Vodavi Minivoice Voicemail Processing System User Manual
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Installing the Voice Mail System 1-7 Installing the Voice Mail System This section describes how to install the MiniVoice and lists the system specifications. Box Contents †One MiniVoice †One 6’ Null Modem Cable †One Power Adapter †Six Quick Reference Cards †One System Administrator / User Manual Connections The MiniVoice consists of two parts - the black case with a printed circuit board and the plug-in power supply. 1. Mount the MiniVoice on a flat, dry wall surface. 2. Connect the transformer to a suitable 115-120V AC outlet. 3. Connect the line cords for the analog stations being connected to the MiniVoice from left to right in the corresponding RJ-14 jack on the bottom of the unit. (Each jack is wired for two analog ports.)
1-8 Installing the Memory Expansion Board Figure 1-1: RJ-14 Pin Connections 4. Cross-connect the source jacks for these ports to the desired station port locations on the telephone system’s main distribution frame (MDF). Installing the Memory Expansion Board Refer to Figure 1-2: System Configuration Diagram to locate the proper placement for the memory expansion board. Specifications This table lists the MiniVoice specifications. You must power down the system before installing memory expansion. Table 1-2: System Specifications Part Number Memory Total Storage Mailboxes Total Messages 703-04 Basic MiniVoice1.5 hours 32 450 730-03 Expansion Memory 3.0 hrs 4.5 hours 64 999 PORT 1 & 2 PORT 3 & 4 OPEN OPEN Pins 1 & 4 to connect Port 2 Pins 2 & 3 to connect Port 1
Specifications1-9 Figure 1-2: System Configuration DiagramVM SYSTEM Memory Expansion Board Location 1-2 3-4 Connect as required to analog ports. Each connector is wired for 2 lines. Base unit - ports 1-4 are active. 12V DC to 115V AC RS-232 Connector for Programming, 9600, N-8-1
1-10 Voice Mail Integration Programming Voice Mail Integration Programming DHS and DHS-E Perform Steps 1-6 to configure the DHS with the MiniVoice system. 1. Enter System Programming as follows: a. Connect the single line adapter box to the system (make note of the extension numbers). b. Enter programming mode: [FEAT] + [#] + [ 6] + [000000]. c. Press [SHOW]. 2. Enter Stations as VM ports as follows: a. Press [NEXT] to go to the station area. Press [SHOW]. b. Enter the first station number on the keypad to be included as a VM port, then press [SHOW]. c. Press [NEXT] until the VM PORT entry is on the display. d. Press [CHG] to mark VM PORT=Y. e. Press [HOLD] to save the entry. f. Repeat this procedure for all stations to be entered as VM ports. g. Press [HOLD] twice to save the entries and exit to System Programming. 3. Assign VM Type to a Station Hunt Group as follows: a. Press [NEXT] until SYSTEM APPLICATION appears. Press [SHOW]. b. Press [SHOW] at the STATION HUNT GROUP entry. c. Enter [1] on the keypad and press [SHOW]. d. Press [CHG] to mark the group as a VM type. Press [NEXT]. e. Press [SHOW] at the GROUP MEMBER entry. f. Press [CHG], then enter the station number to be assigned in the group and press [SAVE]. g. Repeat the procedure until all stations are entered in the group. h. Press [HOLD] twice to save the entries and return to the STATION HUNT GROUP screen.
Voice Mail Integration Programming 1-11 4. Change In-band digits in “Voice M ail” as follows: a. Press [NEXT] to go to the Voice Mail screen. b. Press [SHOW]. c. Press [CHG] at the ICM PREFIX entry. d. Press [FEAT], then dial [70] + [#] and press [SAVE]. †Press [NEXT ] to go to the XFR PREFIX. †Press [CHG] at the VFR PREFIX entry. †Press [FEAT ], then dial [70] + [6] and press [SAVE]. e. Press [NEXT] until DIS DGT appears. f. Press [CHG], then press 666. g. Press [SAVE], then press [HOLD] twice. 5. Change the Ring Scheme as follows: a. Press [BACK] twice until “4 RESOURCE” appears. b. Press [SHOW]. c. Press [CHG] until “Ring Scheme” reads 1, then press [CLEAR]. 6. Assign VM Flexible Buttons at EACH Station as follows: a. Press [FEAT] + [#] + [3]. b. Press flexible button to program. c. Press [CHG] (soft key) + [FEAT] (soft key). d. Press [FEAT] + [64]. Press [SAVE] (soft key). e. Press [CLEAR] to exit programming.
