Vodavi Triad 1/2/3 Product Description Manual

2-14 Ans we rin g Ma chine Emul at io n
Answering Machine Emulation
Whe n a call i s sen t to a voi ce mai lb ox, t he st at ion as socia te d wi t h t hat
mai lb ox c an pr ess a pr e-p rogr amm ed but ton to li st en to the c a ll er
le avi ng the voi ce mai l mes sage . If the ma il box owner de cid es to spe ak
with the caller, they can press the pre-programmed button and connect
to the c a ll er .
Two methods of notification are a vaila ble , a ring mode or a spe ake r
mode. These methods are...

Auto ma ti c C al l D is tr i but i on (AC D ) 2- 15
Automatic Call Distribution (ACD)
The ACD feature is available with optional software.Whe n pur chas ed,
Uniform Call Distribution (UCD) is not used and is replaced by the ACD
functions identifie d b elow.
Sixteen Autom atic C all D is trib ution ( AC D) g roups can be progra mmed,
ea ch contain ing up to 252 station numbe rs (up to the s ystem station
maxi mum).
Each group is a ssigne d a pilot num ber. When this numbe r is dialed, the...

2-16 Aut om atic Cal l D ist ribu tio n ( ACD )
He l p Re q ue s t-- T he HELP fea tur e prov id es a m eans for a n A CD age nt to
si gnal t he ass igne d supe rv isor f or ass ist an ce . Whi le on a cal l, t he agen t
can p re ss th e H ELP b utt on t o s igna l the a ssi gne d sup er vi sor . T he
supe r vis or may re spond by usi ng t he HEL P but ton and the ACD Bar ge -I n
fea tur e .
Call Qu alification-- T his fe at ure pr ovi de s a mea ns for an a gent on A CD
calls to e nter code s that id...

Auto ma ti c C al l D is tr i but i on (AC D ) 2- 17
Incomi ng CO Di rect Ri ngi ng
CO Li nes can be pr ogra mme d t o r ing di re ctl y i nt o an AC D g roup. Whe n
al l a gent s a re bus y and RA N i s e nab le d, t he syst e m ans wer s t he ca ll er and
presents the first RAN announcement automatically.
No -An s wer Re ca ll Ti m er
If a call routed to a station via ACD is not answered by the ACD
Ag ent / St at ion bef ore t he No-A nsw er R ec a ll t ime r exp ir es , t he c al l is
re tu rne d t o...

2-18 Aut om atic Cal l D ist ribu tio n ( ACD )
Ove rf low St ati on For wardi ng
The Overflow Station Forwarding feature allows ACD calls reaching the
ACD Overflow Station to call forward to another station. This is allowed or
den ie d on a s ystem- wid e b asi s. On ce e nabl e d i n pr ogr ammi ng, an AC D
Ov er flo w st at ion ca n Busy/ No- An swer for war d t o Voi ce Mai l Group s, A CD
Grou ps, Hunt Groups and stations .
If the AC D Overflow s ta tion is busy or does not a nswer b efore the...

Auto ma ti c C al l D is tr i but i on (AC D ) 2- 19
Su per vis or Po si tio ns
Lo gin /L og out Fe a tur e-- The S upervisor Log in/Logout f eature p rov ides
a m eans for a sup ervisor to log in to one of the AC D g roups .
The S uper vi sor I D e nt er ed in the l ogi n pr oc es s i de nti fi es t he s upe rv isor
for the specific ACD group to which they are assigned. A supervisor can
log into any ACD group from any station in the system. However, to let
the s upervisor mon itor with b arge- in fea...

2-20 Aut om atic S el ectio n/ Line Access
Supervisor/Agent Calls in Queue Status Display
The C all s in Que ue St at us D is pla y fe at ur e p rov ide s a me ans for an age nt
and ACD supervisor to view the status of their ACD group.
Thi s dis pla y i s an i dl e s ta te di sp lay and pr ompt s a sup er vi sor t hat age nt s
in the group are h aving p roblem s a nswe ring a ll their calls . T he dis pla y
te lls the a gent a nd their sup ervisor how m any ca lls a re in que ue , how
many age nts are...

Auto ma ti c N i ght S er vi ce 2- 21
Automatic Night Service
The sy stem may optiona lly be p rogrammed to go in and out of night
se rvice automatica lly. This m ethod d oes not re quire the Attend ant to
activate or deactivate night service on a daily basis.
The automatic night service is enabled and disabled on a programmable
daily schedule including Saturday and Sunday. A time can be set to
ena ble N ight S er vi c e a nd t o D is abl e Nigh t Ser vi c e on a per d ay b asi s.
Auto matic Pause...

2-22 B ackgro und Mu sic
Ba c kgr ou nd Mu si c
Each digital telephone user may receive music over their speaker when
an o ptional mu sic source is connected to the system. The Background
Music featu re can be allowed or denied on a sys tem-wide bas is by
pr ogra mmi ng.
Ba t te r y Ba c k-Up ( Memo r y)
A lithium battery is located on the Master Processor Board (MPB) of the
Tri a d 1 /2 /3S ystem to protect sys tem memory in cas e of commercial
powe r outa ge or t he sy st em power b ei ng t ur ned off...

Ca ll Co verage 2-23
The cost information is p rogramm able b y s electing one of the 16 route
li st t abl es an d one of the four t i me per io ds. Thi s a ll ows the us er t o
progra m four s epa ra te costs bas ed on the time of d ay f or each of the 16
route s. The costs entered in the tab le s is a cos t for one minu te , how eve r,
costs a re calcula te d us ing a 1/10th of a m inute value . T hes e cos ts are
roundeddownandarebasedonthestarttimeofthecall,evenifthecall
exten ds into a differe nt...