Xerox Phaser 4500N User Manual

							Novell NetWare
Phaser™ 4500 Laser Printer
3-40
Novell NetWare Software Step-By-Step
1.Verify that CentreWare DP and a Phaser printer driver have been loaded on the 
workstation.
2.Click Start, click Settings, then click Printers to verify that the printer is installed.
Launching CentreWare DP
1.Click Start, click Programs, then click CentreWare DP.
2.Select the desired printer. If a communications error message appears, your printer is not 
able to communicate with your workstation. Verify your printer’s settings, then return to 
this document.
3.With the printer selected, click the Printer drop-down list, then select Advanced Setup.
4.Select one of the following connection methods:
■Novell Directory Services
■Bindery
5.Verify that the information displayed is also contained on the “Configuration Page”. 
Verify these items:
a.The queue name of the Phaser printer is set to service. If necessary, create a new 
queue to test the printer.
b.The Primary Server lists the server name on the “Configuration Page”
Printing a Document
1.Click the To o l s drop-down list.
2.Select the Send File... menu item, then select the appropriate directory and file for 
downloading. Verify that this is a valid file with no errors.
3.Click OK. The file is sent to the printer. If the document does not print, review the Novell 
Menu settings on the “Configuration Page”. 
Verifying the Network Settings
1.At the CentreWare DP main screen, click the Printer drop-down list, click Properties, 
then click Connections.
2.Click the Network Card tab. A new dialog box displays information about frame type 
and connectors.
3.Verify that the printer is enabled and the connector and frame type are correct. If changes 
are made, reset the printer from the front panel.
4.Re-print a test page. If the test print does not print, go to www.xerox.com/office/support
.
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							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-41
UNIX (Li nux)
This topic includes:
■Quick Install Steps on page 3-41
■Additional Resources on page 3-42
Your printer supports connection to a variety of UNIX platforms through the parallel and 
network interface. The workstations currently supported by CentreWare for UNIX/Linux to a 
network-connected printer are:
■Sun Solaris
■IMB AIX
■Hewlett-Packard HP-UX
■DEC UNIX
■Linux (i386)
■Linux (PPC)
■SGI IRIX
The following procedures enable you to connect your printer using any of the supported 
versions of UNIX or Linux listed above.
Quick Install Steps
From the Printer
1.Verify that both TCP/IP protocol and the proper connector are enabled.
2.At the printer’s front panel, select one of these IP address options:
■Allow the printer to set up a DHCP address.
■Enter the IP address manually.
3.Print the “Configuration Page” and keep it for reference. For information about printing 
Configuration pages, go to Reference/Features/Front Panel on the User Documentation 
CD-ROM.
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							UNIX (Linux)
Phaser™ 4500 Laser Printer
3-42
F rom Your Compute r
1.Access www.xerox.com/office/support, to select your printer type. 
■Operating system: UNIX 
■File type: Drivers
2.From the list of files provided, download the PrinterPackageXPXX and the file that 
matches your operating system
3.Print a test page.
4.Verify the print quality of the printed page. 
Note
If print-quality problems exist, or if your job did not print, go to Reference/
Troubleshooting on the User Documentation CD-ROM. You can also access 
PhaserSMART Technical Support through CentreWare Internet Services. 
Launch your web browser.
a.Enter your printers IP address in the browser’s Address field (http://
xxx.xxx.xxx.xxx). 
b.Select Support.
c.Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.
Addi ti ona l  Re source s
■Information about creating a generic print queue in a specific workstation environment 
can be found in the Xerox infoSMART Knowledge Base at www.xerox.com/office/
infoSMART.
■Access the Xerox web site for the latest CentreWare for UNIX drivers at www.xerox.com/
office/support. 
a.Select Download Software Drivers & Utilities. 
b.Select your printer, your platform (UNIX), and the printer driver files you want.
c.Click Go to Downloads. 
d.Select the appropriate CentreWare printer driver for your platform.
e.Also download the PrinterPackage XPXX. It provides the printer-specific features of 
CentreWare for UNIX driver.
