Toshiba Strata Dk14, Dk40i, Dk424 System Record Sheets Manual

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
Strata DK System Record Sheets 5/99157
Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD 
Telephones
Initialized Default:Logical port number = physical port number
Program 90, 91-1, or 91-9 initializes Program 02
Toshiba highly recommends that you enter the button keystrip names exactly as shown in the left 
column, since these button names are used in the ACD Agent and Supervisor Guides....

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
158Strata DK System Record Sheets 5/99
$&+HOS XRings a Supervisor [DN] button, enabling an Agent to 
request assistance while talking on an ACD call. 
Calls the highest numbered Supervisor telephone or 
[PDN]
(QG$IWHU&DOO
:RUN7LPHXManually cancels unused wrap-up time. This enables 
an Agent to receive another ACD call.
(QG2I
$&6KLIWXEnables the Supervisor to stop new calls from 
entering the ACD Group...

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
Strata DK System Record Sheets 5/99159
Automatic Call Distribution
6XSHU YLVRU&DOOProgram 
[PDN] in 
Program 39XThis is the [PDN] of the Supervisor telephone. 
Supervisor telephones do not require a unique 
[PhDN] like Agent telephones. 
Toshiba recommends programming more than one 
[PDN] onto Supervisor telephones to enable Agent 
Help (assistance) calls to ring busy Supervisor 
telephones. 
Also program Agents with...

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
160Strata DK System Record Sheets 5/99 

Strata DK System Record Sheets 5/99161
ISDN
ISDN6
Program 16 – Assign CO Line Groups
This program assigns CO line groups (or Dial 9 groups). Refer to this program only for BRI lines. 
Do not
 make changes to trunk groups assigned in 
 as PRI type. These will be assigned automatically when PRI programming is entered. The system 
record sheet is on  Page 29 of this manual.
Program *16 – ISDN Trunk Group Type Assignment
Processor Type:DK40i, All RCTUs (Release 4.0 or higher)
Program Type:Trunk, PRI, BRI...

ISDN
Program *42 – Clock Source
162Strata DK System Record Sheets 5/99
Program *42 – Clock Source
Processor Type:DK40i, All RCTUs (Release 4.0 or higher). For Release 3.1 and earlier programming, 
see below.
Program Type:System, T1, PRI, BRI
Initialized Default:Blank
Program *42-1 – Primary Timing Reference 
Assignments (Release 3.1 and earlier)
Initialized Default:Primary = 1, Secondary = 2




  6SNU
  +ROG  6SNU +ROG 6SNU+ROG 6SNU+ROG
Clock SourceSlot NumberCircuit No.
Primary...

ISDN
ISDN
Program *43-1~3 – D-Channel Control and NFAS Assignments
Strata DK System Record Sheets 5/99163
Program *43-1~3 – D-Channel Control and NFAS 
Assignments
Processor Type:All RCTUs (Release 4.0 or higher)
Program Type:System, PRI
Initialized Default:Blank (see Important! below)
Program *43-2 – Non-Facility Associated Signaling 
(NFAS) Assignment
Program *43-3 – Network PRI Interface Assignment




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
PRI Index
*43-1
D-Channel 
Circuit...

ISDN
Program *44 – BRI Service Profile Identifier (SPID) Parameters
164Strata DK System Record Sheets 5/99
Program *44 – BRI Service Profile Identifier (SPID) 
Parameters
Processor Type:DK40i, All RCTUs (Release 4.0 or higher)
Program Type:Trunk, BRI
Initialized Default:Blank




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
BRI Trunk 
NumberSPID
Ty p eSPID Value
DATA = SPID Type (0~2)
0 - Non-initializing trunk (NIT)
1 - one SPID for the interface
2 - one SPID for each B-channel...

ISDN
ISDN
Program *60 – BRI Line/Station Operation Assignment
Strata DK System Record Sheets 5/99165
Program *60 – BRI Line/Station Operation Assignment
Processor Type:DK40i, All RCTUs (Release 4.0 or higher)
Program Type:System, BRI
Initialized Default:All LEDs OFF
NotePower must be cycled OFF, then ON before changes take effect.




  6SNU
  +ROG  6SNU+ROG 6SNU+ROG 6SNU+ROG
LEDRBSU Circuit LED ONLED OFF
1 1 CO Line (TE)
Station Operation 
(NT) (default) 2 2 CO Line (TE)
33—
44 —...

ISDN
Program *61 – Analog Trunk Services for ISDN
166Strata DK System Record Sheets 5/99
Program *61 – Analog Trunk Services for ISDN
Processor Type:DK40i, All RCTUs (Release 4.0 or higher)
Program Type:Trunk, PRI and BRI
Initialized Default:see below




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
DataPad Level (db)DataPad Level (db)
00 4-12
1-3 5-15
2-6 6-18
3-9 7+3
Tru nk  
NumberBearer Service 
*61-1Outgoing Pad 
Level   *61-2Incoming Pad 
Level *61-3
Enter the trunk number(s)...