Vodavi Starplus Triad S Installation Manual

							4-8 Keys et Self Tes t
Single Li ne Tele pho nes
The following applies to all 2500 type single line telephones connected
to the s yst em.
DS S/ D L S C on so le
The following applies to DSS/DLS Consoles:
Table 4- 3: Single Line Telephone
Sy mpt o m A c ti o n
Ph on e wil l n ot di al ou t Verify co rrec t SLT ty p e pr og ra mmed in sta tio n
id enti fic at ion . Ver ify lin e g rou p ac cess
pr og ra mmi ng .
No ri ng in g t o p ho ne Ch eck C O lin e ri ng in g assi gn men ts in
pr og ra mmi ng .
Mes s a ge w ai tin g la mp d oes n ot wor k Ch eck s t at ion ID a s s ig nm ent in pr og ra mmi ng .
Make sure the MSGU is installed on the CSIB.
Canno t c all anot her i nt erco m stat ion Check o ff ho ok preference pro gramm ing. Put
all unused CO lines in a CO line group not
cu rren tly b ein g u sed.
Tabl e 4 -4 : D S S/D LS C on so l e
Symptom Action
Bu tto ns o n DSS/D L S do n ot fu n cti on as
la b eledC h eck sta ti on id ent ific a tio n a ssig n ment in
p ro gr am min g for cor rec t D SS ma p assi gn men t.
Pressing buttons on DSS does not
activat e keysetDSS must be assigned to keyset in station ID
p ro gr am min g.
No p owe r V e rif y u nit is c on ne c te d to th e co rre c t t yp e
st a tio n b oa r d (d ig ita l or el ect ron ic ). 
						

							CO L ine Card Funct ion s 4-9
CO Line Card Functions
The system can be equipped with either a CKIB or CSIB line interface card.
Each card type contains three (3) Loop Start CO lines.
Table 4- 5: CO L ine Loop Start Board (CKIB/CSIB Board)
Sym pt om Ac t io n
3 loop start CO li nes on the syst em do not
wor kChe ck or change card. Check CO line
d ema rc at io n.
CO l in e(s) d oes n o t ri ng C he ck CO l in e rin g assi gn men t in
p ro gra m min g.
No ise o r c ross-t al k on th e lin e C he ck CO l in e at d ema rca ti on for cro ss-ta lk .
Che ck wit h different card at different stati on. 
						

							4-10 Sys tem Fun ctio ns
Sy s t e m F u n c ti o n s
The following f unctions a re related to sy stem res ources a nd the comm on
equipment boa rds controlling them.
Tabl e 4 -6: Sys te m Fu n c ti o n s
Symptom Action
Bas ic KS U a nd MBU
Co mp let e system fa ilu re Ver ify tha t po wer sw itc h i s on , p ower co rd is
plugged i n. Chec k po wer LED o n MB U (left edge
o f ca r d ) . Ve r i fy P M U w as i ns t al le d wi t h so f t w ar e.
Any co rrec tl y ac ti vated featu re d oes n ot
wor k pr op erlyChec k system p rog ramm ing rel ated to sp ec ific
feature.
Loss of system intercom dial tone and cal l
pr oc e s si ng to ne sChec k off hoo k preferences, headset mo de, and
verify o n another t elepho ne.
Lo ss of c ust omer da ta b a se p rog ra mm ing Ver ify sta tus of in it ia liz at io n sw itc h, d a ta b ase
b ack up b atter y c on nec ti on , b at tery vol tag e,
a nd s y s te m p ro gr am min g.
Customer database c annot be pr ogrammed Ver ify that no one else i s acc essi ng dat abase
p rog ra mm in g. C hec k RS232 ca b le a nd v erify
p rog ra mm in g w as per for med from Sta tio n 1 00.
Mo dem Un i t (MO DU )
Cannot access system database
pr og rammi ng rem otel yVer ify mod em inst a lla ti on a nd p rog ra mm ing .
Chec k modem baud r at e.
M is cel l aneo us Int erfac e Bo ard (M ISU)
Musi c C h an nel 2 is no t fun c tio ni ng Ver ify MSU is inst a lled a nd c hec k m usi c so urc e.
Canno t c om munic ate wi th ext ernal devic es Chec k the baud r at e pr ogrammi ng and the
C OMM po rt selec tio n an d ca b le.
DTMF Receiver Unit (DTMF-A)
DTMF si ng le li ne t elep ho nes c a nn ot di al ou t Ver ify DTMF-A i s in sta lled . 
						