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							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-1
.
This section includes:
■Automatic Diagnostic Tools on page 4-2
■Paper Jams on page 4-3
■Print-Quality Problems on page 4-24
■Maintenance on page 4-30
■Front Panel Messages on page 4-31
■Moving and Repacking the Printer on page 4-36
■Additional Resources on page 4-38
Note
For network troubleshooting, go to Reference/Connections & Networks on the User 
Documentation CD-ROM.
Troubl e shooti ng
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							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-2
Automa ti c Di a gnosti c Tool s
This topic includes:
■PhaserSMART Technical Support on page 4-2
■Front Panel i Button on page 4-2
■PrintingScout on page 4-2
Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.
Pha se rSMART Te chni ca l  Support
PhaserSMART Technical Support is an automated, Internet-based support system. Use your 
default web browser to send diagnostic information from your printer to our web site for 
analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, 
and proposes a solution. If the problem is not resolved with the solution, PhaserSMART 
Technical Support assists you in opening a Service Request with Xerox Customer Support.
To access PhaserSMART Technical Support:
1.Go to www.phaserSMART.com.
2.Enter your printer’s IP address in the browser address window.
If you have other questions or problems, click the appropriate PhaserSMART Technical 
Support topic to continue.
F ront Pa ne l  i  Button
The front panel information button, i button, on your printer provides a wealth of information 
about your printer and how it works. You can press the i button at any time to get additional 
information about the messages displayed on the front panel.
Pri nti ngScout
PrintingScout, installed with your printer driver and available only with Windows, 
automatically checks the printer status and sends instant notification to your computer if the 
printer needs attention. 
Whenever the printer is unable to print your document, the printer automatically sends an on-
screen message that provides helpful text and illustrations showing how to fix the printer.
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							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-3
Pa pe r Ja ms
This topic includes:
■Jam at the Exit and Jam at the Rear on page 4-3
■Jam at the Exit and Jam at the Rear (with Duplex Unit) on page 4-5
■Jam at the Exit - Open Top Cover to Clear on page 4-7
■Jam at the Tray on page 4-10
■Jam at the Top Cover on page 4-14
■Jam at the Duplex Unit on page 4-18
■Jam at the Stacker on page 4-19
■Paper Size Jam on page 4-20
Jam at the Exit and Jam at the Rear
1.Open the rear cover.
Caution
Be careful, some components inside the rear cover may be hot.
4500-041
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							Paper Jams
Phaser™ 4500 Laser Printer
4-4 2.Remove the jammed paper. Confirm that all paper fragments are removed.
3.If you do not find jammed paper in Step 2, open the cover above the exit and pull the 
jammed paper completely out of the printer.
4.Close the rear cover.
4500-042
4500-062
4500-043
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							Paper Jams
Phaser™ 4500 Laser Printer
4-5
For additional information, go to www.phaserSMART.com.
PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the 
latest support solutions with a few mouse clicks. (English only)
Ja m a t the  Exi t a nd Ja m a t the  Re a r (wi th Dupl e x Uni t)
1.Open the duplex unit cover.
2.Open the rear cover.
Caution
Be careful, some components inside the rear cover may be hot.
4500-008
4500-011 
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							Paper Jams
Phaser™ 4500 Laser Printer
4-6 3.Remove the jammed paper. Confirm that all paper fragments are removed.
4.If you do not find jammed paper in Step 3, open the cover above the exit and pull the 
jammed paper completely out of the printer.
5.Close the rear cover.
4500-061  
4500-062
4500-012 
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							Paper Jams
Phaser™ 4500 Laser Printer
4-7 6.Close the duplex unit cover.
For additional information, go to www.phaserSMART.com.
PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the 
latest support solutions with a few mouse clicks. (English only)
Jam at the Exit - Open Top Cover to Clear
1.If you have a stacker, remove the paper from the stacker, then lift the stacker.
4500-006
4500-0044500-017
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