Xerox Phaser 3155 User Manual

							Phaser 3140/3155/3160 Printer Service Manual3-11
Error Messages and Codes
Paper Jam 2
A Jam 2 occurs when there is a jam in front of or inside of the Fuser, or when the 
media is stuck in the Exit Roller and in the Fuser just after passing through the 
Fe e d  A c t u a t o r .  
If the media is rolled in the Fuser Roller, it can be caused by:
• A Fuser guide claw is broken or bent.
• The spring of a guide claw is broken or bent.
• The Heat Roller or Pressure Roller is seriously contaminated with toner.
Initial Actions
• Check the paper path for obstructions or debris.
• Cycle printer power.
• If the problem persists, refer to the following procedure. Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■Power Supply Board, PL1.0.1
■Feed Actuator, PL6.0.57
■Map 4 - 110V and 220V Power Supply 
Boards
Troubleshooting Procedure Table  Step Actions and Questions Yes No 1 Is the jam occurring in front of or 
inside of the Fuser? Replace the 
Power Supply 
(page 8-54).
If the problem 
persists go to 
step 2.Go to step 2.
2 Is the jam occurring in the exit roller 
and the Fuser just after passing 
through the Feed Actuator? Replace the 
Fee d  Ac t u at o r  
(page 8-40).Complete.
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							3-12Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Troubleshooting Reference Table
Applicable Parts
■Fuser, PL9.0
Troubleshooting Procedure Table  Step Actions and Questions YesNo
1 Remove the Top Cover (page 8-23).
Go to step 2.
2 Clean the exit rollers.
Go to step 3.
3 Remove and disassemble the Fuser 
(page 8-11).
Remove the jammed paper.
Go to step 4.
4 Clean the Fuser rollers.
Go to step 5.
5 Inspect the Fuser guide claws and 
their associated springs.
Are any of the guide claws broken or 
warped, or are any of the guide claw 
springs missing or bent? Replace the 
Fuser.
Go to step 6.
6 Clean the surface of the Pressure 
Roller with a clean dry cloth. 
Check the Exit Actuator for damage 
and functionality, and then reinstall 
the Fuser.
Does the problem persist? Replace the 
Fuser.
Complete.
s3160-071
Paper Exit Sensor
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							Phaser 3140/3155/3160 Printer Service Manual3-13
Error Messages and Codes
Paper Rolled on the OPC Drum
Media jam in the Print Cartridge. The media is rolled around the OPC drum. 
Carefully remove the media by gently pulling the media from the Print Cartridge 
while turning the OPC drum.
Caution
Do not touch the OPC drum or expose the Print Cartridge to light for more 
than 5 minutes.
Initial Actions
• Check the media weight. Lighter weight media is more likely to jam.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts
■Print Cartridge, PL1.0.12
Troubleshooting Procedure Table 
StepActions and QuestionsYe sNo
1 Check the media type.
Does the media meet 
specifications? Go to step 2. Replace the 
media.
2 Check the Print Cartridge for 
damage or debris.
Is the Print cartridge damaged or 
obstructed by debris? Clean, or 
replace the 
Print Cartridge.
Complete.
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							3-14Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Tray and Media Problems
Paper Tray Empty Indication with Paper in Tray
The Status LED indicates the Paper Tray is empty but the Paper Tray has paper 
loaded.
Applicable Error Message
The red Error LED is On.
Initial Actions
• Check the sensor actuator for damage or obstructions.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■Paper Tray Empty Actuator, 
PL6.0.56
■Power Supply Board, PL1.0.1
■Controller Board, PL1.0.2
■3140 Power Supply Wiring
■3155 Power Supply Wiring
■3160 Power Supply Wiring
■Map 1 - Controller Board (3140)
■Map 2 - Controller Board (3155)
■Map 3 - Controller Board (3160B/
3160N)
■Map 6 - Motor, Solenoids, and Fan
Troubleshooting Procedure Table  Step Actions and Questions Yes No 1 Check the Paper Tray Empty 
Actuator for damage.
Is the actuator damaged? Replace the 
Paper Tray 
Empty Actuator 
(page 8-47). If 
the problem 
persists, go to 
step 2.Go to step 2.
