Vodavi Starplus Dispatch Revised Technical Manual

							STARPLUSŠDispatch™
7(&+1,&$/7528%/(6+227,1*
6HFWLRQ ,VVXHD $SULO 7R DGG WKH +DQJ 8S GHWHFWLRQ SDUDPHWHUV IURP (&20
IROORZWKHVWHSVEHORZ

						

							
7(&+1,&$/7528%/(6+227,1*STARPLUSŠDispatch™
 ,VVXHD $SULO 6HFWLRQRSHQLQJPHQX)RUH[DPSOHVHWWKHPDLQPHQXWRDFFHSW
DQH[WHQVLRQQXPEHUIRUWUDQVIHUVRQNH\V6HWNH\
 XS IRU YRLFH PDLO DFFHVV 6HW NH\  XS IRU RZQHU
DFFHVV,QWKHSKRQHV\VWHPKDYHWKHSKRQHV\VWHPVHQG
QRLQEDQGGLJLWVRQLQFRPLQJWUXQNFDOOV)RUFDOOFRYHUDJH
FDOOV KDYH WKH SKRQH V\VWHP VHQG  IROORZHG E\ WKH
PDLOER[QXPEHU)RULQWHUQDORZQHUFDOOVKDYHWKHSKRQH
V\VWHPVHQGIROORZHGE\WKHPDLOER[QXPEHU
%\ VHWWLQJ WKH RSHQLQJ PHQX RU PHQXV WR PDWFK WKH
SKRQHV\VWHP
VLQEDQGGLJLWV\RXXVXDOO\GRQRWKDYHWR
XVHDVSHFLDOLQEDQGPRGXOHOLNHWKHRQHGHVFULEHGKHUH
7KLV PRGXOH LV UHTXLUHG LI WKH SKRQH V\VWHP ZUDSV WKH
PDLOER[ QXPEHU RU LI WKH GLJLWV UHFHLYHG E\ WKH SKRQH
V\VWHPYDU\
,QVWDOODWLRQ
2Q HDFK SODWIRUP WKH LQEDQG PRGXOH ZLOO EH LQVWDOOHG
XVLQJ GLIIHUHQW PHWKRGV 7KH REMHFWLYH LV WR SXW WKH ,,1
%$168%PRGXOHLQWKH?028/(6GLUHFWRU\7KLVLV
WUXHIRUDOOSODWIRUPV
&RQILJXUDWLRQ
2QDOOSODWIRUPVWKH,,1%$168%PRGXOHLVFRQILJXUHG
XVLQJ5HJLVWU\SDUDPHWHUVDVIROORZV
 6HWWKH3%;1DPHIRUDOOFKDQQHOV WKDW QHHG WR XVH
WKHPRGXOHWR,1%$1
 6HWWKHRIIKRRNGHOD\SDUDPHWHUWR%\GHIDXOWWKH
RIIKRRNGHOD\SDUDPHWHULVVHWWRZKLFKLV[
PVHF RUKDOIDVHFRQG 7KLV PHDQVWKDW LI WKH SKRQH
V\VWHP VHQGV WKH LQEDQG 70) GLJLWV ZLWKLQ 
VHFRQGVRIWKHYRLFHPDLOV\VWHPJRLQJRIIKRRNWKRVH
GLJLWVZRXOGEHPLVVHG7KHQDPHRIWKHSDUDPHWHULV
RKBGO\7KH,,1%$168%PRGXOHKDVVSHFLDOFRGH
NOTES
On phone systems that support call coverage
with in-band information, it is suggested to
use blind (release) transfers only. That makes
for a more efficient system. The disadvantage
is that the system cannot use call screening or
call holding. 
						

