Vodavi Minivoice Voicemail Processing System User Manual

							Voice Mail Processing System
System Administrator / User Manual
    
P/N: 750-00 May 2001 - Issue 1.0 
						

							Copyright © 2001 VODAVI Technology, Inc.
All Rights Reserved
This material is copyrighted by VODAVI Technology, Inc. Any unauthorized reproductions, use or
disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright
Laws of the United States (17 U.S.C. Section 101 et. seq.).
VODAVI reserves the right to make changes in specifications at any time and without notice. The
information furnished by VODAVI in this material is believed to be accurate and reliable, but is not
warranted to be true in all cases.
   FCC INFORMATION:
» FCC part 68 ID is: 4U9USA-36143-VM-T
» Ringer Equivalence = 0.7B
mlj/2001
Issue Release Date Description
1.0 5-01 Initial Release
LIFE SUPPORT APPLICATIONS POLICY
VODAVI Technology, Inc. products are not authorized for and should not
be used within Life Support applications. Life Support systems are
equipment intended to support or sustain life and whose failure to
perform when properly used in accordance with instructions provided
can be reasonably expected to result in significant personal injury or
death.
VODAVI Technology, Inc. warranty is limited to replacement of defective
components and does not cover injury to persons or property or other
consequential damages. 
						

							Introduction .................................................................................................................................1-3
System Capabilities  ........................................................................................................1-3
Basic Features  ...................................................................................................................1-3
Installing the Voice Mail System  ...........................................................................................1-7
Box Contents .....................................................................................................................1-7
Connections ......................................................................................................................1-7
Installing the Memory Expansion Board .................................................................1-8
Specifications ....................................................................................................................1-8
Voice Mail Integration Programming  ......................................................................1-10
DHS and DHS-E  .........................................................................................................1-10
Other Vodavi Systems  ............................................................................................1-12
MiniVoice Programming Devices  .........................................................................................1-14
Programming System Functions Via Telephone  ............................................................1-16
Administrator Options  ...........................................................................................1-17
Programming System Functions Via Computer  .............................................................1-29
PC Accessibility  ................................................................................................................1-29
Navigating in the System  .............................................................................................1-30
Menu Option Screens  ....................................................................................................1-31
Signing On  ..................................................................................................................1-31
Programming Menus ..............................................................................................1-32
Open and Close Schedule .....................................................................................1-33
System Numbering Plan ........................................................................................1-34
Invalid Digits  ..............................................................................................................1-39
Auto Attendant Configuration ............................................................................1-40
System Clock Adjustments  ...................................................................................1-42
Version Number ........................................................................................................1-43
Set System Password  ..............................................................................................1-44
Mailbox Assignment  ...............................................................................................1-45
Class of Service ..........................................................................................................1-49
Recording Time Left  ................................................................................................1-50
PBX Integration .........................................................................................................1-51
System Initialization  ................................................................................................1-56
Messages Waiting Display  ....................................................................................1-57
Debug Information Screen  ...................................................................................1-57
Contents 
						

							iiMay 2001 
Voice Prompts  .............................................................................................................................1-58
Operating System Features  ....................................................................................................2-3
How to Use the Voice Mail System  ...........................................................................2-3
[*]Key ............................................................................................................................2-3
[#] Key ...........................................................................................................................2-3
Getting Started .................................................................................................................2-4
Setting Up Your Mailbox  .......................................................................................2-4
Accessing Your Mailbox .........................................................................................2-4
Disconnecting from the System  .........................................................................2-5
Message Options  .............................................................................................................2-5
Review Your Messages ...........................................................................................2-5
Send a Message  ........................................................................................................2-9
Mailbox Greeting Options ............................................................................................2-9
Changing Your Mailbox Greeting  ......................................................................2-9
Reviewing Your Mailbox Greeting  .....................................................................2-10
Deleting Your Mailbox Greeting .........................................................................2-10
Recording Your Name  ............................................................................................2-10
Reviewing Your Name ............................................................................................2-11
Deleting Your Name  ...............................................................................................2-11
Recording Your Temporary Greeting  ...............................................................2-11
Reviewing Your Temporary Greeting  ...............................................................2-11
Deleting Your Temporary Greeting ...................................................................2-12
Passwords ..........................................................................................................................2-12
Changing Your Password ......................................................................................2-12
Outcall Notification  ........................................................................................................2-12
Turning Outcall On/Off  ..........................................................................................2-12 
						

							1
System Administrator
Guide
This chapter includes an introduction and a description of the MiniVoice
installation and system programming. 
						