2 Inspect and reseat the wiring 
harness between Power Supply 
Board CON2 and Controller Board 
CN5 (CN7 on 3160 model).
Is the wiring harness damaged? Repair the 
harness.
If the problem 
persists, go to 
step 3.Go to step 3.
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							Phaser 3140/3155/3160 Printer Service Manual3-15
Error Messages and Codes
Paper Tray Empty With No Indication
The Status LED does not indicate when the Tray is empty.
Initial Actions
• Check the paper path for obstructions or debris.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
3
Replace the Power Supply Board.
Does the problem persist? Replace the 
Controller 
Board 
(page 8-51).Complete.
Troubleshooting Reference Table
Applicable PartsWiring and Plug/Jack Map References
■Paper Tray Empty Actuator, 
PL6.0.56
■Power Supply Board, PL1.0.1
■Controller Board, PL1.0.2
■3140 Power Supply Wiring
■3155 Power Supply Wiring
■3160 Power Supply Wiring
■Map 4 - 110V and 220V Power Supply 
Boards
Troubleshooting Procedure Table 
StepActions and QuestionsYe sNo
1 Check the Paper Tray Empty 
Actuator for damage.
Is the actuator damaged? Repair or 
replace the 
actuator 
(page 8-47).Go to step 2.
2 Check the continuity of the harness 
connecting the Power Supply Board 
CON2 and the Controller Board CN5 
(CN7 on the 3160).
Is the harness damaged? Repair the 
harness.
If the problem 
persists, go to 
step 3.Go to step 3.
3 Replace the Power Supply Board 
(page 8-54).
Does the problem persist? Go to step 4. Complete.
4 Replace the Controller Board 
(page 8-51). Complete.
Troubleshooting Procedure Table  (Continued)
Step Actions and Questions Yes No
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							3-16Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Multiple Sheet Feeding
Multiple sheets of media are fed at the same time.
Initial Actions
1. Remove, fan, and reload the media. Ensure that the tray has not been over 
filled.
2. Try loading paper from a fresh ream, fan the paper, and then insert into the  tray or flip existing paper over.
3. Cycle printer power.
If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable PartsWiring and Plug/Jack Map References
■Paper Tray Holder Pad Assembly, 
PL10.0.11
■Pick Up Solenoid, PL4.0.37
■Map 6 - Motor, Solenoids, and Fan
Troubleshooting Procedure Table 
StepActions and QuestionsYe sNo
1 Check the left and right paper 
guides of the Paper Tray to ensure 
they are set correctly.
Are the paper guides set correctly? Go to step 2. Adjust the left
and right
paper guides.
2 Check the Paper Tray Holder Pad.
Is the Holder Pad dirty or damaged? Clean the 
Holder Pad, and 
replace if 
necessary 
(page 8-29). If 
the problem 
persists, go to 
step 3.Go to step 3.
3 Replace the Pick Up Solenoid 
(page 8-61). Complete.
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							Phaser 3140/3155/3160 Printer Service Manual3-17
Error Messages and Codes
Out Bin Full
The red Error LED is blinking.
Initial Actions
• Check the Out Bin Full Actuator for damage or obstructions.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■To p  C o v e r ,  P L 2 . 0
■Controller Board, PL1.0.2
■Out Bin Full Sensor, PL6.0.73
■3140 Controller Board Wiring
■3155 Controller Board Wiring
■3160 Controller Board Wiring
■Map 1 - Controller Board (3140)
■Map 2 - Controller Board (3155)
■Map 3 - Controller Board (3160B/
3160N)
■Map 5 - Sensors
Troubleshooting Procedure Table  Step Actions and Questions Yes No 1 Remove the Top Cover (page 8-23), 
and check the Output Bin Full 
Actuator for damage.
Is the actuator damaged? Repair the 
actuator if 
possible, or 
replace the Top 
Cover 
(page 8-23). If 
the problem 
persists, go to 
step 2.Go to step 2.
2 On the Controller Board check for 
+3.3 V at CN2-1 (CN15-1 on printer 
model 3160).
