Xerox Phaser 3155 User Manual

							3
Chapter
Error Messages and 
Codes
In this chapter...
•Introduction
• Understanding the Control Panel LEDs
•Jam Errors
• Tray and Media Problems
• Print Cartridge Errors
•Fuser Errors
• Front Cover Errors
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							3-2Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Introduction
This section describes the Control Panel LEDs, jam errors, tray and media problems, 
and Print Cartridge, Fuser, and Front Cover errors. Printer problems not directly 
indicated by, or associated with an error message are covered in Chapter 4, 
“General Troubleshooting.” Print-quality problems are covered in Chapter 5, “Print-
Quality Troubleshooting.”
Diagnostics
The printer performs several self-tests. When turned On, a routine of power up 
tests (POST) checks key operational para
meters. During operation, the printer 
monitors system performance.
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Error Messages and Codes
Understanding the Control Panel LEDs
The color of the LEDs indicates the printer’s current status.
LEDStatusDescription
Error Red On
■The cover is open. Close the cover.
■There is no paper in the tray. Load paper 
in the tray.
■The printer has stopped due to a major 
error.
■The Print Cartridge is empty, or needs to 
be replaced.
■The Print Cartridge has almost reached 
its estimated cartridge life.
Blinking
■A small amount of toner is left in the 
cartridge. The estimated cartridge life of 
toner is close. Prepare a new cartridge 
for replacement. You may temporarily 
increase the printing quality by 
redistributing the toner.
Orange On
■The Print Cartridge is empty, or needs to 
be replaced.
■A paper jam has occurred.
Error LED
Online LED
Cancel Button
Power Button
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Error Messages and Codes
Online Green On■The machine is in power saver mode.
■The machine is online and can receive 
data from the computer.
Blinking
■When the backlight slowly blinks, the 
machine is receiving data from the 
computer.
■When the backlight blinks rapidly, the 
machine is printing data.
LEDStatusDescription
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							Phaser 3140/3155/3160 Printer Service Manual3-5
Error Messages and Codes
Jam Errors
If a paper jam occurs, the LED on the control panel lights orange. Find and remove 
the jammed paper. 
Note
To resume printing after clearing pa
per jams, you must open and close the 
Front Cover.
Follow these initial steps when evaluating repeated jams: 1. Ask the customer about the paper types being used. If not on the  recommended list, determine if this is contributing to the problem. Recycled, 
multi-purpose, or copier paper tends to contaminate the paper path. Constant 
use of special papers such as labels or business cards can also contribute to 
jamming.
2. Ensure the correct tray loading and setup procedures are followed (securing  the guides, selecting the correct paper type, fanning the paper, etc.)
3. Make sure the printer is plugged directly into an electrical outlet. Using  extension cords or a power  strip is not recommended.
4. Make every attempt to establish a jam rate prior to starting any work. 
5. Determine if jamming is occurring in the paper tray or in the manual feeder.  This helps to identify any dirty or defective parts.
6. Clear the paper path of any jams and paper debris.
7. Clean the paper rollers in the paper tray and tray slot using a slightly damp  (water only) lint free cloth.
Clearing Paper Jams
Paper Jam at the Paper Tray
1. Open and close the Front Cover. The jammed paper should automatically eject from the machine. If the paper does not eject, go to the next step.
2. Pull out the Paper Tray.
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							3-6Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
3. Remove the jammed paper by gently pulling it straight out.
Note
If the paper does not move when you pull, or if you do not see the paper 
in this area, check the Fuser area around the Print Cartridge.
4. Insert the Paper Tray back into the machine until it snaps into place. Printing  automatically resumes.
Paper Jam at the Manual Tray
1. If the paper is not feeding properly, pull the paper out of the machine.
2. Open and close the Front Cover to resume printing.
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							Phaser 3140/3155/3160 Printer Service Manual3-7
Error Messages and Codes
Paper Jam Inside the Printer
1. Open the Front Cover and pull the Print Cartridge out.
2. Remove the jammed paper by gently pulling it straight out.
Paper Jam at the Exit Tray
1. Open and close the Front Cover. The jammed paper is automatically ejected 
from the machine. If you do not see the jammed paper, go to the next step.
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s3160-096
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							3-8Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
2. Gently pull the paper out of the output tray.
Note
If you do not see the jammed paper, or if there is any resistance when you 
pull, stop and go to the next step.
3. Open the Rear Cover.
4. Pull the Fuser pressure levers down and remove the paper.
5. Return the pressure levers to their original position.
6. Close the Rear Cover.
7. Open and close the Front Cover, printing automatically resumes.
Paper Jam 0
The leading edge of the paper is jammed between the Pick Up Roller and the 
Paper Feed Sensor.
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s3160-069Paper Feed Sensor
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Error Messages and Codes
Initial Actions
• Clean the Pick Up Roller and Paper Tray Holder Pad.
• Check the paper path for obstructions or debris.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■Drive Assembly PL7.0 or PL7.1
■Power Supply Board, PL1.0.1
■Pick Up Solenoid, PL6.0.18
■Paper Tray Holder Pad, PL10.0.11
■Pick Up Roller Assembly, PL8.0
■Feed Actuator, PL6.0.57
■Map 1 - Controller Board (3140)
■Map 2 - Controller Board (3155)
■Map 3 - Controller Board (3160B/
3160N)
■Map 6 - Motor, Solenoids, and Fan
Troubleshooting Procedure Table  Step Actions and Questions YesNo
1 Pull out the Paper Tray (page 8-7), 
and check for a jammed piece of 
paper in the printer.
Did a piece of paper jam in the 
printer? Go to step 5. Go to step 2.
2 Remove the Drive Assembly, and 
check the cable that connects the 
Drive Assembly and the Controller 
board for damage and continuity.
Is the cable damaged? Repair the 
cable. If the 
problem 
persists, go to 
step 3.Go to step 3.
3 Replace the Drive Assembly 
(page 8-35).
Does the problem persist? Go to step 4. Complete.
4 Replace the Power Supply Board.
Does the problem persist? Go to step 5. Complete.
5 Check the Pick Up Solenoid for 
damage or obstructions.
Is the Pick Up Solenoid damaged? Replace the 
Pick Up 
Solenoid 
(page 8-61). If 
the problem 
persists, go to 
step 6.Go to step 6.
6 Check the Paper Tray Holder Pad.
Is the Holder Pad loose due to bad 
sealing of the side-pad? Replace the 
Holder Pad 
(page 8-29). If 
the problem 
persists, go to 
step 7.Go to step 7.
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							3-10Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Paper Jam 1
A Jam 1 occurs when the jam is located in front of or inside of the Fuser, or the 
media is stuck at the Exit Roller in the Fuser just after passing through the Feed 
Actuator. 
Initial Actions
• Check the paper path for obstructions or debris.
• Cycle printer power.
• If the problem persists, refer to the following procedure.
7
Check the Pick Up Roller for damage 
or debris.
Is the Pick Up Roller damaged? Clean or 
replace the Pick 
Up Roller 
Assembly 
(page 8-9). If 
the problem 
persists, go to 
step 8.Go to step 8.
8 Check the Feed Actuator for 
damage.
Is the Feed Actuator damaged?  Replace the 
Fee d  Ac t u at o r  
(page 8-40). If 
the problem 
persists, go to 
step 9.Go to step 9.
9 Replace the Power Supply Board 
(page 8-54). Complete.
Troubleshooting Procedure Table  (Continued)
Step Actions and Questions Yes No
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