ViewSonic Projector Pro9500 User Manual

							
96
ViewSonic
  Pro9500
Maintenance
Replacing the internal clock batter y
This projector has internal clock that uses a battery. When 
the clock of the network function does not work correctly, 
please try solution by replacement of the battery:  HITACHI 
MAXELL, part number CR2032  or CR2032H.OPEN
CLOSE
OPEN
CLOSE
OPEN
CLOSE
OPEN
CLOSE
Raised dot
Battery
Knob
Battery     
Cover
1. Turn the projector off, and unplug the power cord. Allow 
the projector to cool sufficiently.
2. After making sure that the projector has cooled adequately, slowly turn over the projector, so that the 
bottom is facing.
3. There is a raised dot near the battery cover at the bottom of the projector. Turn the cover in the direction 
indicated  OPEN to position one end of the slit on the 
cover with the dot, using a coin or the like. And then 
pick the cover up to remove it.  
 
4. Pry up the battery using a flathead screwdriver or the 
like to take it out. While prying it up, put a finger lightly 
on the battery since it may pop out of the holder.
5. Replace with a new battery of the specified type. With the plus side facing up, slide the battery under the claw 
of the spring fitting. And press down on the battery until 
it snaps into place.
6. Replace the battery cover in place, then turn it in the direction indicated  CLOSE to position the knob of the 
cover with the dot on the bottom case to fix the cover, 
using a coin or the like.
NOTE
  • The internal clock will be initialized by removing the battery. For 
setting the clock, see the Network Guide.
►Be careful of handling a battery, as a battery can cause explosion, 
cracking or leakage, which could result in a fire, an injury, and environment pollution.
•   Use only the specified and perfect battery. Do not use a battery with damage, 
such as a scratch, a dent, rust or leakage.
• 
 When replacing the battery, replace it with a new battery.
• 
 
When a battery leaked, wipe the leakage out well with a waste cloth. If the leakage 
adhered to your body, immediately rinse it well with water. When a battery leaked in 
the battery holder, replace the batteries after wiping the leakage out.
•  Make sure the plus and minus terminals are correctly aligned when loading a battery.
•  Do not work on a battery; for example recharging or soldering.
•   
Keep a battery in a dark, cool and dry place. Never expose a battery to a fire or water.
•  Keep a battery away from children and pets. Be careful for them not to swallow a 
battery. If swallowed consult a physician immediately for emergency treatment.
•  Obey the local laws on disposing a battery.WARNING              
						

							
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ViewSonic
  Pro9500
Maintenance
Other care
In order to ensure the safe use of your projector, please have it cleaned and 
inspected by your dealer about once every year.
1.Turn the projector off, and unplug the power cord. Allow the projector to cool 
sufficiently.
2.After making sure that the projector is cool adequately, lightly wipe the lens 
with a commercially available lens-cleaning wipe. Do not touch the lens 
directly with your hand.
If the lens is flawed, soiled or fogged, it could cause deterioration of display 
quality. Please take care of the lens, being cautious of handling.
►Before caring, make sure the power cord is not plugged in, 
and then allow the projector to cool sufficiently. The care in a high temperature 
state of the projector could cause a burn and/or malfunction to the projector .
►Never try to care for the inside of the projector personally. Doing is so 
dangerous. 
►Avoid wetting the projector or inserting liquids in the projector. It could result in 
a fire, an electric shock, and/or malfunction to the projector. 
• 
 
Do not put anything containing water, cleaners or chemicals near the projector. 
• 
 
