Vodavi Starplus Dispatch Revised Technical Manual

							STARPLUSŠDispatch™
&200$1),/(6
6HFWLRQ& ,VVXHD $SULO $SSHQGL[&
3URFHVV1H[W(YHQW
3URFHVVWKHQH[WHYHQWIRUWKLVFKDQ
QHOJURXS7KLVLVXVHGWRVSHHGXS
WKHHYHQWKDQGOLQJEHFDXVHWKHFKDQ
QHOGRHVQRWKDYHWRJREDFNWRWKH
ZDLWVWDWH,IWKHQH[WHYHQWLVDQRWLIL
FDWLRQHYHQWWKHQWKHV\VWHPFDQ
SURFHVVLWPXFKPRUHTXLFNO\WKDQLI
WKHFRPPDQGILOHGLGD4XLWDQG
UHWXUQHGWRWKHPDLQORRS,IQRHYHQWV
DUHGXHIRUWKLVFKDQQHOWKHQWKHQH[W
LQVWUXFWLRQLQWKHFRPPDQGILOHDIWHU
3URFHVV1H[W(YHQWLVH[HFXWHG
$ERUW,I1R3DJHV,IQRSDJLQJEHHSHUILOHVH[LVWWKHQ
DERUW4XLWWKHFRPPDQGILOH
3UHLDOHOD\ [[
3RVWLDOHOD\ [[
8VHWKHSUHDQGSRVWGLDOGHOD\VWR
SDXVHEHWZHHQWDNLQJWKHSKRQHRII
KRRNDQGGLDOLQJ7KHVHVWDWHPHQWV
DUHRQO\XVHIXOLI2II+RRN HOD\HGLV
DOVRXVHG1RUPDOO\WKHVHDUHRQO\
XVHGZKHQWKHH[HFXWLRQRIWKHFRP
PDQGILOHLVSURJUHVVLQJWRRVORZO\WR
XVHWKH6OHHS ;FRPPDQG
/RDG0DLOER[%HHSHU)LOH
/RDGVWKHQH[WSDJLQJEHHSHUILOH
LQWRPHPRU\VRWKDWZKHQLDO0DLO
ER[%HHSHU)LOHLVFDOOHGWKHV\VWHP
GRHVQRWKDYHWRKLWWKHGLVN
3UHYHQW0ER[$V3DJH3UHYHQWVWKHPDLOER[QXPEHUIURP
EHLQJVHQWDVDSDJH
5HVWDUW,I1HZ0HVVDJH
5HVWDUWWKLVFRPPDQGILOHZLWKWKH
VDPHJOREDOPDLOER[LIQHZYRLFH
PHVVDJHVH[LVW
HOHWH$OO1HZ0HVVDJHVHOHWHDOOQHZPHVVDJHVIRUWKHJOR
EDOPDLOER[ 7DEOH& &RPPDQG)LOHV(Continued)
&RPPDQG ([SODQDWLRQ
$33(1,;
& 
						

							
&200$1),/(6STARPLUSŠDispatch™
$SSHQGL[& ,VVXHD $SULO 6HFWLRQ& & 48,&.
&200$164XLFN&RPPDQG FRPPDQGVHTXHQFH!
4XLFN FRPPDQGV DOORZ \RX WR UHSODFH WKH ORQJHU FRP
PDQG VWULQJV DERYH ZLWK VKRUWHU PQHPRQLF GHVFULEHG
EHORZ $GGLWLRQDOO\ SURFHVVLQJ RI WKH FRPPDQG ILOH LV
PXFKIDVWHUZKHQXVLQJPQHPRQLFV 
:DLW)RU(YHQW 6HFRQGV!:DLWVWKHVSHFLILHGQXPEHURIVHF
RQGVIRUDQHYHQW
:DLW5HVXOW; &RPPDQG!8VH:DLW5HVXOW;WREUHDNRXWWKH
PHVVDJH
1HZ0HVVDJHV;;;;;; &RPPDQG!
%DVHGRQWKHQHZPHVVDJHFRXQW
H[HFXWHWKHFRPPDQG$OVRLQGLFDWHV
GLIIHUHQWFRPPDQGVWREHH[HFXWHG
EDVHGRQWKHQXPEHURIQHZPHVVDJ
HV
LDO1HZ0VVJ&RXQW
LDO6DYHG0VVJ&RXQWLDOVWKH70)GLJLWVUHSUHVHQWLQJ
WKH1HZRU6DYHGYRLFHPHVVDJH
FRXQWVIRUWKHJOREDOPDLOER[
*OE0DLOER[ PDLOER[QXPEHU!
&KDQJHWKHJOREDOPDLOER[WRDQHZ
PDLOER[1RUPDOO\ZKHQFRPPDQG
ILOHVDUHXVHGWRGRPDLOER[QRWLILFD
WLRQRULQSDJLQJV\VWHPV*OE0DLO
ER[LVVHWWRWKHPDLOER[QXPEHU
GRLQJWKHQRWLI\7KLVFRPPDQGFRXOG
EHXVHGWRFKDQJHWKHJOREDOPDLOER[
7KLVLVFRPPRQIRUFDVFDGHGSDJHUV 7DEOH& &RPPDQG)LOHV(Continued)
&RPPDQG ([SODQDWLRQ
NOTES
%RWKWKHZ7ZDQGSFRPPDQGVDUH
SUHORDGHG VR WKDW WKH LQIRUPDWLRQ SDJH
ILOHRUWKHPDLOER[
V:KHUHILHOGLVORDGHG
DQG WKH FRPSOHWH 4XLFN&RPPDQG H[H
FXWHVYHU\TXLFNO\ 
						

