Trillium Panther 2064 Technical Service Manual

							Operating 
Instructions Technical 
Service 
Manual 
Function I User Action i 
SetiSvstem Response 
Room Monitoring : At monitoring station, press station se- j 
; lect key for station to be monitored. j At both sets, single tone is heard, and 
Intercom indicator WINKS siowly; 
For this procedure to work properly, the ; i sounds made in vicinity of monitored 
monitoring Set must be equipped with a j i station are heard over monitoring sta- 
DSS/J3LF Unit and have irs microphone 1 1 tion’s speaker. 
turned off, and the monitored Set must j 
have its microphone turned on. : To cancel room monitoring, press i Room monitoring is cancelled, and 
: Speaker at monitoring station. i Intercom indicator goes OFF at both 
: stations. 
SMDR Date and Time 
This procedure can only be performed 
from the master set (usually station 10, 
but programmable by the Master Set 
Assignment feature to any s&n). 
This procedure reqhires that the option- 
al SMDR Unit be installed: At master 
set, press intercom key. 
At master set, dial ‘5. 
NOTE 
You may enter as many or as 
few of the following parame- Continuous tone is heard, and 
Intercom indicator WINKS slowly. 
Tone stops, and time and date setting 
c+n proceed. 
. . 
Se page D-22 for example of date and, I i Ers as d?!rgd* ‘, s- I . --- _ Y. 
cm& as’they.appear &‘Sh4DR priritour. ! I.. .‘, 1 
.-:, - 1.. _ 
: To’eriter the’ year, ai master”set., dial the j SMDR year is 6% 
:‘2-digit number representing the desired 
: year, and press Flash/Cancel. 
To enter the month, at master set, dial 
the 2-digit number representing the de- 
sired mo‘nth, and press Conference. - 
SMDR month is set. 
To enter the date, at master set, dial the I 
SMDR date is set 
2-digit number representing the desired i 
date, and press Intercom. 
To enter the hour, at master set, dial the i SMDR hour is set. 
2-digit number representing the desired i 
hour (using 24-hour clock - 5 pm be- i 
comes 17), and press Sped. 
SMDR minute is set 
To enter the minute at master set, dial 
the 2-digit number representing the de- 
sired minute; press 
Flash/Cancel. 
j To start timer, tit maste; set, press i. SMDR timer-is activated. 
; Mic.on/off. 
. . 
-. panttier 20.64 ‘, .,: : : ‘: ; ,,, _ ‘_ 
Page G-20 
T.RjLLIUti. 
,Telep tione - 
Systems  
						

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Technical 
Service 
-, Manual Operating 
Instructions 
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. . . . . . . . . . . . . . . . . . . . . . . . * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . *. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ................................................................ ~ ...............,......., 
Function ) User Action I 
Set&stem Response 
Special SMDR Printouts (must be per- ; At station 10, press Intercom. 
formed from station 10) 
j Dial 
*015. 
This procedure requires that the option- i 
al Sh4DR Unit be installed - along 1 
with the optional external printer (or j Dial987. 
other recording 
device). 
. . . 
f At station 10, Mlc.on/off indicator 
j WINKS slowly. 
j At station 10, Intercom indicator goes 
: ON. 
When in the Data Printout Start Mode i Select one of the following printouts (if i . . . 
(after you initially dial 
l 015), your sys- 1 you wish more than one, dial 987 again i 
tern is nor operational (until you dial I before each additional printout): i 
‘015 again). 
: 
l To print out all indicator combina- i l Printer (or other recording device) 
tions for every condition/feature I 
produces desired record, and 
fqund in the programming charts, 
i ’ Intercom indicator goes ON. 
dial9ocl. 
: : l To print out all private speed call i l Printer (or other k&ding device) 
numbers. for aN stations, dial 901. i 
produces desired rec.ord, and 
: intercom indicator goes ON. 
.’ 
_’ . . 
.,..I., ‘- .: .’ : . ( , . ,‘... 
: ‘- To $rint out, all common speed cab j ’ ’ : ” 
- _-.. 
‘3 
l Pm&r (or ‘other recording .devicej 
numbers, dial 902. produces desired record, and 
Intercom indicator goes ON. 
: 
l To print out all private speed call i l Printer (or other recording device) 
numbers for one specific stations, ; produces desired record, and 
dial 9YY (where YY is the desired j 
station number, 1O’to 73). 
Intercoy indicator goes ON. 
: Dial l 015. 
: 
: Mic.on/off 
indicator goes OFF and 
: system returns to o&zuional mode. 
,. ‘- 
I 
:. TRIL;JJM ‘-, s :. ‘, - ‘. : . 
Telephone’ . 
: ‘I Pa&ber.2()& ., 
Systems Page G-21  
						