							Introduction1-3
Introduction
System Capabilities
The MiniVoice is a compact, high-performance, voice processing system. This 
feature-rich system will give even the smallest businesses the image of a 
much larger company. Productivity will increase because messages can be 
recorded, replied to, or forwarded to the appropriate person when necessary. 
Since nearly half of all telephone transactions require only one-way 
communications, the voice mail function streamlines business 
communication.
When a message is recorded, the voice mail system converts human speech 
to digital data and stores it in flash-memory.
When the message is retrieved, the voice mail system converts the digital 
data back to human speech.
When a user is unavailable and has forwarded their calls: the voice mail 
system answers the telephone, takes messages, and stores the messages for 
retrieval at a later time, from any location.
Basic Features
This single-company basic voice mail system provides the ability to:
†Send copies of messages.
†Send messages to multiple destinations.
†Delete, reply, save, or skip a message.
†Receive message information indicating the date, time, and sender 
information, if available.
†Change recorded name, personal greeting, and password.
†Playback controls when sending or reviewing messages.
†Record a temporary greeting. 
						

							1-4Basic Features
4-Port System -- More than one person can use the voice mail system 
features. Each port allows one user to access to the voice mail system. A port 
is a path to the voice mail system. For example, up to four (4) users can be 
recording or reviewing messages at the same time with a 4-port voice mail 
system. Since not all users would be accessing the voice mail system at the 
same time, many users can be supported.
Ease-of-Use -- The MiniVoice uses single digit commands, so there are no 
complex commands to memorize. The system constantly prompts users for 
the next action to be taken. Experienced users can interrupt prompts or even 
skip ahead several steps, if they know the digit for the desired action.
Mailbox Functions -- By using a Touch-Tone telephone, you can receive or 
send messages from any location through your voice mailbox. If you are busy 
in your office or away on a business trip, customers, vendors, or other 
employees can leave you detailed messages in your voice mailbox. Protected 
by your password, these messages are completely confidential. 
						

							Basic Features1-5
Table 1-1: Feature Comparison Chart
Features MiniVoice Dispatch/TalkPath
Analog Integration only


Analog/Digital Integration

Audiotext

Auto Attendant (Blind Transfers)


Auto Attendant (Supervised Transfers)

Broadcast Messages to all Mailboxes

Call Screening

Class Of Service


Company Directory

Confirmation on message delivery

Date and Time stamp on each message


Deleted message recovery

Dial by Name

Disk storage

Distribution Lists

DTMF Admin Programming


Fax detec t

First time help (user tutorial)

Holiday greetings (automated)

LED indication for each port

Logs files

Mailboxes (maximum of 32) without Memory expansion

Mailboxes (maximum of 64) with memory expansion

Mailboxes (Unlimited)

Menu Routing – 5 menus
 
						

							1-6Basic Features
Menu Routing – Unlimited Menus

Message Cascading 

Message Forwarding


Message Options (urgent, Future, confirmation)

Message Wait light


Multiple Greetings per Mailbox

Notification (Pager – 18 digits only)

Notification (Pager – unlimited digits, if needed)

Password protection


Park and Page

Personal Distribution List

Personal Operator

Port upgrades

Program interface – Communication program needed

Program interface - Windows

Reply to messages (with/without preamble)


Reports

Storage (1.5 hours, with additional 3 hours available)

Storage (70 + Hours)

Timed Based Answering (open/close)

Timed Based Answering (chainable time controls up to 10)

Table 1-1: Feature Comparison Chart
Features MiniVoice Dispatch/TalkPath