							STARPLUSŠDispatch™
7(&+1,&$/7528%/(6+227,1*
6HFWLRQ ,VVXHD $SULO WKDWZLOOSUHYHQWIDOVHGHWHFWRIDGURSLQORRSFXUUHQW
WKDWLVVRPHWLPHVFRPPRQZKHQXVLQJDORZYDOXHIRU
RKBGO\
 HWHUPLQHKRZTXLFNO\WKHSKRQHV\VWHPVHQGVGLJLWV
1RUPDOO\ WKH SKRQH V\VWHP VHQGV WKH GLJLWV ZLWKLQ 
RUVHFRQGVRIWKHYRLFHPDLOV\VWHPJRLQJRIIKRRN
 2QD SLHFHRISDSHUZULWHGRZQWKHLQEDQGSDFNHWV
WKDWWKH SKRQH V\VWHP ZLOO EH VHQGLQJWKH YRLFHPDLO
V\VWHP)RUH[DPSOH

						

							
7(&+1,&$/7528%/(6+227,1*STARPLUSŠDispatch™
 ,VVXHD $SULO 6HFWLRQ(DFK,Q%DQG5XOHLVDUHJLVWU\SDUDPHWHUZKRVHYDOXH
LVPDGHXSRIWZRVWULQJVVHSDUDWHGE\DQHTXDOVVLJQ
)RUH[DPSOH 9PLVDYDOLG,Q%DQG5XOH
7KH,Q%DQG5XOHLVDPDWFKPDVN DFWLRQ
 7KHILUVWSDUWRIWKH,Q%DQG5XOHLVWKHPDWFKPDVN
7KLV LV D VHW RI 70) GLJLWV > 
  $@ WKDW ZLOO
PDWFKWKHUHFHLYHGVHWRI70)VIURPWKHVZLWFK7KH
PDWFKPDVNPD\DOVRFRQWDLQVSHFLDOFKDUDFWHUVVXFK
DV

						

							STARPLUSŠDispatch™
7(&+1,&$/7528%/(6+227,1*
6HFWLRQ ,VVXHD $SULO 
						

							
7(&+1,&$/7528%/(6+227,1*STARPLUSŠDispatch™
 ,VVXHD $SULO 6HFWLRQ1RWLFHWKDWZHUHDGDOOGLJLWVXSIURQWQRWKLQJWRIOXVK
7KH GLVDGYDQWDJH LV WKDW ZH ZLOO ZDLW  VHFRQGV IRU DOO
GLJLWV
$QRWKHUVROXWLRQLVDVIROORZV
‡,Q%DQG:DLW 
‡,Q%DQGLJLWV 
‡,Q%DQG/DVWWPI 
‡,Q%DQG5XOH  7F0$,1
‡,Q%DQG5XOH  5HDG
‡,Q%DQG5XOH  5HDG
‡,Q%DQG5XOH  9P
‡,Q%DQG5XOH  9R
.HHS LQ PLQG WKDW WKH KLJKHU WKH UXOH WKH IDVWHU LW ZLOO EH
SURFHVVHG
8VDJH
:LWKWKHV\VWHPFRQILJXUHGSURSHUO\LQERXQGFDOOVZLOOEH
KDQGOHGXVLQJWKHLQEDQGUXOHV
7URXEOHVKRRWLQJ
 7XUQRQGHEXJYLDWKH,QWHJUDWLRQIODJ
 8VHDEXWWVHWWRGLDJQRVHWKHVHQGLQJRIGLJLWV
 721(/($51 2YHUYLHZ
7KHSTARPLUSDispatch™ LV EHLQJ WDUJHWHG WR SKRQH
V\VWHPVWKDWVXSSRUWDKLJKOHYHORILQEDQGLQWHJUDWLRQDQG
DOORZWKHDXWRDWWHQGDQWWRH[HFXWHEOLQGUHOHDVHWUDQV
IHUVLQVWHDGRIVXSHUYLVHGRUPRQLWRUHGWUDQVIHUV%\XVLQJ
EOLQG WUDQVIHUV WKH SKRQH V\VWHP LV UHVSRQVLEOHIRU FRQ
WUROOLQJ WKHFDOOHU DQGWUDQVIHUULQJWKHPEDFNWRWKH YRLFH
PDLOV\VWHPLIWKHFDOOFDQQRWEHFRPSOHWHGHLWKHUEHFDXVH
RI D EXV\ RU QR DQVZHU VLWXDWLRQ %OLQG WUDQVIHUV DUH
SUHIHUUHG RYHU VXSHUYLVHG EHFDXVH WKH\ XVH V\VWHP UH
VRXUFHVPRUHHIILFLHQWO\
7KHUHDUHVRPHVLWXDWLRQVZKHUHEOLQGWUDQVIHUVFDQQRWEH
XVHG6RPHSKRQHV\VWHPVGRQRWVXSSRUWEOLQGWUDQVIHUV
WREXV\H[WHQVLRQV,QWKLVFDVHWKHDXWRDWWHQGDQWPXVW
XVHVXSHUYLVHGWUDQVIHUV7KHUHDUHDOVRVRPHFXVWRPHUV 
						