							Operating 
3nstructions Technical 
Service 
Manual _ 
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Function User Action f SetBvstem Response 
Transfer Ringing 1 (A call comes in on an outside line.) i Corresponding line indicator FLASHES 
j slowly, and ringing is heard. 
Lift handset, and press the correspond- i . . . 
ing line key 
Mice. 
Dial the desired station number (10 to i The desired station is dialed, incoming 
73) - or, with DSS/BLF Unit, press the j ringing (three beeps) is transferred to 
desired station select key - and hang j that station, and that station’s line indi- 
up. ; cator 
FLASHES slowiy. 
To anxwer transferred call: 
..’ 
[Non-handsfree] Lift handset and press i You are connected to transferred party. 
the FLASHING line key. 
i [Handsfree] Dial9. f You are connected to transferred party: 
Zone-Paging (to a specific zone). j Make your armouncement. i ..: 
” 
Al& se2 intercom.Paging (toall sta- [,, ,*_a : - :.. I. :’ . - I : ._ .., 
tions), &d’Lobdspeaker (paging) ._ ; won-handsfree] Lift hBnd&, and,press i ‘Con’tinuous tone is. heard, and 
__ ., 
: Intercom. 
: InterCOm indicator WINKS slowly. 
; [Handsfree] Press intercom j Continuous tone is heard, and 
; Intercom indicator WINKS slowly. 
1 Dial the desired zone number (81 to i Triple tone is heard at calling and at all 
I 95). j called stations. 
: Make your announcement i Announcement is heard at all called 
: stations. 
,’ 
TFiltLlUM .: 
Telephone 
Sjfstems  
						

							Technical 
Service 
-- _ 
j Manual Operating 
Instructions 
Function 
Zone Paging (to all zones) 
User Action I Set/System Response 
; To issue an all zone page: . . . 
Also, see 
Intercom Paging (to all sta- j Lift handset, and press Intercom -or j Continuous tone is heard, and 
tions). and Loudspeaker (paging) j your own station select key. 
j Intercom indicator WINKS slowly. 
] Dial80. I Double tone is heard at calling and at all 
: called stations. 
: Make your announcement : Announcement is heard at all called 
: stations. 
j To respond to an all zone page: 1 . . . 
j Non-handsfree] List handset, and dial i You are connected to paging party. 
: l 1. 
i. You are connected to paging party. 
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‘_ -‘TRILLIUM ; *  ,” ’ . : .._ ‘, “pafi~~ef~,/()& 
. Telephone 
Systems 
Page G-23 
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							-. Technical 
Service 
Manual 
Trouble- 
shooting 
Problem Probable Cause i 
Probable Solution 
Your Set is totally dead : Reversed tip and ring on intercom t 
Correct station wiring (refer to Station 
; (data) pair 
i Wiring, pages D-6 through D-14). 
When 
Intercom pressed, continuous j a. Incorrect station wiring j a. Make sure station wiring is correct 
mne not heard and intercom indicator j i (refer to Station Wiring Table on pages 
stays OFF. I D-7 through D-14); check for opens, 
: shorts, wire reversals, and incorrect 
: color code matches. 
; b. Improperly connected modular cord i 
b. Make sure 4-wire modular cord is 
j plugged securely into Set and into sta- 
i Lion wiring jack (6-wire cord is used at 
i stations with external amplifier - see 
: page D-28). 
: c. MDF connection : c. Check wiring of 66-blocks; again, 
j refer to Station Wiring Table ‘on pages 
; D-7 through D-14. 
j d. Static discharge i d. Disconnect modular cord from Set. 
~ ,.I ,. I 
. . . . . . . 
. _ .:, 
‘-” . . i and re-connect (this action resets’ the 
~ . 
- 
‘. :’ Set); if problem persists., remove and .re-’ 
: apply power to KSUs (resetting KSUs). 
: e. Loss of power to KSUs : e. Verify that KSUs are connected to 
j unswitched outlet; check that the 
i ground wires are still connected to true 
j earth ground; make sure breaker for 
i outlet is not tripped; and, if using a 
( : surge protector, make sure that the 
: surge protector is operational. 
: f. Incorrect connection between master i Make sure that cables are correctly in- 
); and expander KSUs ; saIled between KSUs (see page D-2). 
When line key is pressed, the indicator i Faulty CentraI Office line connection to i Make sure 25-pair cables between in- 
lights but no dial tone is heard. i the KSU. j coming RI-21 jacks and KSUs are 
i properly installed; see pages D-2 
: through D-4. (If you are using Power 
: Fail Transfer Units, check between in- 
: coming lines, Power Fail Transfer 
I’ ; Units, and KSU - refer to pages D-23 
j through D-26 and see the diagram-on 
1 page E-7.) If problem persists, notify 
i your local telephone company., 
-. ‘TRlLLItiM c L 
‘_ Telephone : ’ Pititinef 12064 _ 
Systems Page H-l 
--...................................................................................................................................................................... _ . . . . . . . . .._........_........................... . . . . . . . . . . . . . . . . . . ~ . . . . .._....._....................... I”.- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...................... , ............................................ ~ ....................................,.......................... ~ .........  
						

