Xerox Phaser 3155 User Manual

							Phaser 3140/3155/3160 Printer Service Manual3-21
Error Messages and Codes
Fuser Errors
Paper Rolled in the Fuser
There are repeated media jams in the Fuser. When this error occurs the red Error 
LED is On.
Wa r ni n g
Allow the Fuser to cool before beginning the repair.
Initial Actions
•Check the media.
• Clean the Fuser’s Pressure Roller and Heat Roller.
• Check the Fuser gear.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable PartsWiring and Plug/Jack Map References
■Fuser, PL9.0
■Drive Assembly, PL7.0 (3140)
Drive Assembly, PL7.1 (3155 and 
3160)
■Map 6 - Motor, Solenoids, and Fan
Troubleshooting Procedure Table 
StepActions and QuestionsYe sNo
1 Reseat the Fuser connections.
Does the error still occur? Go to step 2. Complete.
2 Check the Fuser for contamination.
Is the Fuser dirty? Remove 
(page 8-11), 
disassemble, 
and clean the 
Fuser.Go to step 3.
3 Check the guide claws for damage?
Are the guide claws damaged? If possible, 
repair the guide 
claws.Go to step 4.
4 Replace the Fuser.
Does the problem persist? Replace the 
Drive Assembly 
(page 8-35).Complete.
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							3-22Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Fuser Gear Damaged from Overheating
There is a repetitive jam at the Fuser, or the Fuser rollers are not turning.
Wa r ni n g
Allow the Fuser to cool before beginning the procedure.
Initial Actions
• Ensure that the Fuser is secured to the printer.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable PartsWiring and Plug/Jack Map Reference
■Fuser Lamp, PL9.0.13
■Fuser, PL9.0
■Power Supply, PL1.0.1
■Controller Board, PL1.0.2
■Map 1 - Controller Board (3140)
■Map 2 - Controller Board (3155)
■Map 3 - Controller Board (3160B/
3160N)
Troubleshooting Procedure Table 
StepActions and QuestionsYe sNo
1 Check the Fuser Lamp for damage or 
overheating.
Is the Fuser Lamp damaged? Replace the 
Fuser Lamp 
(page 8-15).Go to step 2.
2 Replace the Fuser (page 8-11).
Does the problem persist? Go to step 3. Complete.
3 Replace the Power Supply 
(page 8-54).
Does the problem persist? Go to step 4. Complete.
4 Reseat connections on the Controller 
Board.
Does the problem persist? Replace the 
Controller 
Board 
(page 8-51).Complete.
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							Phaser 3140/3155/3160 Printer Service Manual3-23
Error Messages and Codes
Front Cover Errors
Error Indicated When Front Cover is Closed 
The Status LED indicates an error even though the Front Cover is closed.
Initial Actions
• Cycle printer power.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable PartsWiring and Plug/Jack Map References
■Front Cover, PL1.0.11
■Power Supply Board, PL1.0.1
■Map 5 - Sensors
Troubleshooting Procedure Table 
StepActions and QuestionsYe sNo
1 Check that the Front Cover open 
actuator (PL6,0.55) is securely 
affixed to the frame.
Is the actuator firmly attached? Go to step 2. Tighten the 
actuator screw. 
If the problem 
persists, go to 
step 2.
2 Inspect the Front Cover for damage.
Is the Front Cover damaged? Replace the 
Front Cover. 
If the problem 
persists, go to 
step 3.Go to step 3.
3 Replace the Power Supply Board 
(page 8-54). Complete.
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							3-24Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
No Error LED Indication for Front Cover
The Error LED does not indicate an error when the Front Cover is open.
Initial Actions
• Cycle printer power.
• If problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable PartsWiring and Plug/Jack Map References
■Power Supply, PL1.0.1
■Control Panel, PL2.0.10
■Controller Board, PL1.0.2
■Map 1 - Controller Board (3140)
■Map 2 - Controller Board (3155)
■Map 3 - Controller Board (3160B/
3160N)
■Map 4 - 110V and 220V Power Supply 
Boards
■3140 Power Supply Wiring
■3140 Controller Board Wiring
■3155 Power Supply Wiring
■3155 Controller Board Wiring
■3160 Power Supply Wiring
■3160 Controller Board Wiring
Troubleshooting Procedure Table 
StepActions and QuestionsYe sNo
1 Check the Front Cover open actuator for 
normal operation.
Is the actuator operating normally, Go to step 2. Correct the 
operation of 
the Front 
Cover open 
actuator.
If the 
problem 
persists, go 
to step 2.
2 Inspect and reseat the wiring harness 
between Power Supply Board CON2 and 
Controller Board CN5 (CN7 on model 
3160).
Is the wiring harness damaged? Repair the 
harness.
If the 
problem 
persists, go 
to step 3.Go to step 3.
3 Replace the Power Supply Board 
(page 8-54).
Does the error still occur? Go to step 4. Complete.
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							Phaser 3140/3155/3160 Printer Service Manual3-25
Error Messages and Codes
4
Inspect and reseat the wiring harness 
between Control Panel CN1 and 
Controller Board CN8 (CN9 on model 
3160).
Is the wiring harness damaged?  Repair the 
harness.
If the 
problem 
persists, go 
to step 5.Go to step 5.
5 Replace the Control Panel (page 8-51).
Does the problem persist? Replace the 
Controller 
Board 
(page 8-51).Complete.
Troubleshooting Procedure Table  (Continued)
StepActions and QuestionsYe sNo
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							3-26Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
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							4
Chapter
General Troubleshooting
In this chapter... 
•Introduction
•Reports
• Servicing Instructions
• Measurement Techniques
• Media-Based Problems
• Inoperable Printer Troubleshooting
• Power Supply Troubleshooting
•USB Port Testing
• Network Configuration Errors
• Operating System and Application Problems
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							4-2Phaser 3140/3155/3160 Printer Service Manual
General Troubleshooting
Introduction
This chapter covers the Status LED and general troubleshooting procedures.
Troubleshooting print-quality problems ar
e covered in Chapter 5, Print-Quality 
Troubleshooting.
Reports
This product provides several printable  reports for maintenance purposes. These 
reports can be used to aid the diagnosis of print quality problems.
The following reports are available in the Phaser 3140/3155/3160 printers. 
ReportDescriptionHow To Print
Printing Demo Page Print Printing Demo Page  to check that the 
machine is operating 
correctly.In Ready mode, press 
and hold the 
Cancel 
button for approximately 
2 seconds until the status 
LED blinks slowly, and 
then release.
Configuration Report Print the Configuration  Report o view current 
printer settings, or to 
help troubleshoot printer 
problems.In Ready mode, press 
and hold the 
Cancel 
button for approximately 
5 seconds until the status 
LED blinks fast, and then 
release.
Supplies Information 
Report/Error Information 
Report Print the Supplies 
Information Report to 
view supply life 
indicators. The Error 
Information Report is 
printed at the same time.In Ready mode, press 
and hold the 
Cancel 
button for approximately 
15 seconds until the 
status LED blinks fast, 
and then release.
Print Cleaning Page If the printer has blurred  or smeared printouts, you 
can clear the problem by 
printing a cleaning sheet.In Ready mode, press 
and hold the 
Cancel 
button for approximately 
10 seconds until the 
status LED blinks fast, 
and then release.
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							Phaser 3140/3155/3160 Printer Service Manual4-3
General Troubleshooting
Printing Demo Page
s3160-121
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							4-4Phaser 3140/3155/3160 Printer Service Manual
General Troubleshooting
Configuration Report
s3160-119
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