Do not use aerosols or sprays. WARNING
►Please take right care of the projector according to the 
following. Incorrect care could cause not only an injury but adverse influence 
such as discoloration, peeling paint, etc. 
►Do not use cleaners or chemicals other than those specified in this manual. 
►Do not polish or wipe with hard objects.
NOTICE ►Do not directly touch the lens surface with hands. CAUTION
Inside of the projector
Caring for the lens
1.Turn the projector off, and unplug the power cord. Allow the projector to cool 
sufficiently.
2.After making sure that the projector is cool adequately, lightly wipe with gauze 
or a soft cloth. 
If the projector is extremely dirty, dip soft cloth in water or a neutral cleaner 
diluted in water, and wipe lightly after wringing well. Then, wipe lightly with a 
soft, dry cloth.
Incorrect care could have adverse influence such as discoloration, peeling paint, 
etc. Caring for the cabinet and remote control 
						

							
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ViewSonic
  Pro9500
Troubleshooting
Troubleshooting
If an abnormal operation should occur, stop using the projector immediately.
Otherwise if a problem occurs with the projector, the following checks and measures are 
recommended before requesting repair. 
If this does not resolve the problem, please contact your dealer or service company . They 
will tell you what warranty condition is applied.
►Never use the projector if abnormal operations such as smoke, 
strange odor, excessive sound, damaged casing or elements or cables, penetration 
of liquids or foreign matter, etc. should occur. In such cases, immediately disconnect 
the power plug from the power outlet. After making sure that the smoke or odor has 
stopped, contact to your dealer or service company.WARNING
Related messages
When some message appears, check and cope with it according to the following table. 
Although these messages will be automatically disappeared around several minutes, it will 
be reappeared every time the power is turned on.
Message Description
There is no input signal.
Please confirm the signal input connection, and the status 
of the signal source.
The USB TYPE B port is selected as the picture input 
source even if MOUSE is selected for USB TYPE B.
Select USB DISPLAY in the dialog to project the picture 
input to the USB TYPE B port. In this case, you cannot use 
the simple mouse and keyboard function. Otherwise select 
other port for picture input.
Projector is waiting for an image file.
Check the hardware connection, settings on the projector 
and network-related settings.
The computer-Projector network connection might be 
disconnected. Please re-connect using “Connect button” 
of the “LiveViewer”. 
(2.1 Using the “LiveViewer”
 in the 
Network Guide)
The horizontal or vertical frequency of the input signal is 
not within the specified range.
Please confirm the specs for your projector or the signal 
source specs.
An improper signal is input. 
Please confirm the specs for your projector or the signal 
source specs.
Troubleshooting
(continued on next page) 
						

							
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ViewSonic
  Pro9500
Message Description
The internal temperature is rising.
Please turn the power off, and allow the projector to cool 
down at least 20 minutes. After having confirmed the 
following items, please turn the power ON again.  
 • Is there blockage of the air passage aperture?
 • Is the air filter dirty?
 • Does the peripheral temperature exceed 35°C?
 • Is the setting for FAN SPEED appropriate? 
For details on FAN SPEED, refer to FAN SPEED of 
SERVICE in the OPTION menu. If the projector is used with 
a wrong setting, it may cause damage to the projector itself 
or the parts inside.
A note of precaution when cleaning the air filter.
Please immediately turn the power off, and clean or change 
the air filter referring to the Cleaning and replacing the 
air filter section of this manual. After you have cleaned or 
changed the air filter, please be sure to reset the filter timer .
The button operation is not available.
Troubleshooting
Related messages (continued) 
						

