Xerox Phaser 6140DN User Manual

Troubleshooting
Phaser 6140 Color Laser Printer
User Guide131 PDL Error
Press OK Button
Error 016-720An error relating to PCL emulation has occurred.
Press the OK button to clear the message, cancel the current print job, and 
conduct the next print job, if any.
Press the Cancel button to cancel the print job.
MessageCondition/Reason/Action
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Troubleshooting
Phaser 6140 Color Laser Printer
User Guide 132
Problems with the Printer
If you encounter a problem with your printer, use the following table to troubleshoot and fix the 
problem. For additional troubleshooting information, see Troubleshooting Overview on page 126.
Wa rni n g:Never open or remove printer covers that are secured with screws unless specifically 
instructed in the manual. A high-voltage component can cause electric shock. Do not try to alter 
the printer configuration or...

Troubleshooting
Phaser 6140 Color Laser Printer
User Guide133 Print job sent but the light of 
the Ready indicator is not 
blinking or on.Is the interface cable (Ethernet or USB) disconnected?
Turn off the power and check the connection of the interface cable.
Is the protocol configured?
Check the port status of the interface. Make sure the protocol settings are 
correctly configured in CentreWare IS. For details, see the online help for 
CentreWare IS.
Is the computer environment correctly set up?
Check...

Troubleshooting
Phaser 6140 Color Laser Printer
User Guide 134Paper cannot be fed.
Paper jams.
Multiple sheets are fed. Paper is 
fed at an angle.
Paper is wrinkled.Is the paper correctly loaded?
Load the paper correctly. For labels or envelopes, fan them well to allow air 
to enter between each sheet before loading. For details, see Loading Paper 
on page 55.
Is the paper damp?
Replace with paper from a new ream. For details, see Paper Storage 
Guidelines on page 51, and Paper Usage Guidelines on page...

Troubleshooting
Phaser 6140 Color Laser Printer
User Guide135
Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table and see the 
corresponding solution to correct the problem. You can also print a demo page to more precisely 
determine the print-quality problem. For details, see Information Pages on page 126.
If the print quality does not improve after carrying out the appropriate action, contact Xerox Customer 
Support or your reseller.
Note:To...

Troubleshooting
Phaser 6140 Color Laser Printer
User Guide 136Stray black dots or white areas 
(drop outs).The paper is outside the 
recommended specification 
range.Replace the paper with a recommended 
size and type, and confirm that your 
control panel / printer driver settings are 
correct. For details, see Usable Paper on 
page 52.
The transfer belt unit is old or 
damaged.Replace the transfer belt unit.
The toner cartridges are not 
Xerox toner cartridges.Verify that the toner cartridges meet...

Troubleshooting
Phaser 6140 Color Laser Printer
User Guide137 Toner smears when rubbed. The paper is damp. Replace the paper.
The paper is outside the 
recommended specification 
range, or the paper type setting 
is not correct.Replace the paper with a recommended 
size and type and then confirm that 
your printer driver settings are correct. 
For details, see Usable Paper on 
page 52.
The toner cartridges are not 
Xerox toner cartridges.Verify that the toner cartridges meet 
specifications and replace...

Troubleshooting
Phaser 6140 Color Laser Printer
User Guide 138Partial blanks, creased paper, or 
blotted printing.The paper is damp. Replace the paper.
The paper is outside the 
recommended specification 
range.Replace the paper with a recommended 
size and type. For details, see Usable 
Paper on page 52.
The transfer belt unit or the 
fuser is not installed correctly.Reinstall the transfer belt unit or the 
fuser. For details, see the instruction 
sheets in the documentation packet 
that came with your...

Troubleshooting
Phaser 6140 Color Laser Printer
User Guide139 Colors are blurry or there is 
white area around objects.Color-to-color alignment is not 
correct.Perform an automatic color registration 
adjustment. For details, see Color 
Registration on page 143.
SymptomCauseSolution
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Troubleshooting
Phaser 6140 Color Laser Printer
User Guide 140
Cleaning the Imaging Unit and Laser Lens
If print quality becomes a problem and you are advised to clean the imaging unit and laser lens, follow 
these instructions.
Note:Do not use warm water or cleaning solvents to remove toner from your skin or clothing. This 
will set the toner and make it difficult to remove. If any toner gets on your skin or clothing, use a 
brush to remove the toner, blow it off, or wash it off with cold water and mild...