Vodavi Starplus Sts Key System Installation Manual

							Remote Maintenance4-13
Chapter 4 - Maintenance and Troubleshooting
Event Trace Buffer
The Event Trace Buffer is used to store and dump event traces (up to 30) that occur just prior 
to an STS system soft or hard restart. The data can then be reviewed by authorized personnel 
to aid in system troubleshooting.
The basic format for the system commands are as follows:
s
Table 4-7: Event Trace Buffer Command
Command Function
t  Displays the current status of the Event Trace Buffer.
t 0 Turns the Trace buffer OFF.
t 1  Turns the Trace buffer ON to record events prior to a 
soft system reset.
t 2  Turns the Trace buffer ON to record events prior to a 
hard system restart.
t 3  Turns the Trace buffer ON to record events prior to 
either a soft reset or a hard system restart.
d e  Dumps Trace Events stored from last system reset 
(soft or hard).
d b  Permits maintenance personnel to determine the 
busy status of all the busy keysets and CO Lines in 
the system, including the T1 lines.
r sXXX  Permits a specific station to be reset.
r cXX X Permits a specific CO Line to be reset.
Press the  key to abort the Data Dump and return to the maint> prompt. 
						

							4-14Remote System Monitor
Chapter 4 - Maintenance and Troubleshooting
DTMF Receiver Trace
The CONFIG utility allows technicians to take specific DTMF receivers in/out of service. This is 
useful for troubleshooting DTMF receiver problems to isolate a specific DTMF receiver that may 
be faulty.
1. Connect a PC with communication software to I/O port 1 on the MBU.
2. At the ENTER PASSWORD> prompt, type [config] and press .
Basic Format for Commands
dr - to display the status of all DTMF receivers in the system.
The display shows the receiver number, cabinet location, card slot location, receiver status, 
and state of the receiver.
Examples
Making a Receiver Busy:
drXX - (XX is the receiver number to make busy.)
Making a Receiver Available:
drXX - (XX is the receiver number to make available.)
Remote System Monitor
General Overview
The Remote System Monitor feature provides access to the installed system for diagnostic 
purposes. These capabilities benefit service personnel enabling them to support the end user.
Different levels of access, via password, allows authorized personnel to trace, monitor and 
upload critical information directly from the STS System. This provides a more accurate means 
of acquiring system information that leads to a quick resolution of problems that may occur. 
This is all done without interfering with ongoing call processing or normal system operation, 
and in many cases may be performed without a site visit. The optional 9600 baud modem is 
used for remote access.
Capabilities allowed and reserved for this high level troubleshooting include the following:

Monitor Mode

Enable and Disable Event Trace

Dump Trace Buffer (upload) 
						

							Remote System Monitor4-15
Chapter 4 - Maintenance and Troubleshooting
Monitor Password
The Monitor feature, like Maintenance, is entered via a six-character alphanumeric string. The 
password prompt is accessed by pressing the  key at the PC connected to the
RS232-1 port (COM1) of the BKSU or connected to the modem. After the prompt displays, type 
the password, then press . Proper entry of the password results in the mon> prompt.
» The Maintenance password is: etrace
Help Menu
A convenient Help Menu is provided by typing [?], then pressing . The following screen 
displays:
Figure 4-5: Help Menu
Dump Memory Data
Three options allow the memory structure to be dumped for viewing. The options are entered 
as follows:
c[c]–Dump CO Line memory structure
s[s]–Dump Station memory structure
d[a][a]–Dump a memory address structure
The data obtained from these commands is in hexadecimal format and is used primarily for 
manufacturer-level support.
The Remote Monitor feature is intended for use only under the guidance and 
instruction by authorized personnel from Vodavi Technical Support. Care and 
caution must be observed when using this feature as permanent damage to the 
software structure can occur.
Press the  key to abort the Data Dump and return to the mon> prompt. 




	


										
	

					
	





		
				
		

							
		

				
	


							
	
	
	

										
	
	

	

							
	

	
	

										
	

	
										
	



 
	
									
	
	

	

	
						
	


										
	
	

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							4-16Remote System Monitor
Chapter 4 - Maintenance and Troubleshooting
Event Trace Mode
The T command enables and disables the STS System Trace mode. While the trace mode is 
enabled events for the trace desired displays on the monitor, printer or PC connected to the STS 
system. To view the current status of the trace mode type [t] and press  at the mon> 
prompt, the following screen displays:
Figure 4-6: Trace Mode Status
1. To enable an Event Trace, type t (space bar).
2. Indicate type of trace desired [d], where d is determined as follows:
3. Enter the specific board, CO line or Station number of the trace desired, or type all when 
all boards, CO lines or Stations events are desired.
001-028= CO Line port
100-149=  Station location
All = All Boards, CO lines or Stations
B Board event trace (traces events associated with PCB)
M Miscellaneous State event trace
P Pulse Coded Modulation (PCM) traces events associated with voice 
communications
C CO Line (LCOB) States (traces events associated with CO Line activity)
S Station (STA) States (traces events associated with Station activity)
E Error Messages (traces error messages)
Q Queue (QUE) Events (traces queuing events: DTMF receiver, UCD, LCR, etc.)
D D = Device Command (traces commands to peripheral devices)



