Vodavi Starplus Sts Key System Installation Manual

System Programming and Verification 4-3
Chapter 4 - Maintenance and Troubleshooting
System Programming and Verification
System operation should be verified as per the programmed customer database once all 
customer database programming is completed. A hard copy of the customer database can be 
printed from the system and should be kept on-site and up-to-date for future reference.
The STS System is a highly-featured digital switch and, as such, feature activation can 
sometimes be mistaken for improper...

4-4Keyset Self Test
Chapter 4 - Maintenance and Troubleshooting
Keyset Self Test
The STARPLUS STS System contains a test mode feature that supports off-line testing of digital 
keysets and DSS units. The term off-line means that the unit under test is operationally 
disconnected from the switch during the test operation. Keysets not under test continue to 
operate in the normal manner. Tests are provided to verify the keyset and DSS LED, LCD, and 
keyboard button operations.

The test mode is entered by...

Keyset Self Test4-5
Chapter 4 - Maintenance and Troubleshooting
Keyset Button Test
1. Press a keyset button to turn on the LED and display an LCD message identifying the 
button number.
Each time the selected fixed feature button is pressed it sequences through the table of 
flash rates available. Refer to Table 4-1: Flash Rates.
2. Press the dial pad keys to display an LCD message that indicates which digit was pressed.
Depressing the H-T-P switch from one position to another displays one the following...

4-6Keyset Self Test
Chapter 4 - Maintenance and Troubleshooting
Conditions
Test mode interrupts the normal operation of a keyset or DSS.
Key Telephones/Terminals
The following actions apply to multi-line key telephones:
Single Line Telephones
The following applies to all 2500-type single line telephones connected to the system.
Table 4-2: Key Telephones/Terminals
Symptom Action
No power to keyset Verify that keyset is connected to correct 
type of station card.
No handsfree answer-back on intercom On...

CO Line Card Functions4-7
Chapter 4 - Maintenance and Troubleshooting
DSS/BLF Console
The following applies to DSS/BLF Consoles:
CO Line Card Functions
The following applies to LCOB interface cards. Each LCOB contains four Loop Start CO lines.
Table 4-4: DSS/BLF Console
Symptom Action
Buttons on DSS/BLF do not func tion as 
labeledCheck station identification assignment 
in programming for correct DSS map 
assignment.
Pressing buttons on DSS does not 
activate keysetD SS  mu s t  b e a ss ig ne d t o ke...

4-8System Functions
Chapter 4 - Maintenance and Troubleshooting
System Functions
The following functions are related to system resources and the common equipment boards 
controlling them.
Table 4-6: System Functions
Symptom Action
Basic KSU and MBU
Complete system failure Verify that power switch is on, power 
cord is plugged in. Check power LED on 
MBU (near transformer).
Any correctly activated feature does not 
work properlyCheck system programming related to 
specific feature.
Loss of system intercom...

Remote Maintenance4-9
Chapter 4 - Maintenance and Troubleshooting
Remote Maintenance
General Overview
The Remote Maintenance feature allows authorized personnel to survey system, slot 
configuration information and programming. This can be done through the optional modem. 
The commands are entered from a keyboard.
Maintenance Command Format
There are four basic commands available in the Remote Maintenance feature. All commands 
begin with a single character, followed by a space, another character and an...

4-10Remote Maintenance
Chapter 4 - Maintenance and Troubleshooting
System Configuration
Figu re 4-2 is a configuration of the STARPLUS STS System and displays what is printed when the 
installer types ds at the maint> prompt.
.
Figure 4-2: System Configuration
Column Indicates the following …
1
Card slot position
2Card type of that card slot
3Card status

OOS status can indicate the entire card is out of ser vice, or a specific station 
is not installed or installed but not operational.

INS status can...

Remote Maintenance4-11
Chapter 4 - Maintenance and Troubleshooting
Station Configuration
Figu re 4-3 is a configuration of the STARPLUS STS System and displays what is printed when the 
installer types ds1 at the maint> prompt.
Figure 4-3: Station Configuration
Column Indicates the following …
1Station Number
2 Station Type (keyset, DSS, SLT )
Keyset -  ID 0 = Key station
DXX 1 = DSS Map 1
DXX 2  = DSS Map 2
SLT - ID 6 = SLT
SLT w/Lamp - ID 7 = SLT w/Message Waiting
3Status

OOS status can indicate the...

4-12Remote Maintenance
Chapter 4 - Maintenance and Troubleshooting
CO Line Configuration
Figu re 4-4 is a configuration of the STS system and displays what is printed for
Slot 5 when the following occurs:
an LCOB is installed in that slot,
-and-
the installer types ds5 at the maint> prompt.
Figure 4-4: CO Line Configuration
Column Indicates the following …
1 CO Line Number
2 Status
OOS status can indicate the entire card is o
ut of service.
INS status can indicate a board station is in-s
ervice and...