Xerox Phaser 3155 User Manual

							Phaser 3140/3155/3160 Printer Service Manual5-25
Print-Quality Troubleshooting
4
Reseat the Print Cartridge.
Does the error still occur? Go to step 5. Complete.
5 Reload the media in the Paper Tray 
and reseat the paper guides.
Does the error still occur? Go to step 6. Complete.
6 Check the media path.
Is there any debris in the media 
path? Remove the 
debris.
Go to step 7.
7 Replace the Paper Tray Pick Up 
Roller (page 8-9).
Does the error still occur? Replace the 
Paper Tray 
Holder Pad 
(page 8-29).Complete.
Troubleshooting Procedure Table (Continued)
Step Action and Questions Yes No
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							5-26Phaser 3140/3155/3160 Printer Service Manual
Print-Quality Troubleshooting
Stains on the Front of the Page
The background of the front of the page is stained. This could indicate toner 
leakage from the Print Cartridge or damage or debris on the Transfer Roller 
surface.
Initial Actions
• Check for toner leakage from the Print Cartridge.
• Print the Print Cleaning Page (page 4-2).
Troubleshooting Reference Table
Applicable Parts Example Print
■Print Cartridge, PL1.0.12
Troubleshooting Procedure Table Step Actions and Questions YesNo
1 Check the Transfer Roller for 
contamination.
Is the Transfer Roller surface dirty? Print the Print 
Cleaning Page 
(page 4-2) 
several times.Go to step 2.
2 Check the Print Cartridge for 
damage or leakage.
Is the Print Cartridge damaged? Replace the 
Print Cartridge 
(page 8-6).Complete.
Repeating Defects
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							Phaser 3140/3155/3160 Printer Service Manual5-27
Print-Quality Troubleshooting
Stains on the Back of the Page
The background on the back of the page is stained at 47.0 mm intervals.
Initial Actions
• Print the Print Cleaning Pa
ge (page 4-2) several times.
• Check for damage or debris in the Fuser.
Wa rn i n g
Allow the Fuser to cool before starting the procedure. Troubleshooting Reference Table
Applicable Parts Example Print
■Transfer Roller, PL1.0.8
■Fuser, PL9.0.0
Troubleshooting Procedure Table Step Actions and Questions YesNo
1 Print the Print Cleaning Page 
(page 4-2) several times.
Does the error persist? Go to step 2. Complete.
2 Replace the Transfer Roller 
(page 8-8). If the Transfer Roller is 
contaminated severely, replace it.
Does the error persist? Go to Step 3. Complete.
3 Disassemble the Fuser and clean the 
Heat Roller, Pressure Roller, and the 
area between the Heat Roller and 
Thermistor.
Does the error persist? Replace the 
Fuser 
(page 8-11).
Complete.
Residual Image/Ghosting
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							5-28Phaser 3140/3155/3160 Printer Service Manual
Print-Quality Troubleshooting
Blank Page (1)
The entire image area is blank. Charge voltage from the Power Supply Board to the 
Print Cartridge is not available due to damaged or dirty contacts.
Initial Actions
• Check the connection between the Power Supply Board and Print Cartridge.
• Ensure there is no debris on the transfer path.
Troubleshooting Reference Table
Applicable Parts Example Print
■Print Cartridge, PL1.0.12
Troubleshooting Procedure Table Step Actions and Questions YesNo
1 Clean the contacts on the Print 
Cartridge and inside of the printer.
Does the error still occur? Go to step 2. Complete.
2 Replace Print Cartridge (page 8-6). Complete.
Blank Print
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							Phaser 3140/3155/3160 Printer Service Manual5-29
Print-Quality Troubleshooting
Blank Page (2)
The entire image area is blank. One or se
veral blank pages are printed, or when the 
printer is turned On, several blank page s are printed. Charge voltage from the 
Power Supply Board to the Print Cartridge is not available due to damaged or dirty 
contacts, or the Pick Up Solenoid has failed.
Initial Actions
• Check the connections between the Controller Board, the Power Supply Board,  and the Print Cartridge.
• Ensure there is no debris on the transfer path.
Troubleshooting Reference Table
Applicable Parts Example Print
■Controller Board, PL1.0.2
■Print Cartridge, PL1.0.12
■Pick Up Solenoid, PL6.0.18
Troubleshooting Procedure Table Step Actions and Questions YesNo
1 Clean the contacts on the Print 
Cartridge and inside of the printer.
Does the error still occur? Replace the 
Print Cartridge. 
If the error 
persists, go to 
step 2.Complete.
2 Check the Pick Up Solenoid 
operation.
Does the solenoid operate correctly? Go to Step 3. Replace the 
Pick Up 
Solenoid 
(page 8-61).
3 Reseat the Controller Board 
connections.
Does the error still occur? Replace the 
Controller 
Board 
(page 8-51).Complete.
Multiple Blank Prints
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							5-30Phaser 3140/3155/3160 Printer Service Manual
Print-Quality Troubleshooting
Incomplete Fusing
The toner is not completely fused to the paper and easily rubs or flakes off.
Initial Actions
• Verify the correct media type is set.
Troubleshooting Reference Table
Applicable Parts Example Prints
■Fuser, PL9.0.0
■Print Cartridge, PL1.0.12
■Power Supply, PL1.0.1
Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Print the Print Cleaning Page 
(page 4-2) several times.
Does the problem persist? Go to Step 2. Complete.
2 Check the media.
Is the media dry, a recommended 
type, and loaded correctly? Go to step 3. Replace the 
media.
3 Check the media settings. 
Does the loaded media type/size 
match the setting displayed in 
Printing Preferences? Go to Step 4. Adjust the 
setting to a 
heavier type.
4 Check the Print Cartridge.
Is the Print Cartridge damaged? Go to step 5. Replace the Print 
Cartridge 
(page 8-6).
5 Reseat the Fuser.
Does the problem persist? Go to step 6. Complete.
6 Replace the Fuser (page 8-11).
Does the problem persist? Replace the 
Power Supply 
(page 8-54).Complete.
Smudges or Smears
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							Phaser 3140/3155/3160 Printer Service Manual5-31
Print-Quality Troubleshooting
Print-Quality Specifications
Note
The printed image has 4 mm margins on all sides.
The Print-Quality specifications are as follows.
Skew
• Vertical Skew: ±2.0 mm (Paper Tray) / 241.3 mm
• Horizontal Skew: ±1.5 mm (Paper Tray) / 177.8 mm
Curl
For 20lb paper 
• 
						

							5-32Phaser 3140/3155/3160 Printer Service Manual
Print-Quality Troubleshooting
Image Area
Environmental Condition
• Temperature: 10° C - 32° C (50° F - 90° F)
• Humidity: 20 to 80% RH
Note
Defects may occur from condensation after 30 minutes if the printer is turned 
On in a critical environment 
such as 85% at 10° C (50° F).
Quality Paper
The print-quality is best when  quality paper is fed from the tray. The print quality is 
evaluated on the maximum size of each standard paper.
• Black and White Quality: Xerox-brand 4200 paper
Paper Condition
Paper should be fresh and stored in the operating environment for 12 hours before 
use for printing.
3160Guaranteed Print Area
4.0mm
4.0mm 4.0mm
4.0mm
356mm
(14.02inch)
216mm
(8.5inch) 352mm
212mm
Guaranteed Printing Area
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							Phaser 3140/3155/3160 Printer Service Manual5-33
Print-Quality Troubleshooting
Printer Condition
The specified print quality is guaranteed with the printer in specified normal 
environmental condition.
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							5-34Phaser 3140/3155/3160 Printer Service Manual
Print-Quality Troubleshooting
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