							STARPLUSŠDispatch™
7(&+1,&$/7528%/(6+227,1*
6HFWLRQ ,VVXHD $SULO WKDWZDQWWRWDNHDGYDQWDJHRIFDOOKROGLQJRUFDOOVFUHHQ
LQJ ,Q RUGHU WR XVH WKHVH IHDWXUHV VXSHUYLVHG WUDQVIHUV
PXVWEHXVHG
$VORQJDVWKHSKRQHV\VWHPLVVHWXSFRUUHFWO\WKHV\VWHP
FDQXVH EOLQGWUDQVIHUV VXSHUYLVHGWUDQVIHUVRU DPL[RI
ERWKRQWKHVDPHV\VWHP
%HIRUHVXSHUYLVHGWUDQVIHUVFDQEHXVHGWKHULQJLQJDQG
EXV\ WRQHV PXVW EH OHDUQHG E\ WKH SODWIRUP ,Q VRPH
FDVHV WKH OHDUQ SURFHGXUH KDV DOUHDG\ EHHQ FRPSOHWHG
DQGLVUHDG\WREHXVHG7KRVHSKRQHV\VWHPVLQGLFDWHG
DV&HUWLILHGKDYHKDGWKHLUWRQHVOHDUQHG
$ORQJ ZLWK XVLQJ WRQHV WRGHWHFW ULQJLQJDQG EXV\ VRPH
SKRQHV\VWHPVVHQGDVSHFLDOGLDOWRQHWRWKHYRLFHPDLO
ZKHQLWVKRXOGGLVFRQQHFW7KHIRFXVRIWKLVVHFWLRQLVRQ
OHDUQLQJWKHULQJLQJDQGEXV\WRQHV+RZHYHUDWWKHHQG
RI HDFK VXEVHFWLRQ WKHUH LV VRPH LQIRUPDWLRQ RQ GLVFRQ
QHFWWRQHV
:KDWDUH7RQHV
7KH DXWRDWWHQGDQW XVHV WRQH WHPSODWHV WKDW VSHFLI\
ZKDWD ULQJLQJDQGEXV\WRQH ORRNOLNH:KHQ WKHDXWR
DWWHQGDQWH[HFXWHVDWUDQVIHUWKHV\VWHPFRPSDUHVZKDW
LWKHDUVRQWKHSKRQHOLQHWRWKHVSHFLILHGEXV\DQGULQJLQJ
WRQHV,ILWVHHVDEXV\WRQHLWUHSRUWVEDFN%XV\,ILWVHHV
ULQJLQJIRUDVSHFLILHGQXPEHURIVHFRQGVQRDQVZHUSD
UDPHWHULWUHWXUQVDUHVXOWRI1R$QVZHU,ILWVHHVULQJLQJ
IROORZHGE\VRPHWKLQJWKDWGRHVQRWORRNOLNHULQJLQJWKHQ
D&RQQHFWLVDVVXPHG
7RQHVDUHGHILQHGXVLQJWZRW\SHVRIYDOXHVIUHTXHQFLHV
DQG FDGHQFH GXUDWLRQV $ FDGHQFH LV D WHUP XVHG WR
GHVFULEH D WRQH WKDW LV SUHVHQW JRHV DZD\ DQG WKHQ
FRPHVEDFN$ULQJLQJWRQHLVW\SLFDOO\DFDGHQFH$EXV\
WRQHLVDOVRDFDGHQFHLDOWRQHLV127DFDGHQFHLWLV
D FRQWLQXRXV WRQH6R WRQHV FDQ HLWKHU EH FRQWLQXRXV RU
FDGHQFHW\SHWRQHV
6RPH WRQHV DUH PDGH XS RI VRXQG WKDW LV RI D VLQJOH
IUHTXHQF\ 0RVW WRQHV DUH PDGH XS RI WZR VRXQGV RI
GLIIHULQJIUHTXHQFLHVXDOIUHTXHQF\WRQHVDUHPRUHFRP
PRQVLQFHLWLV KDUGHUIRUWKHKXPDQ YRLFHWRGXSOLFDWH D
VLQJOHIUHTXHQF\WRQHVYHUVXVDGXDOIUHTXHQF\WRQH7KLV
LVZK\70)GLJLWVDUHXDO7RQH0XOWL)UHTXHQF\
7528%/(
6+227,1* 
						

