Xerox Phaser 6360DN User Manual

							Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-15
Print Area Is Not Centered on the Paper
Problem
The printed area appears outside the margins on the page.
Solution
1.On the control panel, select Paper Tray Setup, and then press the OKbutton.
2.Select the tray you are using, and then press the OKbutton.
3.Verify that the tray is set to the correct paper size.
4.If the problem continues, use the Calibrate Margins page to shift the print area on the 
paper. The print area appears as a dashed rectangle on the Calibrate Margins page; the 
printer does not print outside this rectangle. 
a.On the control panel, select 
Troubleshooting, and then press the OKbutton.
b.Select 
Print Quality Problems, and then press the OKbutton.
c.Select 
Calibrate Margins, and then press the OKbutton.
d.Select 
Calibrate Margins Page, and then press the OKbutton.
e.Select the appropriate tray to calibrate, and then press the OKbutton.
f.Follow the instructions on the Calibrate Margins page.
Note:The standard margins are 5 mm on all sides.
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							Phaser® 6360 Color Laser Printer
5-1 This chapter includes:
■Cleaning the Printer on page 5-2
■Ordering Supplies on page 5-5
■Recycling Supplies on page 5-6
■Requesting a Maintenance Kit on page 5-7
■Moving and Repacking the Printer on page 5-8
See also: 
Maintenance video tutorials at www.xerox.com/office/6360support
Replacing supplies video tutorials at www.xerox.com/office/6360support
Maintenance
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							Cleaning the Printer
Phaser® 6360 Color Laser Printer
5-2
Cleaning the Printer 
This section includes:
■Cleaning the Outside of the Printer on page 5-2
■Cleaning the Density Sensor on page 5-2
For safety information, see User Safety on page A-1.
Cleaning the Outside of the Printer
To remove stains, clean the outside of the printer using a soft, damp cloth moistened with a 
mild neutral detergent. Do not spray detergent directly onto the printer.
Warning:To prevent electric shock, turn the printer off and unplug the power cord from the 
electrical outlet before cleaning the printer.
Use only an approved toner vacuum to clean the printer. Do not lubricate the printer with oil.
Cleaning the Density Sensor
The printer displays a message when the density sensor needs cleaning. To clean the density 
sensor:
1.Push up the latch on the front of the printer to open Front Door A.
6360-046
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							Cleaning the Printer
Phaser® 6360 Color Laser Printer
5-3 2.Remove the transfer roller. Squeeze together the tabs at both sides of the transfer roller, 
and gently lift it out of the printer.
Caution:Avoid touching the surface of the roller.
3.Use a dry towel or cotton swab to clean the density sensor.
Caution:Do not use isopropyl alcohol or canned air on the sensor.
6360-035
6360-038
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							Cleaning the Printer
Phaser® 6360 Color Laser Printer
5-4 4.Reinstall the transfer roller. 
■Insert the rounded ends of the transfer roller into the curved black guides inside the 
printer. 
■Lock the transfer roller into the printer by pushing down on the tabs until you hear a 
click.
5.Close Front Door A.
6360-036
6360-037
6360-059
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							Ordering Supplies
Phaser® 6360 Color Laser Printer
5-5
Ordering Supplies
This section includes:
■Consumables on page 5-5
■Routine Maintenance Items on page 5-5
■When to Order Supplies on page 5-6
■Recycling Supplies on page 5-6
Certain consumables and routine maintenance items need to be ordered occasionally. Each 
supply includes installation instructions.
Consumables
Genuine Xerox Toner Cartridges (Cyan, Magenta, Yellow, and Black):
■Standard capacity
■High capacity
Note:Each toner cartridge includes installation instructions on the box.
Routine Maintenance Items
Routine maintenance items are printer parts that have a limited life and require periodic 
replacement. Replacements may be parts or kits. Routine maintenance items are typically 
customer replaceable.
■Imaging unit
■Fuser
■Transfer roller
■Feed roller kit
6360-066
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							Ordering Supplies
Phaser® 6360 Color Laser Printer
5-6
When to Order Supplies
The control panel displays a warning when the supply nears its replacement time. Verify that 
you have replacements on hand. It is important to order these supplies when the messages first 
appear to avoid interruptions to your printing. The control panel displays an error message 
when the supply must be replaced.
To view the current status of your printer supplies, print the Supplies Usage page:
1.On the control panel, select 
Information, and then press the OK button.
2.Select 
Supplies Info, and then press the OK button.
3.Select 
Supplies Usage Page to print.
To order supplies, contact your local reseller or go to the Xerox Supplies website at 
www.xerox.com/office/6360supplies
.
Caution:Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service 
Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or 
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies 
not specified for this printer. The Total Satisfaction Guarantee is available in the United States 
and Canada. Coverage may vary outside these areas; please contact your local representative 
for details.
Recycling Supplies
For information on Xerox supplies recycling programs, go to www.xerox.com/gwa.
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Requesting a Maintenance Kit
Phaser® 6360 Color Laser Printer 5-7
Requesting a Maintenance Kit
A long-life maintenance kit is required once your  printer reaches 300,000 pages. The long-life 
maintenance kit contains:
■Developers (Cyan, Magenta, Yellow, and Black)
■Feed Roller Kit
■Registration Roller
When you receive a warning message, contact  a Xerox support representative. For the 
Customer Support phone numbers, go to  www.xerox.com/office/contacts
.
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							Moving and Repacking the Printer
Phaser® 6360 Color Laser Printer
5-8
Moving and Repacking the Printer
This section includes:
■Precautions for Moving the Printer on page 5-8
■Moving the Printer Within the Office on page 5-8
■Preparing the Printer for Shipment on page 5-8
See also: 
User Safety on page A-1
Precautions for Moving the Printer
To view precautions and guidelines for safely moving your printer, see the User Safety 
appendix in this user guide.
Moving the Printer Within the Office
The printer can be safely moved from one location within an office to another as long as it 
travels in an upright position, gently over smooth surfaces. Any jarring movement, such as 
pushing the printer over a raised door threshold or across a parking lot, can damage the printer.
Preparing the Printer for Shipment
Caution:Do not remove the toner cartridges; leave them locked in the normal operating 
position. If the printer is shipped without the toner cartridges locked in place, toner can spill in 
the printer and damage internal components.
Repack the printer using the original packing material and boxes or a Xerox repackaging kit. 
Additional instructions for repacking the printer are provided in the repackaging kit. If you do 
not have all the original packaging, or are unable to repackage the printer, contact your local 
Xerox service representative.
Caution:Damage to the printer resulting from improper moving or failure to repackage the 
printer properly for shipment, is not covered by the warranty, service agreement, or Total 
Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and 
Canada. Coverage may vary outside these areas; please contact your local representative for 
details.
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							Phaser® 6360 Color Laser Printer
6-1 This chapter includes:
■Clearing Paper Jams on page 6-2
■Getting Help on page 6-13
See also: 
Troubleshooting video tutorials at www.xerox.com/office/6360support
Print Quality on page 4-1
Troubleshooting
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