	









	

 

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							Remote System Monitor4-17
Chapter 4 - Maintenance and Troubleshooting
4. Press  to enable the trace. A screen similar to the following displays:
Figure 4-7: Enable Event Trace
5. To disable or turn off a particular trace mode, do not enter a specific board, CO Line or 
Station Number (e.g., ts to disable station event trace).
To have event traces displayed on the screen, exit the MONitor mode by typing X at the 
mon> prompt.
After exiting the event(s), the trace begins as shown in Figure 4-8.
Modify Memory Command
The Modify Memory command is for “engineering use only”.
Unless instructed by personnel at Vodavi Technical Support, do not leave the trace mode 
enabled for extended time periods. The system dumps the requested event(s) trace which 
may use up paper or fill memory buffers on the collecting device. It is recommended that 
the trace events be disabled (turned off) for all event(s) traces before leaving the system 
site unless otherwise instructed by Technical Support.
Using this command can alter or damage the STS System operating database which can result in 
system malfunction. If this occurs, power the system down and re-initialize the database, then 
completely reprogram the customer programming data. 
						

							4-18SMDR
Chapter 4 - Maintenance and Troubleshooting
Exit the Monitor Mode
The Exit command terminates the current Monitor enable/disable session. If Event(s) Trace was 
or is still enabled, event records display only after exiting the MONitor mode.
» The Exit command format is: mon> x
Figure 4-8: Event Trace
SMDR
The SMDR feature provides detailed records of all outgoing and/or incoming, long distance 
only or all calls. The SMDR Qualification Timer determines the time needed to determine a valid 
SMDR call for reporting purposes. By default, this timer is set to 30 seconds and is variable from 
00-60 seconds in one-second increments. This feature is enabled or disabled in system 
programming. By default, SMDR is disabled and set to record long distance calls only.
A printout format of 80 characters maximum or 30 characters maximum may be selected in 
system programming. The standard format is 80 characters per line. A 30-character format 
generates three lines per message.


	

	






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							SMDR4-19
Chapter 4 - Maintenance and Troubleshooting
If the SMDR feature is enabled, the system starts collecting information about the call as soon 
as it starts and terminates when the call ends. If the call was longer than 30 seconds, the 
following information is printed:
Figure 4-9:  SMDR Printout
80 character format - Outbound Call to a Dialed Number:
1 234 56 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA   CO TOTAL    START   DATE   DIALED
100 001 00:00:38 13:57 01/15/01 O2956006
80 character format - Outbound Call to an Extension:
1 234 56 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA   CO TOTAL    START   DATE   DIALED
100 031 00:00:08 13:58 01/15/01 O2108 **
  **CALL TO HOWARD
80 character format - Outbound Call to an Extension:
1 234 56 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA   CO TOTAL    START   DATE   DIALED
102 031 00:00:11 13:59 01/15/01 O2101 **
  **CALL TO STA2101
80 character format - Inbound Call from an Extension:
1 234 56 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA   CO TOTAL    START   DATE   DIALED
100 031 00:00:03 13:59 01/15/01 I2108 **
  **HOWARD CALLING - continued on next page -
80 character format - Inbound Call to a Station From CO Line 1 with No Caller ID:
1 234 56 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA   CO TOTAL    START   DATE   DIALED
100 001 00:00:04 13:59 01/15/01 I
LEGEND:
- AAAA = Station originator or Trunk on DISA and Off-Net (CO Line) calls.
- BBB  = Outside line number
- HH:MM:SS = Duration of call in Hours, Minutes and Seconds
- HH:MM = Time of day (start time) in Hours and Minutes
- MM/DD/YY = Date of Call
- H = Indicates call type:
“I” = Incoming*
“O” = Outgoing
“T” = Transferred*
“U” = Unanswered calls for ICLID SMDR call records
- CC....CC = Number dialed
- GG....GG = Last Account code entered (optional)
- (CR) = Carriage return
- (LF) = Line Feed 
						