Is +3.3 V present? Go to step 3. Replace the 
Controller 
Board 
(page 8-51). If 
the problem 
persists, go to 
step 3.
3 Check the continuity of the bin full 
harness connecting the Controller 
Board and Out Bin Full Sensor.
Is the harness damaged? Repair the 
harness.
Replace the 
Out Bin Full 
Sensor 
(page 8-63).
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							3-18Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Print Cartridge Errors
Caution
Over exposure to light reduces OPC drum sensitivity. After removal, cover the 
Print Cartridge to block light from reaching the OPC Drum.
Print Cartridge At Or Nearing End Of Life
If the Error LED is red (not blinking), the Print Cartridge may have reached its 
estimated end of life. Replace the Print Cartridge.
If the Error LED is red and blinking, it may indicate that the estimated end of Print 
Cartridge life is approaching. If the printed image is light due to limited toner 
remaining, use the following procedure to redistribute the toner to temporarily 
improve image quality.
1. Open the Front Cover.
2. Remove the Print Cartridge.
3. Gently shake the Print Cartridge from side to side 5 or 6 times to distribute  toner.
4. Install the Print Cartridge.
5. Close the Front Cover.
6. Cycle printer power to clear the message.
7. If the problem persists, replace the Print Cartridge.
If the problem persists, use the following procedures to troubleshoot the problem.
s3160-102
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							Phaser 3140/3155/3160 Printer Service Manual3-19
Error Messages and Codes
Invalid Print Cartridge
If the Error LED is red (not blinking), the Print Cartridge may not be a genuine 
Xerox print cartridge. Non-Xerox or Third Party Print Cartridges can cause 
malfunctions, print-quality problems, and jam errors. 
Initial Actions
• Cycle printer power.
• If problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■Controller Board, PL 1.0.2
■Print Cartridge, PL1.0.12
■3140 Controller Board Wiring
■3155 Controller Board Wiring
■3160 Controller Board Wiring
■Map 1 - Controller Board (3140)
■Map 2 - Controller Board (3155)
■Map 3 - Controller Board (3160B/
3160N)
Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Is the Print Cartridge a genuine 
Xerox cartridge? Go to step 2. Replace with a 
Xerox 
cartridge.
2 Reseat the Print Cartridge and cycle 
printer power.
Does the error persist? Go to step 3. Complete.
3 Reseat CN9 on the Controller Board 
(CN10 on the 3160) and cycle 
printer power.
Does the error persist? Go to step 4. Complete.
4 Check for +3.3V at CN9-4 (CN10-4 
on the 3160).
Is +3.3V present? Go to step 5. Replace the 
Controller 
Board 
(page 8-51).
5 Replace the Print Cartridge 
(page 8-6).
Does the error persist? Replace the 
Controller 
Board 
(page 8-51).Complete.
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							3-20Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
To n e r  E m p t y  o r  E x h a u s t e d
The Print Cartridge has reached the end of life count. When this error occurs the 
red Error LED is On.
Initial Actions
• Cycle printer power.
• If problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■Print Cartridge, PL1.0.12
■Controller Board, PL 1.0.2
■3140 Controller Board Wiring
■3155 Controller Board Wiring
■3160 Controller Board Wiring
■Map 1 - Controller Board (3140)
■Map 2 - Controller Board (3155)
■Map 3 - Controller Board (3160B/
3160N)
Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Print the Configuration Report 
(page 4-2), and check the Toner 
Remaining count.
Is the cartridge at or near end of 
life? Replace the 
cartridge.
Go to step 2.
2 Reseat the Print Cartridge and cycle 
printer power.
Does the error persist? Go to step 3. Complete.
3 Reseat CN9 on the Controller Board 
(CN10 on the 3160) and cycle 
printer power.
Does the error persist? Go to step 4. Complete.
4 Check for +3.3V at CN9-4 (CN10-4 
on the 3160).
Is +3.3V present? Go to step 5. Replace the 
Controller 
Board 
(page 8-51).
5 Replace the Print Cartridge 
(page 8-6).
Does the error persist? Replace the 
Controller 
Board 
(page 8-51).Complete.
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