							
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ViewSonic
  Pro9500
Troubleshooting
Regarding the indicator lamps
When operation of the LAMP, TEMP and POWER indicators differs from usual, 
check and cope with it according to the following table.
For the  SECURITY  indicator, see SECURITY INDICATOR in the SECURITY menu.
POWER 
indicator LAMP 
indicator TEMP 
indicator Description
Lighting
In 
Orange Turnedoff Turned
off
The projector is in a standby state.Please refer to the section “Power on/off”.
Blinking
In 
Green
Turned off Turned
off
The projector is warming up.Please wait.
Lighting
In 
Green
Turned off Turned
off
The projector is in an on state.Ordinary operations may be performed.
Blinking
In 
Orange
Turned off Turned
off
The projector is cooling down.Please wait.
Blinking In 
Red
(discre-
tionary) (discre-
tionary)
The projector is cooling down. A certain error 
has been detected.
Please wait until 
POWER indicator finishes blinking, 
and then perform the proper measure using the item 
descriptions below.
Blinking In 
Red
or
Lighting In 
Red
Lighting In 
Red
Turned off
The lamp does not light, and there is a possibility 
that interior portion has become heated.
Please turn the power off, and allow the projector to 
cool down at least 20 minutes. After the projector has 
sufficiently cooled down, please make confirmation of 
the following items, and then turn the power on again.
• Is there blockage of the air passage aperture?
• Is the air filter dirty?
• Does the peripheral temperature exceed 35°C?
If the same indication is displayed after the remedy, 
please change the lamp referring to the section 
Replacing the lamp .
Blinking In 
Red
or
Lighting In 
Red
Blinking In 
Red
Turned off
The lamp cover has not been properly fixed. Please turn the power off, and allow the projector to 
cool down at least 45 minutes. After the projector has 
sufficiently cooled down, please make confirmation of 
the attachment state of the lamp cover. After performing 
any needed maintenance, turn the power on again. 
If the same indication is displayed after the remedy, 
please contact your dealer or service company.
BlinkingIn  Red
or
Lighting In 
Red Turnedoff Blinking
In 
Red
The cooling fan is not operating.Please turn the power off, and allow the projector to 
cool down at least 20 minutes. After the projector has 
sufficiently cooled down, please make confirmation 
that no foreign matter has become caught in the fan, 
etc., and then turn the power on again.
If the same indication is displayed after the remedy, 
please contact your dealer or service company.
(Continued on next page) 
						

							
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ViewSonic
  Pro9500
Troubleshooting
Regarding the indicator lamps (continued)
• When the interior portion has become overheated, for safety purposes, 
the projector is automatically shut down, and the indicator lamps may also be 
turned off. In such a case, disconnect the power cord, and wait at least 45 minutes. 
After the projector has sufficiently cooled down, please make confirmation of the 
attachment state of the lamp and lamp cover, and then turn the power on again.NOTE
POWER 
indicator LAMP 
indicator TEMP 
indicator Description
Blinking In 
Red
or
Lighting In 
Red Turnedoff Lighting
In 
Red
There is a possibility that the interior portion 
has become heated.
Please turn the power off, and allow the projector to cool down at least 
20 minutes. After the projector has sufficiently cooled down, please make 
confirmation of the following items, and then turn the power on again.
• Is there blockage of the air passage aperture?
• Is the air filter dirty?
• Does the peripheral temperature exceed 35°C?
• Is the setting for FAN SPEED appropriate? 
For details on FAN SPEED, refer to FAN SPEED of SERVICE in the 
OPTION menu. If the projector is used with a wrong setting, it may 
cause damage to the projector itself or the parts inside.
Lighting
In  Green Simultaneous
blinking in  Red
It is time to clean the air filter.Please immediately turn the power off, and clean or change the 
air filter referring to the section  Cleaning and replacing the air 
filter. After cleaning or changing the air filter, please be sure to 
reset the filter timer. After the remedy, reset the power to ON.
Lighting
In  Green Alternative
blinking in  Red
There is a possibility that the interior portion 
has become overcooled.
Please use the unit within the usage temperature 
parameters (5°C to 35°C).  
After the treatment, reset the power to ON.
Blinking In 
Green 
for 
approx. 3  seconds. Turned
off Turned
off At least 1 Power ON schedule is saved to the 
projector.
Please refer to 3.7 Schedule Settings
 in the Network 
Guide .
Shutting the projector down
Only when the projector can not be turned off by usual 
procedure, please push the shutdown switch using a pin 
or similar, and disconnect the power plug from the power 
outlet. Before turning it on again, wait at least 10 minutes 
to make the projector cool down enough.
Resetting all settings
When it is hard to correct some wrong settings, the FACTORY RESET function of 
SERVICE item in OPTION menu can reset all settings (except settings such as 
LANGUAGE, LAMP TIME, FILTER TIME, FILTER MESSAGE, SECURITY and 
NETWORK) to the factory default.
Shutdown switch  
						