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. . . . . . . . . . . . . . . . . . . - . . . ..-.........- __I . . . . Trouble- Technical 
shooting 
Service 
Manual - 
:::::::::::::::::::::::: ::::::::::::::::::::.......................................................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-....................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
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Problem Probable Cause i Probable Solution 
System does not retain feature : Master KSU BATTERY switch is OFF j Set master KSU BATTERY switch to 
programming i ON; reptogram system as necessary. 
Outside calls cannot be made a. Error in tone/rotary programming 
b. Incorrectly programmed call 
restrictions a. Verify that the Tone or Pulse (pro- 
gram code 100) and Telephone or PBX 
Line features (program code 101) are 
properly programmed (see Section I?). 
b. Verify correct programming for the 
Line Group Type feature (program code 
OOl), Digits-to-Deny feature (program 
code 005), Toll Restrictions feature 
(program code (3YY), Tenant Group 
By Station feature (4YY), Line 
Grouping feature (program’ code 8Xx>, 
and Call Restrictions feature (access 
codes 900-909), as appropriate (see 
Section F). 
. : 
Line indicator FLASHES.slowly during j Incorrectly programmed Flexible 
an’, incoming ..call, but .-no ringing is i.Ringing Assignment feature (program 
‘. heard .- 
jcode2YY)‘, ’  ’ For your Set to ring, it rrn.tst be pro- 
grammed to ‘do’ so by :‘the Ringing. 
~Assignment~feature L for. each incom- 
,ing line you wish to ring at your Set 
(see Section F). 
SMDR Unit produces no printout - or 
produces erratic data . a. Incorrect baud rate setting j a Verify that the baud rate setting of the 
f SMDR Unit matches that of the printout 
1 device. . 
b. Incorrectly programmed Start Data i b. Check for correctly programmed time 
Recording feature (program code 007), i to wait until recording starts and for 
Digit Timer (program code 008), or i correct selection of call records to be 
SlvlDR Printout feature (program code i captured (see Section F). 
(ooz> 
I c. Improper printout device c. Printout devices that send data back 
to the source computer (or SMDR Unit, 
in this case) will not work properly; re- 
i signals. 
. 
‘_ .j-Jacthe;’ 2064 .. ’ .’ 
Page H-2 . ‘.TRILLIUM ; 
Telephone 
Systems  
						

