer may overheat 
without adequate ventilation.
■For optimum performance, use the printer at elevations below 3,000 m (11,480 ft.).
■Do not place the printer near a heat source.
■Do not place the printer in direct sunlight to avoid exposing light-sensitive components 
when the doors are open.
■Do not place the printer in line with the cold air flow from an air conditioning system.
■Place the printer on a level, solid non-vibrating surface with adequate strength for the 
weight of the printer. It should be within 2° of horizontal with all four feet in solid contact 
with the surface. The base printer weight with consumables is 35 kg (77 lb.).
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							Phaser® 6360 Color Laser Printer
A-4
Printing Safety Guidelines
■Wait 10-15 seconds between turning the printer off and on.
■Keep hands, hair, neckties, etc., away from the exit and feed rollers.
When the printer is printing:
■Do not remove the paper source tray that you selected in either the printer driver or control 
panel.
■Do not open the doors.
■Do not move the printer.
Printer Supplies
■Use the supplies specifically designed for your printer. The use of unsuitable materials 
may cause poor performance and a possible safety hazard.
■Follow all warnings and instructions marked on, or supplied with, the printer, options, and 
supplies.
Caution:Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service 
Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or 
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies 
not specified for this printer. The Total Satisfaction Guarantee is available in the United States 
and Canada. Coverage may vary outside these areas; please contact your local representative 
for details.
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							Phaser® 6360 Color Laser Printer
A-5
Moving the Printer
Follow these guidelines to avoid injuring yourself or damaging the printer:
■Turn off the printer and unplug all power cables before moving the printer.
Caution:Do not remove the toner cartridges; leave them locked in the normal operating 
position. If the printer is shipped without the toner cartridges locked in place, toner can spill in 
the printer and damage internal components.
■Always use two people to lift the printer.
■Always lift the printer from the designated lift points.
■Do not place any food or liquids on the printer.
Caution:Damage to the printer resulting from improper moving or failure to repackage the 
printer properly for shipment, is not covered by the warranty, service agreement, or Total 
Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and 
Canada. Coverage may vary outside these areas; please contact your local representative for 
details.
6360-032
35 kg 
77 lb. 
6360-045
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							Phaser® 6360 Color Laser Printer
A-6
Safety Symbols Marked on Product
Use caution (or draws attention to a particular 
component). See the manual(s) for information. 
Hot surface on or in the printer. Use caution to 
avoid personal injury.
Do not touch the item.
Do not burn the item.
It may take 30 minutes for the fuser to cool down.
Do not shake the imaging unit.
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