							
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  Pro9500
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects
About the phenomenon confused with a machine defect, check and cope with it 
according to the following table.
PhenomenonCases not involving a machine defectReference 
page
Power does not  come on.
The electrical power cord is not plugged in.
Correctly connect the power cord.15
The main power source has been interrupted during 
operation such as by a power outage (blackout), etc.
Please disconnect the power plug from the power outlet, 
and allow the projector to cool down at least 10 minutes, 
then turn the power on again.
15
Either there is no lamp and/or lamp cover, or either 
of these has not been properly fixed.
Please turn the power off and disconnect the power 
plug from the power outlet, and allow the projector to 
cool down at least 45 minutes. After the projector has 
sufficiently cooled down, please make confirmation of 
the attachment state of the lamp and lamp cover, and 
then turn the power on again.
89
Neither sounds
nor pictures are outputted.
The signal cables are not correctly connected.
Correctly connect the connection cables.10 ~ 14
Signal source does not correctly work.
Correctly set up the signal source device by referring to 
the manual of the source device.
–
The input changeover settings are mismatched.
Select the input signal, and correct the settings.19 ~ 21
The BLANK function for pictures and the MUTE 
function for sounds are working.
AV MUTE may be active. 
Refer to the item “Sound does not come out” and “No 
pictures are displayed” on the next page to turn off the 
MUTE and BLANK functions.
19, 28, 100
(Continued on next page) 
						

							
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ViewSonic
  Pro9500
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects (continued)
PhenomenonCases not involving a machine defectReference 
page
Sound does not  come out. The signal cables are not correctly connected.
Correctly connect the audio cables.
10 ~ 14
The MUTE function is working.
Restore the sound pressing  MUTE or VOLUME +/- button 
on the remote control. 19
The volume is adjusted to an extremely low level.
Adjust the volume to a higher level using the menu function 
or the remote control. 19, 46, 
47
The AUDIO SOURCE/SPEAKER setting is not correct.
Correctly set the AUDIO SOURCE/SPEAKER in AUDIO menu.46
The mode selected for HDMI AUDIO is not suitable.  
Check each of the two modes provided and select the 
suitable one for your HDMI
TM audio device. 47
No pictures are  displayed. The lens cover is attached.
Remove the lens cover.
4, 18
The signal cables are not correctly connected.
Correctly connect the connection cables. 10 ~ 14
The brightness is adjusted to an extremely low level.
Adjust BRIGHTNESS to a higher level using the menu function.33
The computer cannot detect the projector as a plug and play monitor.
Make sure that the computer can detect a plug and play 
monitor using another plug and play monitor. 10
The BLANK screen is displayed.
Press BLANK button on the remote control. 28
The USB TYPE B port is selected as the picture input 
source even if MOUSE is selected for USB TYPE B.
 
Select USB DISPLAY for USB TYPE B in OPTION menu to 
project the picture input to the port. Otherwise select other 
port for picture input.
55
The projector does not recognize the USB storage 
device inserted into USB TYPE A port. 
Use the REMOVE USB function first, remove the USB 
storage device, and then insert it into the port again. 
Before removing the USB storage device, be sure to use 
the REMOVE USB function on the thumbnail screen, which 
appears when the USB TYPE A port is selected as the input 
source.
12, 80
(continued on next page) 
						

