Vodavi Starplus Sts Key System Installation Manual

Remote Maintenance4-13
Chapter 4 - Maintenance and Troubleshooting
Event Trace Buffer
The Event Trace Buffer is used to store and dump event traces (up to 30) that occur just prior 
to an STS system soft or hard restart. The data can then be reviewed by authorized personnel 
to aid in system troubleshooting.
The basic format for the system commands are as follows:
s
Table 4-7: Event Trace Buffer Command
Command Function
t  Displays the current status of the Event Trace Buffer.
t 0 Turns the Trace buffer...

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Chapter 4 - Maintenance and Troubleshooting
DTMF Receiver Trace
The CONFIG utility allows technicians to take specific DTMF receivers in/out of service. This is 
useful for troubleshooting DTMF receiver problems to isolate a specific DTMF receiver that may 
be faulty.
1. Connect a PC with communication software to I/O port 1 on the MBU.
2. At the ENTER PASSWORD> prompt, type [config] and press .
Basic Format for Commands
dr - to display the status of all DTMF receivers in the...

Remote System Monitor4-15
Chapter 4 - Maintenance and Troubleshooting
Monitor Password
The Monitor feature, like Maintenance, is entered via a six-character alphanumeric string. The 
password prompt is accessed by pressing the  key at the PC connected to the
RS232-1 port (COM1) of the BKSU or connected to the modem. After the prompt displays, type 
the password, then press . Proper entry of the password results in the mon> prompt.
» The Maintenance password is: etrace
Help Menu
A convenient Help Menu is...

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Chapter 4 - Maintenance and Troubleshooting
Event Trace Mode
The T command enables and disables the STS System Trace mode. While the trace mode is 
enabled events for the trace desired displays on the monitor, printer or PC connected to the STS 
system. To view the current status of the trace mode type [t] and press  at the mon> 
prompt, the following screen displays:
Figure 4-6: Trace Mode Status
1. To enable an Event Trace, type t (space bar).
2. Indicate type of trace desired...

Remote System Monitor4-17
Chapter 4 - Maintenance and Troubleshooting
4. Press  to enable the trace. A screen similar to the following displays:
Figure 4-7: Enable Event Trace
5. To disable or turn off a particular trace mode, do not enter a specific board, CO Line or 
Station Number (e.g., ts to disable station event trace).
To have event traces displayed on the screen, exit the MONitor mode by typing X at the 
mon> prompt.
After exiting the event(s), the trace begins as shown in Figure 4-8.
Modify...

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Chapter 4 - Maintenance and Troubleshooting
Exit the Monitor Mode
The Exit command terminates the current Monitor enable/disable session. If Event(s) Trace was 
or is still enabled, event records display only after exiting the MONitor mode.
» The Exit command format is: mon> x
Figure 4-8: Event Trace
SMDR
The SMDR feature provides detailed records of all outgoing and/or incoming, long distance 
only or all calls. The SMDR Qualification Timer determines the time needed to determine a valid 
SMDR...

SMDR4-19
Chapter 4 - Maintenance and Troubleshooting
If the SMDR feature is enabled, the system starts collecting information about the call as soon 
as it starts and terminates when the call ends. If the call was longer than 30 seconds, the 
following information is printed:
Figure 4-9:  SMDR Printout
80 character format - Outbound Call to a Dialed Number:
1 234 56 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY...

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Chapter 4 - Maintenance and Troubleshooting 

Index - i
Index
A
AC Power Plug 3-8
Add-On Boards 1-8
ANI 3-18
ANI/DNIS 3-18
Audible Signals 2-6
Automatic Number Identification (ANI) 3-18
B
Backboard Installation 3-4
Basic Cabinet 1-4
Basic Key Set Unit 1-4
Basic System Configuration 1-4
Battery Backup Duration 3-7
Battery Backup Unit Installation 3-7
BKSU 1-4
BKSU/MBU Assembly 3-11
Board Capacity 3-9
Built-in Power Supply 1-6, 3-7
C
Cable Connections 3-8
Card Slot Configuration 3-9
Card Slot Positions 3-10
CIDU 3-15
CIDU (for Built-In LCOB) 3-12
CO...

Index - ii
L
LCOB (4 CO Lines w/Caller ID)
Built-In LCOB 3-12
Optional LCOB 1-7, 3-14
Lightning Protection 3-8
Loop Start CO Interface Board (w/Caller ID)
Built-In LCOB 3-12
Optional LCOB 1-7, 3-14
M
Main Board Unit (MBU) 1-5
Maintenance Password 4-9
Message Wait Unit (MSGU48) 1-8, 3-15
Miscellaneous Specifications 2-7
Modem Unit (MODU) 1-8
Modem Unit (MODU) Installation 3-21
MODU 1-8, 3-21
Monitor Password 4-15
Mounting the KSUs 3-5
MSGU48 1-8, 3-15
P
Part Numbers 2-9
PCB Handling and General...