							Remo t e Mai n tena nce 4 - 11
Remote Maintenance
General Overview
TheRemoteMaintenancefeatureallowsauthorizedpersonneltosurvey
sys te m, slot c on figur at i on i nfor mat ion and prog ram ming . T his c an be
done through the op tional mod em or data te rminal conne cte d v ia th e
RS-232C port on the option al MIS U Module. The comm ands are entered
fr om a key boar d a nd ar e li mi te d t o t hos e l is te d.
Overview of Maintenance Commands
There are four basic commands available in the Remote Maintenance
feature. All commands begin with a single character, followed by a space,
another cha ra cte r and a n optional digit or d igits . All command s are
terminated with the  key.
Maintenance Password
The Main te nance fea tur e, li ke Pr ogr ammi ng, i s e nte re d vi a a six -char act er
al phanum er ic s tr i ng. T he pas swor d p romp t is gi ven by pre ss ing 
at the device connected to the RS232 port. After the prompt displays,
ent er t he pa sswo r d, the n p re ss . P ro pe r ent r y o f the p ass wo rd
displays the ma intena nce p romp t. The Mainte nance pa ssword is: CON FIG 
						

							4- 12 Re mo te M ai nte nance
Exit Maintenance
The E xit comma nd te rminates the current Maintena nce fea ture se ssion.
The Exit command format is: maint>x
Figure 4-1: Maintenance Help Menu
Sys te m Co nf igu ration
Figure 4- 2is a configuration of theSTARPLUSTr iad-SS yst em and di spl ays
what is printed when the installer typesdsat t he mai nt>
pr ompt .
.
F igure 4 -2: Sy st em Conf igurat io n 
						

							Remo t e Mai n tena nce 4 - 13
Where:
†Colu mn 1lists the card slot.
†Colu mn 2l is ts car d t ype of t hat car d sl ot .
†Colu mn 3l is ts c ar d s ta tu s :
OOSstatus ca n indica te the entire card is out of service, or a specif ic
st at ion is not i nst al le d or i nst al le d bu t n ot oper at iona l.
INSstatus can indicate a specific station is installed and operating
correctly.
†Colu mn 4lists card options.
†Colu mn 5lists firmware version of card.
Station Configuration
Figure 4- 3illustrate s what is p rinted out when the installe r ty pes
ds1at the maint> prompt. 
						

							4- 14 Re mo te M ai nte nance
Figure 4-3: Station Configuration
CO Li ne Co nf iguratio n
Figure 4- 4illustrates a representation of what is printed out for slot two
when a LCOB is installed in that slot and:
The i nst al le r typ esds2at th emaint>pr omp t.
Co lu mnIn d ica tes:
1StationNumber
2 St ation Type (keyset, DSS, SLT )
Keyset - ID 0 = K ey statio n
DX X 1 = DS S M a p 1
DX X 2 = D S S M a p 2
DX X 3 = D S S M a p 3
DX X 4 = D S S M a p 4
DX X 5 = D S S M a p 5
SLT - I D 6 = S LT
SLT w /L a m p - I D 7 = SLT w /M e s s a g e Wa i t i ng
3Status:
†OOSsta tus ca n i nd ic a te th e ent ire c a rd is o ut of ser vi ce; a sp eci fic sta tio n
is n ot in sta lled ; o r i nsta l led bu t n ot op era ti on al .
†INSstatus can indicate a specific station is installed and operating
co rrec tl y.
4 Whether or not the station has an LCD Display
5 State of the device 
						