							4-20SMDR
Chapter 4 - Maintenance and Troubleshooting 
						

							Index - i
Index
A
AC Power Plug 3-8
Add-On Boards 1-8
ANI 3-18
ANI/DNIS 3-18
Audible Signals 2-6
Automatic Number Identification (ANI) 3-18
B
Backboard Installation 3-4
Basic Cabinet 1-4
Basic Key Set Unit 1-4
Basic System Configuration 1-4
Battery Backup Duration 3-7
Battery Backup Unit Installation 3-7
BKSU 1-4
BKSU/MBU Assembly 3-11
Board Capacity 3-9
Built-in Power Supply 1-6, 3-7
C
Cable Connections 3-8
Card Slot Configuration 3-9
Card Slot Positions 3-10
CIDU 3-15
CIDU (for Built-In LCOB) 3-12
CO Champ Connectors 3-26
CO Interface Boards 1-7
CO Line Card Functions 4-7
CO/Station Wiring 3-24
Configuration Tables 2-3
D
Dialed Number Identification Service (DNIS) 3-
18
Dialing Specifications 2-7
Digital Keyset - Wall Mounting 3-28
Digital Keyset & Terminal Wiring 3-27
Digital Telephone Interface Board
8 port - built-in 3-12
8 port - optional 1-6
Dimensions and Weights 2-8
DNIS 3-18DSS LED/Button Test 4-5
DTIB 3-12
8 port - built-in 3-12
8 port - optional 1-6
DTMF Tone Detection Units 3-20
DTRU4 3-20
Dump Memory Data 4-15
E
EKSU 1-6
Electrical Specifications 2-8
Environmental Specifications 2-8
Expansion Board Installation 3-14
Expansion Cabinet 1-6
Expansion Key Service Unit 1-6
Extension Boards 1-6
G
Grounding 3-6
H
Headset Installation 3-29
Help Menu 4-15
I
Installing a Headset 3-29
K
Key Service Unit 1-4
Keyset
Button Test 4-5
LCD/LED Test 4-4
Self Test 4-4
Keyset - Wall Mounting 3-28
Keyset/Headset Installation 3-28
KSU
AC Power Plug 3-8
Grounding 3-6
Mounting 3-5 
						

							Index - ii
L
LCOB (4 CO Lines w/Caller ID)
Built-In LCOB 3-12
Optional LCOB 1-7, 3-14
Lightning Protection 3-8
Loop Start CO Interface Board (w/Caller ID)
Built-In LCOB 3-12
Optional LCOB 1-7, 3-14
M
Main Board Unit (MBU) 1-5
Maintenance Password 4-9
Message Wait Unit (MSGU48) 1-8, 3-15
Miscellaneous Specifications 2-7
Modem Unit (MODU) 1-8
Modem Unit (MODU) Installation 3-21
MODU 1-8, 3-21
Monitor Password 4-15
Mounting the KSUs 3-5
MSGU48 1-8, 3-15
P
Part Numbers 2-9
PCB Handling and General Installation 3-9
Phase Lock Loop Unit (PLLU) 1-8, 3-19
PLLU 1-8, 3-19
Power Line Surge Protection 3-8
Power Supply (Built-In) 1-6, 3-7
Power Up Sequence 3-30
R
Remote Maintenance 4-9
Remote System Monitor 4-14
S
Single Line Adapter 3-23
Single Line Telephone Interface Board
2 port with built-in msg wait 1-5, 3-13
4 port optional SLIB4 1-7, 3-15
Single Line Telephone Wiring 3-27
Site Preparation 3-3
SLIB2 w/built-in msg wait 1-5, 3-13
SLIB4 (4 port) 1-7, 3-15
SMDR 4-18
Station Champ Connectors 3-25Station/CO Wiring 3-24
Surge Protection 3-8
System
Backup Duration 3-7
Capacities 2-3
Checkout 3-29
Commands
DTMF Receiver Trace 4-14
Event Trace Buffer 4-13
Event Trace Mode 4-16
Exit Maintenance 4-9
Exit Monitor Mode 4-18
Modify Memory 4-17
Functions 4-8
Part Numbers 2-9
Programming and Verification 4-3
T
T1 Interface Board (T1IB) 1-7, 3-16
T1IB 1-7, 3-16
Telco to T1IB Interconnect Diagram 3-19
Telephone and Terminal (Troubleshooting) 4-3
Tone Specifications 2-6
V
Visual Signals
CO Line Buttons 2-4
DSS/BLF Buttons 2-5
Feature/Function Buttons 2-5
Visual Specifications 2-4
CO Line Buttons 2-4
DSS/BLF Buttons 2-5
Feature/Function Buttons 2-5
W
Wall Mounting the Digital Keyset 3-28
Wiring
Digital Keyset & Terminal 3-27
Single Line Telephone 3-27