							
7(&+1,&$/7528%/(6+227,1*STARPLUSŠDispatch™
 ,VVXHD $SULO 6HFWLRQ$WWKLVSRLQWDWRQHFDQEHGHVFULEHGE\VSHFLI\LQJRQHRU
WZR IUHTXHQFLHV DQG SRVVLEOH DQ 2Q DQG 2II GXUDWLRQV
6LQFHWKHUHLVW\SLFDOO\QRLVHRQWKHOLQHDQGRWKHULPSHU
IHFWLRQVHDFKYDOXHWKDWVSHFLILHVDWRQHKDVDGHYLDWLRQ
YDOXH WKDW VSHFLILHV D SOXV
						

							STARPLUSŠDispatch™
7(&+1,&$/7528%/(6+227,1*
6HFWLRQ ,VVXHD $SULO 1RWLFH WKDW WKH FDGHQFH WRQHV DOVR FRQWDLQ D SDUDPHWHU
WKDW LQGLFDWHV KRZ PDQ\ FDGHQFHV VKRXOG EH GHWHFWHG
EHIRUH D EXV\ RU D ULQJ LV FRQVLGHUHG FRPSOHWH 7KLV LV
W\SLFDOO\VHWWR
$ORQJ ZLWK HDFK WRQH D 721( , LV DVVRFLDWHG ZLWK WKH
WRQHVRWKDWWKHDXWRDWWHQGDQWNQRZVZKHWKHUWKHWRQHLV
D%XV\WRQHRUD5LQJWRQH

						

							
7(&+1,&$/7528%/(6+227,1*STARPLUSŠDispatch™
 ,VVXHD $SULO 6HFWLRQ7R WKH ULJKW RI WKH HTXDOV VLJQ DUH WKH WRQH SDUDPHWHUV
7KHUH DUH  SDUDPHWHUV $IWHU WKDW \RX VKRXOG DOZD\V
VHH
) %7 1HI 
7KHWRQHSDUDPHWHUVDUH
 1XPEHU RI FDGHQFHV UHTXLUHG )RU FRQWLQXRXV WRQHV
WKLVZLOOEH&DGHQFHWRQHVZLOOW\SLFDOO\XVH
 (GJHRQ ZKLFK WRGHWHFW WRQH,JQRUHG IRU FDGHQFHV
 OHDGLQJ WUDLOLQJ
 )LUVWIUHTXHQF\LQ+]$OORZDEOHGHYLDWLRQLQ+]
IRUWKHILUVWIUHTXHQF\6HFRQGIUHTXHQF\LQ+]
 $OORZDEOHGHYLDWLRQLQ+]IRUWKHVHFRQGIUHTXHQ
F\
 )RU FDGHQFHV OHQJWK RI WLPH LQ PV XQLWV WRQH LV
RQ )RU FRQWLQXRXV WRQHV  RI GHERXQFH WLPH LQ
PVXQLWV
 )RUFDGHQFHVGHYLDWLRQLQPVXQLWVIRURQWLPH
)RUFRQWLQXRXVWRQHVRIGHERXQFHWLPHLQPV
XQLWV
 )RU FDGHQFHV OHQJWK RI WLPH LQ PV XQLWV WRQH LV
RII)RUFRQWLQXRXVWRQHV
 )RUFDGHQFHVGHYLDWLRQLQPVXQLWVIRURIIWLPH
)RUFRQWLQXRXVWRQHV
 6SHFLI\ ZKLFK WRQH HYHQWV VKRXOG EH JHQHUDWHG E\
YRLFHFDUGV[721(B21[721(B2))W\SL
FDOO\
 )ODJ LQGLFDWLQJ ZKHWKHU WR JHQHUDWH HYHQWV WR ZDLW
IXQFWLRQLIWRQHRFFXUV 1R