Xerox 6204 User Manual

Maintenance
Xerox 6204 Wide Format Solution
Printer User Guide6-9
Cleaning the Machine
WARNING:To reduce the risk of electric shock, power off the machine before cleaning, as directed 
in the section on Powering the System On/Off. 
CAUTIONS:
• Do not use benzene, paint thinner, other volatile liquids, or insect sprays/repellents on the 
machine. These substances may discolor, deform, or crack covers.
• Cleaning the machine with an excessive amount of water may cause the machine to malfunction.
To clean...

Maintenance
Xerox 6204 Wide Format Solution
Printer User Guide 6-10
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Xerox 6204 Wide Format Solution
User Guide7-1
7Problem Solving
This chapter describes problems that may occur with the machine and the recommended solutions.
•Troubleshooting
• General Problems
• Problems during Printing
• Error Messages
•Paper Jams
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Problem Solving
Xerox 6204 Wide Format Solution
User Guide 7-2
Troubleshooting
This section describes problems that may occur with the machine and their solutions.
See the following for troubleshooting procedures to solve the problems.
If the machine does not work correctly after performing the troubleshooting recommended above, 
then contact your Xerox Customer Support Center.
Power is not switched On.ActionRefer to the section on General Problems. 
NoYe s
Touch screen is dark.ActionRefer to the section...

Problem Solving
Xerox 6204 Wide Format Solution
User Guide7-3
General Problems
If you think that there is a problem with the machine, check the machine status again.
WARNING:This machine contains precision measuring equipment and uses a high-voltage power 
supply. To avoid the risk of electric shock, never open or remove covers that are secured with 
screws, unless you are specifically instructed to do so in the User Guide. Always follow the 
instructions in the User Guide to retain your...

Problem Solving
Xerox 6204 Wide Format Solution
User Guide 7-4
Problems during Printing
The following will help solve problems which may occur during printing.
SymptomsCheckRemedy
Unable to print.Is the machine’s circuit breaker 
or power switch off?Turn on the circuit breaker (main power switch) 
and the power switch.
Refer to the section on Powering the System 
On/Off. 
Is the printer [Offline]?Press the  button and confirm 
that the printer is online. If the status is [Offline], 
select [Online] on...

Problem Solving
Xerox 6204 Wide Format Solution
User Guide7-5
The prints are too 
light.Is a load toner message 
displayed?Load toner.
Refer to the section on Loading Toner. 
Is the toner density setting 
correct?Adjust the toner density via the Web Print 
Management Tool. 
In Web Print Management Tool, select 
[Configuration] > [Printer] > [Printer Setup] > 
[Toner Density].
Images on the print 
are skewed.Is the media loaded correctly?Load the media correctly.
Refer to the section on Loading Media. 
Is...

Problem Solving
Xerox 6204 Wide Format Solution
User Guide 7-6
The print has black 
lines.Internal components are dirty.Contact your Xerox Customer Support Center.
White dots appear 
in black filled areas. Is the correct type of media 
being used?Load a correct type of media.
Refer to the section on Loading Media. 
Internal components are dirty.Contact your Xerox Customer Support Center.
Toner smudges 
when rubbed with 
your finger.
Toner is not fused 
to the paper.
The paper is dirtied 
with toner. Is...

Problem Solving
Xerox 6204 Wide Format Solution
User Guide7-7
Nothing is printed. A probable cause is an internal 
machine fault.Contact your Xerox Customer Support Center.
Part of the image is 
"cut off" at the 
edges of the media.Was the correct media series 
used? Does the image exceed 
the machine's printable area?Decrease the original print area.
Refer to the Specifications “Image loss width”’. 
SymptomsCheckRemedy
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Problem Solving
Xerox 6204 Wide Format Solution
User Guide 7-8
Error Messages
This section describes how to solve the problem when an error message appears.
Error messages displayed will vary depending on your particular situation and the error involved.
Error MessageCause and Remedy
A fault has occurred.
Switch Off the Machine and then On.
(XXX-XXX)[Cause] An error occurred.
[Remedy]Turn off the power, wait until the touch screen goes dark 
(about 10 sec.), and then turn on power again.
If the message...