							STARPLUSŠDispatch™
&200$1),/(6
6HFWLRQ& ,VVXHD $SULO $SSHQGL[&([DPSOH4XLFN&RPPDQG 2I6OZ6OS6O2Q1H4XLV
HTXLYDOHQWWR
2II+RRN
6OHHS 
LDO0DLOER[:KHUH
6OHHS 
LDO0DLOER[%HHSHU)LOH
6OHHS 
2Q+RRN
3URFHVV1H[W(YHQW
4XLW
7DEOH 4XLFN&RPPDQGV
&RPPDQG HVFULSWLRQ
4X 4XLW
2Q 2Q+RRN
2I 2II+RRN
6O6OHHSUHTXLUHVRQHGLJLWVHFRQGV6O 
6OHHS 6O6O 6OHHS 
Z LDO0DLOER[:KHUH
S LDO0DLOER[%HHSHU)LOHGLDOVSDJHUILOH
3P3OD\)LUVW0HVVDJHIROORZHGZLWKG H
OHWHV 6DYHQ 1HZ
1H 3URFHVV1H[W(YHQW
=D =DSHUDVHDOOPHVVDJHV
$S $ERUWLIQRSDJHV
5S 5HVWDUWLISDJHVH[LVW
1R 1RWLI\
7Z :KHUHILHOGLVWLPHGSODFHGEHIRUHZ
5Q 5HVWDUWLIQHZPHVVDJHV
$33(1,;
& 
						

							
&200$1),/(6STARPLUSŠDispatch™
$SSHQGL[& ,VVXHD $SULO 6HFWLRQ&(YHQWKRXJKWKLVLVQRWDVIDVWLWZLOOZRUN
						

							STARPLUSŠDispatch™
&200$1),/(6
6HFWLRQ& ,VVXHD $SULO $SSHQGL[&
LDO8UJHQW0VJ&RXQW
LDO 
LDO1HZ2QO\0VJ&RXQW
LDO 
LDO6DYHG0VJ&RXQW
LDO 
2Q+RRN
1RWLI\
4XLW
& 02,)
						

							STARPLUSŠDispatch™
,167$//$7,21)2506
,VVXHD $SULO $SSHQGL[
$33(1,;,167$//$7,21)2506
STARPLUS DISPATCH Installation Form - Basic Information - page 1
Job Name: _________________________________________________ 
 Sales Rep:_________________
End User Contact (Administrator): _______________________________ Phone: ____________________
End User Contact responsible for recording custom prompts: ____________________________________
Installer: __________________________________ User Trainer:________________________________
Installation Dates:  Start:_____________ Complete: ___________________
End User Training: _________________
Telephone System Information
Type of telephone system (brand & model):
How many digits are there in the telephone systems station or extension numbers? ____________
Is the telephone system capable of supporting In-Band Integration? Yes
…No…
If YES, is the telephone system equipped to support In-Band Integration? Yes…No…
 (this includes both telephone system hardware & software)
What DTMF Digits does the telephone system use to turn on  voice mail indicators: _________________
What DTMF Digits does the telephone system use to turn off  voice mail indicators: _________________
Does the telephone system use a Hook Switch Transfer on Single Line Ports? Yes
…No…
Number of CO Lines or Trunks connected to the telephone system: ___________________
Number of telephones (extensions) connected to the telephone system: _________________
List the single line port extension numbers that are to be used for Voice Mail Ports:
1_______ 2_______ 3_______ 4_______ 5_______ 6_______ 7_______ 8_______
Will the Single Line Ports be placed in a voice mail group (hunt group)? Yes
…No…
What is the telephone systems voice mail group number or numbers? _________________________
$33(1,;
 