							Technical 
Service 
? Y Manual xi Trouble- 
shootkg 
_......._.................... 
4. “*““*“-- . . . . . . . . . . . . . ~ . . . . . . :::::::::::::::::::::::::::::::::::::::~:~::~:::::::~:~:::::::::~:;~::::::::::::~::~::::::::::::::~~:::~::::::~:::::::::::::::~::::::::::::~:::~~:::~:::;~.~.::::::::::::::::::::::::::::::::::::::::::::::::~::::., :; ::;:, 
Problem Probable Cause j Probable Solution 
Background music and on-hold music ; a. incorrect connector on cable from ! a Make sure that jack is I-8-inch phono 
not heard on any set : music source j mini-jack - not stereo or attenuator. 
j b. Malfunctioning music source i b. Make sure music source is plugged 
i in, turned on, and operating properiy. 
: Refer to manual supplied with music 
: source equipment or call music source 
: equipment manufacturer’s customer 
: service. 
External loud speaker not operational j a. Incorrect connector on cable to pag- 1 a Make sure that jack is l-8-inch phono 
j ing equipment i mini-jack - not stereo or attenuator. 
. 
: b. Malfunctioning paging equipment or ; b. Make sure paging equipment is 
: loudspeaker i plugged in; turned on, and operating 
; properly. Refer to manual supplied with 
: 
j paging equipment or call paging equip- 
. . . ’ I i..ment manufacmrer’s customerservice. 
., -. 
. 
Neither Door Module. is 
operatiokd ’ ‘i  .,.-s- I 
a. Wiring between Door Answer Unit j a. Check continuity of 6-conductor cord 
: andKSU : between DA connector on Door Answer 
: Unit and DOOR connector on KSU. 
j b. KSU not operating properly ; b. Press RESET button on KSU. 
. 
j c. Defective Door Answer Unit I c. Replace Door Answer Unit 
Individual Door Module not operating i a. ,Wiring between Door Module and i a. Check continuity of 2-wire cable be- 
ProperiY .-- - : Door Answer Unit : tween Door Module and Door Answer 
: Unit 
; b. Defective Door Module ; b. Replace Door Module. 
: c. Defective Door Answer Unit _ c. Replace Door Answer Unit. . 
,-. ._ .. 
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i’ .-.-y-- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  ..-......... _ ..“..“‘...““““......~~~~~~~~ :‘*:::::: :‘.::::: ;-y*.~: :-:: y:” .::::::-::::::::: :..::: ::::::-:::::: ye:::’ .-::-::: ::-: ::::::::::::::::::::: :::::::: i:.‘::. .:-: :::z:‘.:::: ::r .::::.; ::::::::::::::::::::: :: :‘.::::::::: 2: ::::.-..-............., 
: ’ ’ .- : . 
-. _ Trillium ’ 
Tekphone .Parither 2064 
.. Systems Page H-3 
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..-................................................. _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............... - ......: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ................................................................. , . . . . . . . . . . . . . . . 
/-- ---  
						

							Trouble- 
shooting Technical 
Service 
Manual A 
Problem I Probable Cause 1 Probable Solution 
2-wire set or other device connected to ; a. Station wiring defective or KSU i a. Temporarily install Panther 306 Set at 
OPX unit not working properly j working improperly ; OPX unit station jack: if installed Set 
f doesn’t work properly, check station 
j wiring and/or reset KSU. Re-instaIl 
i OPX unit at station jack once trouble is 
i cleared. 
b. Defective OPX unit : b. Replace OPX unit 
c. Defective 2-wire device ; c. Make sure 2-wire device is plugged 
: in, turned on, and operating properly. 
i Refer to manual supplied with 2-wire 
i device or call 2-wire device manufac- 
: turer’s customer service. 
External loud bell does not ring 
. 9 
1. . . . . . 
- . 
:_ - 
a. Incorrect programming : a. Make sure that,Lond Bell (program 
: code OOOO), Ringing Assignment 
; (2YY0 & 2YYl), Night Transfer 
i Ringing. (4YYO), and ‘.Loud. Bell 
‘, 
“, ,: Ringing. (5Xx0) features +re. pro- 
. 
,’ i’s gram$d Correctly (see SectionF). , - 1 : .I’> 
_ . . 
, 
: b. Faulty wiring : b. Make sure that dry contact interface ‘G 
: unit is wired to pins 49 and 50 of 66 
i block (see Section D) - and that loud- 
; speaker is properly wired to dry contact 
i interface unit (see’technical manual for 
I dry contact interface unit). _ 
i c. Malfunctioning dry contact interface I c. Make sure dry contact interface unit 
: unit : is’ piugged in, turned on, and operating 
: properly. Refer to manual,suppIied with 
; dry contact interface unit or call dry 
: contact interface unit manufacturer’s 
; customer service. 
. ., ‘. 
. . . . . . . . . . . . . . . . . . . . =..::::::.~=::~~::‘.:::::::E=“:::::::::::::::::::~~:::~:::::::::::::::::::::::::~::::::::::~:::::::::::::::::~:::::~::::::::::~:::::~::~~::::::~:::~:::~.:::::::::::~:::~:~:~:~.:::~:::~.::::~::::::::~~::::::::::::::::::::~: . . . . . . . . . . . . . > . . . . . . L ?- 
&&cf 
2064 : ., _ 
Page H-4