1-12 Voice Mail Integration Programming Other Vodavi Systems Perform the following steps to configure Vodavi systems, other than the DHS, with the MiniVoice system. 1. On the single line telephone ports that are to be assigned to the VM group, disable the conference feature. Flash 50, XXX-XXX, Button #3, where XXX-XXX are the SLT extension range numbers to be assigned to the VM group. 2. Enter the VM group programming for VM group 1 (440). Flash 65, Button #1. This button should be lit for Steps 3-4. 3. Enter the single line telephone ports into a VM group (440-447). Flash 65, Button #12. Enter [1] to add or [0] to delete (FP3 or newer). 4. Enter the desired Leave and Retrieve Tables for the VM group. Flash 65, Buttons #10 and #11. Program the Leave Table as Table 0 and the Retrieve Ta b l e a s Ta b l e 1 . Note that Steps 5 and 6 are accomplished in the Flash 66 programming field. These steps should be completed by default. 5. Leave Table Programming: a. Press Button #1 (Table 0). b. Enter a [0] + [TRANS] + [ 6] on the keypad, where: †0 indicates a prefix digit. †The [ TRANS] button represents a pause based on the system pause timer. †The 6 is used to activate a mailbox and prepare it to accept a new message. c. Press the [HOLD] button to update.
Voice Mail Integration Programming 1-13 6. Retrieve Table Programming: a. Press Button #2 (Table 1). b. Enter a [0] + [TRANS] + [#] on the keypad, where: †0 indicates a prefix digit. †The [ TRANS] button represents a pause based on the system pause timer. †# represents an owner on the VM system. c. Press the [HOLD] button to update. d. Press Button #2 (Table 1). e. Enter [1]. f. Press the [HOLD] button to update (when you update, this field is blank). 7. Press Button #9 (disconnect table). a. Enter [ 6666], where 6666 is the disconnect code used by the MiniVoice. b. Press the [HOLD] button to update. 8. Assign VM flexible buttons (440) on the stations. At each station perform the following: a. Press the [SPEED] button twice. b. Press the desired flexible button to be programmed. c. Dial [440] on the keypad. d. Press the ON/OFF button. Note that you can adjust the volume level on each SLT port by using the volume up or down code. This provides additional control for both internal and external calls into the voice mail system. For example, while using a single line telephone and on a CO Line call, to increase volume: perform a hook flash, then dial [638] + [8] followed by another hook flash. A confirmation tone sounds.
1-14 MiniVoice Programming Devices MiniVoice Programming Devices MiniVoice programming is accomplished by using a touch-tone telephone and a personal computer. Table 1-3 shows the categories of programming that can be performed by each device. Table 1-3: Programming Device Comparison Administration Telephone Computer Class of Service Date and Time Debug Free Sectors (message storage time remaining) Invalid Digits Mailbox Administration Change Access Codes Add a Mailbox Delete a Mailbox Record a Mailbox Greeting Reset Message Wait Indication Notification Activate Edit Number New Number Numbering Plan Open and Close Schedule Operating Mode Day Night Automatic Password (System) PBX Integration ( Telephone Type) PBX Integration parameters Record Prompts Review Prompts Select System Greeting / per Port Normal Night Te m p o r a r y System Greeting Review Record Delete Ve rs i on Nu mb er
MiniVoice Programming Devices 1-15 The following is the recommended sequence for programming the system to perform basic operations. Perform programming in the order shown in Table 1-4 starting at the top of the table and continuing to the bottom of the table. This table illustrates the flow of programming; detailed programming steps are contained in sections titled Programming System Functions Via Computer and Programming System Functions Via Telephone. Table 1-4: Basic Programming Using Computer Programming Programming Type Description PBX Integration Select your telephone system from a list of possibilities. Example - selection number 00 represents Vodavi telephone systems. Open & Close Schedule Identify the hours of your business operation. Number Plan Activate the numbers that will appear as menu selections. Mail Box Assignment †Identify mailbox and extension numbers. †Activate pager/beeper notification option. Class of Service Verify COS settings. Auto Attendant Config Verify Auto Attendant Configuration Using Telephone Programming Programming Type Description DTMF Record system greeting (1- 9)
1-16 Programming System Functions Via Telephone Programming System Functions Via Telephone To access the System Administrator Mailbox: 1. Dial into voice mail. 2. When the system answers, dial [#] followed by the System Administrator Mailbox number: [#]+[0] = 2 digit mailbox system [#]+[00] = 3 digit mailbox system [#]+[000] = 4 digit mailbox system The system will announce: “Mailbox 15-0”, which is the System Administrator Mailbox number. This number does not conflict with Mailbox 15 in a two-digit mailbox system. 3. When requested, enter the default System Administrator password [9]+[#]+[56]. The System Administrator Mailbox menu plays to prompt you to select one of the options listed below. 4. Select the appropriate button to select the desired option. Descriptions of the options are provided on the next several pages. To change the System Administrator password refer to “Mailbox Administration” on page 1-18 . Press: [1] for system greetings [2] for Mailbox Administration [3] for Auto Attendant configuration [4] to set date and time [5] to set operating mode [6] to select PBX integration [7] to record a prompt [8] to listen to a prompt