							
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ViewSonic
  Pro9500
PhenomenonCases not involving a machine defectReference 
page
Video screen
display freezes. The FREEZE function is working.
Press FREEZE button to restore the screen to normal.
28
Colors have a faded- out
appearance, or Color tone is  poor. Color settings are not correctly adjusted.
Perform picture adjustments by changing the COLOR TEMP, COLOR, 
TINT and/or COLOR SPACE settings, using the menu functions.34, 39
COLOR SPACE setting is not suitable.
Change the COLOR SPACE setting to AUTO, RGB, 
SMPTE240, REC709 or REC601.  39
Pictures appear  dark. The brightness and/or contrast are adjusted to an 
extremely low level.
Adjust BRIGHTNESS and/or CONTRAST settings to a 
higher level using the menu function.
33
The projector is operating in Eco mode.
Set ECO MODE to NORMAL, and set AUTO ECO MODE to 
OFF, in the SETUP menu.
44
The lamp is approaching the end of its product lifetime.
Replace the lamp. 89 ~ 90
Pictures appear  blurry. Either the focus and/or horizontal phase settings are 
not properly adjusted.
Adjust the focus using the focus ring, and/or H PHASE 
using the menu function.
23, 38
The lens is dirty or misty.
Clean the lens referring to the section  Caring for the lens.94
Some kind  of image 
degradation  such as 
flickering or 
stripes appear  on screen.  When the projector is operating in Eco mode, flickering 
may appear on screen.
Set ECO MODE to NORMAL, and set AUTO ECO MODE to 
OFF, in the SETUP menu.
44
The OVER SCAN ratio is too big.
Adjust OVER SCAN in the IMAGE menu smaller. 36
Excessive VIDEO NR.
Change the setting of VIDEO NR in the INPUT menu. 39
The FRAME LOCK function cannot work on the current 
input signal.
Set FRAME LOCK in the INPUT menu to OFF. 41
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects (continued)
(continued on next page) 
						

							
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ViewSonic
  Pro9500
PhenomenonCases not involving a machine defectReference 
page
The computer 
connected to the 
USB TYPE B  port 
of the projector 
does not start up.The computer cannot start up in the current hardware 
configuration.
Disconnect the USB cable from the computer, then 
reconnect it after starting up the computer. 12
RS-232C does  not work. The SAVING function is working.
Select NORMAL for STANDBY MODE item in the SETUP menu.45
The COMMUNICATION TYPE for the CONTROL port is 
set to NETWORK BRIDGE.
Select OFF for COMMUNICATION TYPE item in the 
OPTION - SERVICE - COMMUNICATION menu. 61
Network does  not work
The SAVING function is working.
Select NORMAL for STANDBY MODE item in the SETUP menu.45
NETWORK  BRIDGE 
function does  not work
The NETWORK BRIDGE function is turned off.
Select  NETWORK BRIDGE  for COMMUNICATION TYPE 
item in the OPTION - SERVICE - COMMUNICATION menu.61
Schedule function  
does not workThe SAVING function is working.
Select NORMAL for STANDBY MODE item in the SETUP menu.45
When the 
projector is 
connected to the 
network, it powers  off and on as 
described below.
Powers off
POWER  indicator 
blinks in orange a  few times
Goes into   
standby mode
Disconnect the LAN cable and check that the projector 
is working properly.
If this phenomenon occurs after connecting to the network, 
there may be a loop between two Ethernet switching hubs 
within the network, as explained below.
- There are two or more Ethernet switching hubs in a network.
- Two of the hubs are doubly connected by LAN cables.
- 
 
This double connection forms a loop between the two hubs.
Such a loop may have an adverse effect on the projector 
as well as the other network devices.
Check the network connection and remove the loop by 
disconnecting the LAN cables such that there is only one 
connecting cable between two hubs.
–
Video files cannot 
be played properly  on a computer on which the 
"LiveViewer" was  run.The "LiveViewer" has been intentionally or accidentally 
forced to shut down.
DirectDraw® or Direct3D® has been disabled on your Windows®. 
Please refer to the Microsoft® Help and Support home 
page on how to enable DirectDraw® or Direct3D®.
–
Troubleshooting
• Although bright spots or dark spots may appear on the screen, this 
is a unique characteristic of liquid crystal displays, and it does not constitute or 
imply a machine defect. NOTE
Phenomena that may be easy to be mistaken for machine defects (continued)