							Remo t e Mai n tena nce 4 - 15
Figure 4-4: CO Line Configuration
Column
In di ca tes:
1COLineNumber
2 Status:
†OOSst atus can indicate the ent ire card isoutofservi ce.
†IN Sstatus can indicate a board stat ion isin-servic e and operati ng
co rrec tl y.
I nc om in g = I nc omi ng C O lin e ca l ls a re a ll owed
Ou tg oi ng = Out go ing C O lin e c al ls a re a ll owed
B ot hw ay = B oth in co mi ng a nd ou tg oi ng CO l in e ca ll s a re a llo wed
For example, Outgoing Enabled indicates the CO line is active in the system.
Outgoing Disabled indicates that the Attendant has disabled the CO line for
outgoing access.
3 W het her CO L in e is P ulse o r D TMF (pr og ra mma b le o p tio n)
4 W het her CO L in e is a C O L ine or a P BX L in e (pro gr a mma b le o pt ion )
5 CO line State 
						

							4- 16 Re mo te M ai nte nance
Event Tr ac e Buf fer
TheEventTraceBufferisusedtostoreanddumpeventtraces(upto30)
tha t occur jus t prior to aSTARPLUSTri ad- SS yst em soft or ha rd re st ar t.
These can then be reviewed by authorized personnel to aid in system
troubles hooting.
The ba si c for mat for t he comman ds a re as fol lo ws:
Tabl e 4 -7 : Eve n t Tr ace Bu ffe r Co m man d s
Command Function
t  Di splays the current st at us of the Event Trace B uffer.
t 0 Tur ns t he Trace b u ffer OFF.
t 1  Tur ns t he Trace buffer ON t o r ecor d events prio r to a soft
system reset.
t 2  Tur ns t he Trace buffer ON t o r ecor d events prio r to a har d
system restar t.
t 3  Tur ns t he Trace b u ffer ON t o rec or d event s pr io r to eith er a so ft
r eset or a hard system restart .
d e  D u mp s Trac e Even ts sto red fr om last sy stem reset (so ft o r h ar d).
d b  P ermi ts main ten anc e per son nel to d eter min e th e b usy statu s
o f a ll th e bu s y k e y s e ts a nd C O Li ne s in th e s y s te m , i nc lu di ng t he
T1 lin es.
r sXX X  P ermi ts a sp ecifi c stat ion to b e reset.
r cXXX  P ermi ts a specifi c CO Li ne t o be reset .
Press the Esc k ey to abort th e D ata Du mp and retu rn to th emaint>
promp t. 
						

							Remo t e Mai n tena nce 4 - 17
DT M F R ece iver Tra ce
The CONFIG utility allows technicians to take specific DTMF receivers
in/out of serv ice. T his is us eful fo r troublesh ooting D TMF receiver
pr oble ms to is ola te a spe c if ic D TM F re c ei ve r t hat m ay b e f aul ty.
1. Conne ct a PC with co mmunica tion s oftware to the I/O port 1 on the
MISU.
2. At the ENTER PASSWORD> prompt, typeCO N F IGand pre ss [EN TE R] .
Basi c F orma t for Comma nds:
d< space>r< return >- t o d isp lay t he s ta tu s o f al l D TM F re c ei ver s in
the s yst em.
The display shows the receiver number, cabinet location, card slot
location, receiver status, and state of the receiver.
Making a Receiver Busy:
d< space>rXX- W her e X X i s t he s pe ci fi c re cei ve r num ber t o
make b usy.
Maki ng a Rece ive r A vai la ble :
d< space>rXX- W her e X X i s t he s pe ci fi c re cei ve r num ber t o
make av ail ab le.