Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

STARPLUS @ SPD 4996Digital Key Telephone System
STATlON FEATURE OPERATION
When the agent logs out and removes himselffrom the ACD group, an ACD 
logout event is
sent to the SMDR port, if active.
When an 
&CD agent has a Logim flex but&m!
pmgfammed onto his et&ion, that Hex buttonten be used to Login and Logout of the assignedACD group.Conditions:
If an agent logs into an ACD group from a
station that is logged into another ACD
group, the station will be automatically re-
moved from the previous ACD...

STATION FEATURE OPERATIONSTARPLUS @ SPD 4896Digital Key Telephone System
l Speed dial entries can contain all digits
including the 
[+++I, which will terminate the
entry and return the ACD agent to his CO
party.
D.ACD Agent Queue Status Display
From an idle key telephone:
1.Dial [567] on the dial pad,
or
press pre-programmed* flex button.
2.Dial the three-digit ACD group number (5xx).ON/OFF button LED lights steady.
lThe Agent Queue Status display shows thefollowing information:
ACDSxx 00 CALLS IN QUEUE...

STARPLUS @ SPD 48%
Digital Key Telephone System
STATION FEATURE OPERATIONthat the supervisor is going to log out of,
or
Press a pre-programmed* 
LOGOUT flex but-
ton. (Flex button must have 
575+&x pro-
grammed onto it). The LOGIN flex button LEDwill extinguish. When the supervisor logs out
and removes himself from the ACD group, an
ACD 
logout event is sent to the SMDR port, if
active.
the ACDgroupthatia assignad to
that button.
When an AC5 
Login flex button is...

STATION FEATURE OPERATIONSTARPLUS @ SPD 4896
Digital Key Telephone SystemIf the supervisor wants to change the display to a
different group:
1.Dials the Queue Status code [5771 on the dialpad, followed by the ACD group that he
wishes to observe,
or
Presses the pre-programmed* flex button.
Conditions:To receive the Supervisor’s Queue Status
display, the station must be logged in as a
Supervisor and dial the flex code for the
appropriate group.
ACD Supervisors will receive the Queue
Status display in real...

STARPLUS @ SPD 4996
Digital Key Telephone System
STATlON FEATURE OPERATION
c. When busy station hangs up, you will be sig-
naled.d. Answer the call; station you called will then be
signaled. (If your station is busy when signaled,an automatic MSG will be left at your phone.)
When the Automatic Call Beck Tkner is enabled,a call backmquest will automat&My be invokedanytime a userllstins to intercom busy tone for
a preset period of time.
Only one Call Back request can be left at a 1station; the second...

STATlON FEATURE OPERATlON
STARPLUS @ SPD 4896Digital Key Telephone System
4.Dial the three-digit extension number where
calls are to be forwarded. Confirmation tone
will be heard.5. Replace the handset or press the ON/OFF
button.
Refer to Sec. 305.4, Call Forward-Stations for 8-but-ton operation of this feature.
To remove Call Forwarding:
1.Lift the handset or press the ON/OFF button.2. Press the pre-programmed* FWD button.
Confirmation tone will be heard and the FWD
LED is extinguished.*Refer to Sec....

STARPLUS @ SPD 4896Digital Key Telephone SystemSTATION FEATURE 
OPERATlON
Refer to Sec. 305.4, Call Forward-Stations for 8-but-ton operation of this feature.
To remove Call Forwarding:
1.Lift the handset or press the ON/OFF button.
2. Press the pre-programmed* FWD button.
Confirmation tone will be heard and the FWD
LED is extinguished.*Refer to Sec. 300.37, Flexible Button Assignment.
H.Call Forward - Hunt Groups
If you have been given the ability to forward your
calls:
I.Lift the handset or press ON/OFF...

STATION FEATURE OPERATlON
STARPLUS @ SPD 4896
Digital Key Telephone System
c. Dial parking location (430 to 437) where the call
was parked.
300.18CALL PICK-UP: GROUP
When intercom tone ringing, transferred outside lineringing, recall ringing or initially ringing call is heard
at an unattended telephone:
a. Lift the handset or press the ON/OFF button.
b. Dial [#0] on the dial pad,
or
press the pre-programmed* PICK UP button tobe connected to the calling party.
You must be in the same pick up group as the...

STARPLUS @ SPD 4696
Digital Key Telephone System
STATION FEATURE OPERATION
300.22CO LINE ACCESS
To access outside line:
a. Press idle CO line button, Pool button,
ordial CO line group access code or LCR access
code.b. Dial number desired for outside call.
c. Lift handset to converse or use speakerphone.
300.23CO LINE QUEUING
A station can queue only one line at a time. If you
see that a particular outside line is busy and you wishto be placed on a list waiting for that line to become
available:To Place a...

STATION FEATURE OPERATIONSTARPLUS @ SPD 4696Digital Key Telephone System
2400,4800,9600, 19.2K and 38.4K baud asynchro-
nous.To establish a connection to any idle data port:
a. A user with an associated 
DDIU dials the sta-
tion number of the 
DDIU or the group access
number of the groups that the 
DDIU has been
inserted into or depresses a DSS button repre-senting the DDIU. The key system will then
determine the baud rate setting for the called
DDIU and convert the user’s associated DDIUto the same baud...