						

							
,167$//$7,21)2506STARPLUSŠDispatch™
$SSHQGL[ ,VVXHD $SULO
STARPLUS DISPATCH Installation Form - Basic Information - page 2
Voice Mail Functions
Number Of Voice Mailbox Users (Subscribers): _______________
Number of Internal Subscribers (who have a phones in the telephone system): ______________
Number of External Subcribers (who do not have a phones in the telephone system): _________
Are internal subscribers going to forward their phones to their mailboxes? Yes
…No…
Will the telephone system provide Preset Call Forwarding to voice mail? Yes…No…
Will Subscribers use Pager Notification? Yes…No…
Automated Attendant Functions
When is Automated Attendant to be used? Daytime _____ Night _____ Both _____ Never _____
Will Automated Attendant be used as an overflow answering point (to help the live system operator)? _____
Number of CO Lines to be directly answered by Automated Attendant : ________
FAX Detection  -  Will the system be set to automatically route Fax calls? Yes
…No…
Fax Transfer Prefix:__________________________   (& = flash and a , [comma] = pause)
Fax phone number or extension number: ____________________________________________
Operator  -  What do telephone system users normally dial to reach the system Operator? ______________
Voice Mail Equipment Considerations
Where is the voice mail system to be located? __________________________________________
Is this location environmentally stable (air conditioned & heated)? Yes
…No…
Will the systems be connected to a dedicated and grounded 120 volt, 60 Hz AC outlet? Yes…No…
Note:  Questions on this page answered as NO represent less than ideal conditions, and may cause 
immediate or delayed malfunctions, or may disrupt certain voice mail and telephone system capa-
bilities.    
						

							STARPLUSŠDispatch™
,167$//$7,21)2506
,VVXHD $SULO $SSHQGL[
STARPLUS DISPATCH Installation Form - Subscriber Information
Complete one copy of this form for each Subscriber or group of Subscribers
Subscriber Name or Group Description: ____________________________________________________
Mailbox/Extension Number(s):Department: __________________________________________________
Class Of Service (COS)? ________________________________________________________________
Mailbox Settings
Operator:__________ Cascade:__________ Mailbox Time Control (special use): ____________
Mailbox Action Play Greeting: Yes
…No…
Action:Destination: ____________________________________________________________
Notification:___________________________ Phone Number: ___________________________
Pager Notification: Yes
…No…Time (if timed notification): _______________________
Extension Settings
Extension Time Control (special use): _____________________________________________
Action 1  -  when calls are first
 transferred to the extension
Action: __________________  Destination: _________________________________
Supervised Transfer Options (circle one):  Screen Caller
…Allow Holding…
Action 2 - …Do Always…Only On Busy…Only On No Answer
Action: __________________ Destination: _________________________________
Supervised Transfer Options (circle one):  Screen Caller
…Allow Holding…
Action 3 - …Do Always…Only On Busy…Only On No Answer
Action: __________________ Destination: _________________________________
Supervised Transfer Options (circle one) : Screen Caller
… Allow Holding…
$33(1,;
 
						

							
,167$//$7,21)2506STARPLUSŠDispatch™
$SSHQGL[ ,VVXHD $SULO
STARPLUS DISPATCH Installation Form -  Class Of Service (COS) Information - page 1
Complete 1 copy of this form for each Class Of Service
COS Name (number): __________________________ Description: _____________________________
General Settings
Time Control (special use): _____________________ Restrict Outdial - Number of digits: _____________
User Type: ( 01 = normal, 99 = Administrators) Event Counter (circle one): 
…Owners…Callers
Message Settings
Message Type:…Vo i ce  …Page
Default Message Type:
…Voi ce…Page…Play Message Type Menu
Message Properties:  Length: ______ (sec.) Count:______ (messages)  Retention: _____ (days)
Record Key - Wait for key press before recording messages? Yes
…No…
Greeting Types: …Personal…System…Class Of Service…Voi ce  In se rt
…System Add On Greeting Length:________ (sec.)
Park and Page active? Yes
…No…
Callers: Stop Record Key: _________ Record Options On? Yes…No…
Send Options: …No Options…Urgent…Confidential…Last Option On or Off: ________
Maintenance Settings
First Time Help (circle one)?  Yes…No…Say Date and Time type: _______________________
Message Order:
…First in - First Out…Last In - First Out
Owner Play Options: 
…Save Messages…Forward Messages  …Dial Source
…Confirm Delete…Reply To Messages…Skip Messages
Owner Send Options:
…Not Allowed do not allow the following options…Urgent…Future Delivery
…Confidential…System List…Outside Number  …Confirmation
Form continues on page 2